Swickard Acura of Thousand Oaks

Frank at Swickard Acura of Thousand Oaks is a person you can trust to make sure the job gets done right! can trust to make sure the job gets done right! More

Exceptional Service at Swickard Thousand Acura I am writing to formally express my gratitude and commend the outstanding service provided by the team at Swickard Thousand Oaks Acura, particularly the writing to formally express my gratitude and commend the outstanding service provided by the team at Swickard Thousand Oaks Acura, particularly the management and service staff, in resolving a significant issue with my Acura vehicle, which I purchased from the previous dealership Henderson Acura, three years ago. At the time of purchase, I acquired an extended five-year warranty, for which I paid a substantial additional amount separate from the vehicle’s cost. Regrettably, I was never informed by the previous dealership, Anderson, Acura that the dealership had been sold to new ownership. More critically, Anderson failed to transfer or communicate the details of my extended warranty to the new owners of Swickard Thousand Oaks Acura. As a result, when I brought my vehicle in for repairs, there was no record of my warranty in the system, despite having paid thousands of dollars for this coverage. I wish to emphasize that the team at Swickard Thousand Oaks Acura, under the leadership of your manager, demonstrated exceptional professionalism, diligence, and courtesy in addressing this matter. They went above and beyond to locate and verify my extended warranty, ultimately completing the necessary repairs on my vehicle at no cost to me. I was informed by another dealership that these repairs would have likely cost me at least $4,000 out of pocket. The efforts of your team not only saved me significant expense but also restored my confidence in your dealership’s commitment to customer satisfaction. I must, however, express my profound disappointment with the unprofessional conduct of the previous dealership, Anderson, whose failure to properly document and transfer my warranty information created this unnecessary complication. Such oversight is unacceptable and reflects poorly on their operational standards. In contrast, I wholeheartedly commend Swickard Thousand Oaks Acura for exemplary service, integrity, and dedication to resolving this matter. I will not hesitate to recommend this dealership to others, based on this experience. Please extend my sincerest thanks to your team for their efforts. More

A great experience once again. Professional, courteous and thorough service. Excellent all around - thank you. Professional, courteous and thorough service. Excellent all around - thank you. More

Swickard dealership has been very helpful and accommodating in all aspects of their service specially Frank in the service department. He’s very diligent and precise and knows and very informativ accommodating in all aspects of their service specially Frank in the service department. He’s very diligent and precise and knows and very informative of my needs in servicing my car. Frank is an asset to any establishment. More

Communication was great. Frank heard my concerns and is willing to help me. Thank you Frank heard my concerns and is willing to help me. Thank you More

Excellent service and very friendly, very efficient in their work. I had my appointment scheduled for 10:45 but they gave me the opportunity to leave a little earlier and I am very grateful. their work. I had my appointment scheduled for 10:45 but they gave me the opportunity to leave a little earlier and I am very grateful. More

Frank and Sam have been a pleasure to work with and I appreciate their great help fixing several issues I had with my car. I highly recommend Swickard Acura for service if you like efficient and professi appreciate their great help fixing several issues I had with my car. I highly recommend Swickard Acura for service if you like efficient and professional experience! More

When I go to the dealer I always get great customer service the last two times that I been there Frank always take care of me . service the last two times that I been there Frank always take care of me . More

I was very pleased with the service Gabriela provided on my visit to the service department. my visit to the service department. More

Frank in the service department was fantastic. Listened to all my concerns and helped troubleshoot problems courteously and confidently. Very happy with the service I received. Listened to all my concerns and helped troubleshoot problems courteously and confidently. Very happy with the service I received. More