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Swickard Toyota 101
Redwood City, CA
1,051 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 29, 2016
Best service writers and technicians you can hope for. I have been taking my 2000 Tundra to Toyota 101 since 2002. Denny Stange has been my service writer from day one, and I wouldn't trust my vehicle to a I have been taking my 2000 Tundra to Toyota 101 since 2002. Denny Stange has been my service writer from day one, and I wouldn't trust my vehicle to anyone else. Denny always recommends what my truck needs and gets it done right first time. Never have any problems come up that are the result of faulty repair work or parts. Denny Stange and Toyota 101 service technicians have kept my 2000 Tundra running flawlessly past 400,000 miles, and I expect to keep this truck in service indefinitely. I would not go anywhere else. Best service, superior value, professional and capable technicians. Where the customer is truly first priority. More
by Jimmy dk
Employees Worked With
Denny Stange, Curt Petersen, Denny Stange
November 28, 2016
Outstanding professionals and service for decades I've tried many Toyota dealers and service departments over the past 30 years. Toyota 101 and my key Toyota 101 employee is Denny Strange. Denny is I've tried many Toyota dealers and service departments over the past 30 years. Toyota 101 and my key Toyota 101 employee is Denny Strange. Denny is not only an outstanding technical employee but Denny has the highest integrity of any automotive person I've ever known. Denny has become a good friend. He is a very valuable employee for Toyota 101 and one of the main reasons I always have my Toyota Forerunner 4WD serviced at Toyota 101 More
by Rock Man
Employees Worked With
Denny Strange, Curt Petersen, Todd Welch, Josh Perez, Eric Rule, Denny Stange
November 26, 2016
Super helpful and quick! Arnel was extremely fast and helpful! I was new to the whole buying a car process, but with his help, I was able to understand entirely. I was convinc Arnel was extremely fast and helpful! I was new to the whole buying a car process, but with his help, I was able to understand entirely. I was convinced on what car I wanted and he helped me find the exact model and color I wanted. Bret was also very quick and got me in and out so I could go and enjoy my car! Thank you Toyota!! More
by illiee
Employees Worked With
Arnel Leyco, Bret Chan
November 26, 2016
NO pressure shopping Eric Sukhee was a pleasure to work with--patient (even with our 2 little kids with us!), knowledgeable, and friendly. Got us a great deal! Galina in f Eric Sukhee was a pleasure to work with--patient (even with our 2 little kids with us!), knowledgeable, and friendly. Got us a great deal! Galina in financing was also easy to work with--NO pressure. What a great experience, left with the car--and the deal--I wanted! More
by Newtome
Employees Worked With
Eric Sukhee, Galina Fedorova
November 23, 2016
Exceptional service and sales experience from Frankie Chau! Frankie Chau was a very good salesman. I have bought a total of 3 cars over the years with Frankie. He is a very honest salesman. He explains and give Frankie Chau was a very good salesman. I have bought a total of 3 cars over the years with Frankie. He is a very honest salesman. He explains and gives good advice and suggestions to the things that I don't know or understand. He is enthusiastic with his job and is always willing to give help and advice whenever needed. He is also very sincere and courteous. Also, the store manager Andy Long is very professional. He is also courteous and gave me a good deal on my car I just bought. My friends and family have bough over 10 cars from Toyota 101 since 1997. The people there are very friendly and helpful. One of my friends that I recently recommended to this dealer had shopped around at 7 other Toyota dealerships but when I introduced her to Toyota 101 she was immediately satisfied with this dealership. More
by Douglas
Employees Worked With
Frankie Chau, Andy Long
November 22, 2016
Great buying experience It's my second time leasing/buying car at Toyota 101. It was a painless process and everything went smooth. We got a good deal on our new 2016 Toyota It's my second time leasing/buying car at Toyota 101. It was a painless process and everything went smooth. We got a good deal on our new 2016 Toyota Prius. Special thanks to Galina Fedorova and Chris Suzuki. More
by Irina
Employees Worked With
Galina Fedorova
November 20, 2016
Excellent Buying Experience! Update: have been driving my Prius for couple weeks now and I'm loving it. Had a very good experience buying car from Toyota 101. I was welcomed b Update: have been driving my Prius for couple weeks now and I'm loving it. Had a very good experience buying car from Toyota 101. I was welcomed by Marcellis Flowers who is very friendly and helped answer all our questions and explained all the options and discounts and gave us a great price. He was very helpful in helping me find a sliver Prius. I really appreciate Marcellis and his manager Andy and finance Bret for making this car buying experience an easy one. More
by Lucky4552
Employees Worked With
Marcellis, Andy Long, Bret Chan, Marcellis Flowers
December 03, 2015
great service from Galina Fedorova and Chris Suzuki We came here to buy a new car around Black Friday and got a new Corolla 2016. It was second time in this year when we got great service from Toyota 10 We came here to buy a new car around Black Friday and got a new Corolla 2016. It was second time in this year when we got great service from Toyota 101 in Redwood City, CA. We absolutely loved the team! Galina Fedorova and Chris Suzuki are the best!!! They are really professionals! Very friendly and helpful. Toyota 101 itself is very nice and has a great selection! We loved the experience and recommend to everyone!!! More
by Tetiana
Employees Worked With
Galina Fedorova, Chris Suzuki, Galina Fedorova
July 12, 2015
Terrible customer experience and broken promises Any thinking person who even spends a moment of research looking into Toyota 101 should realize there is no good reason to consider ever doing busin Any thinking person who even spends a moment of research looking into Toyota 101 should realize there is no good reason to consider ever doing business with this dealership. I wish I had known better before investing time, energy, my wife's good will, and attempting to buy one of their vehicles from out of state. They take pride in having a no commission sales staff, but unfortunately that translates into no motivation, no communication, false promises, broken commitments, and an utterly terrible customer experience from beginning to end. My attempts to spend upward of $30,000 were rewarded with nothing but scorn and abandonment. In my case, I was told by the salesman, Chris S, that I had purchased a vehicle and it was off the market. I had sent a bank financing check in per his instructions. Everything was in order. He then disappeared and I had to spend two days finding out he had forgotten to tell anybody else, and the vehicle had been sold. Even though he had promised the vehicle had been sold to me (“I’ll put a sold sign on it.”), nothing mattered. Perhaps most surprising, he was unwilling to attempt to do anything at all to make it right. A heartfelt apology and some sort of offer to help find another alternative vehicle would have softened the blow, but he could not be troubled to even respond to me. Who does that to their customers? Who leave them at the altar? And then doesn't even bother to communicate? The good news is, there are plenty of solid Toyota dealerships in the Bay Area. Toyota of Marin, not that far up the road, provided a seamless professional experience with follow-up, manager involvement, quick turnaround, and quality communications. They even offered to pick me up from the airport, which they did, and we completed the transaction is less than 90 minutes, & I was on my way with a Toyota Sienna. Toyota 101 management should be ashamed of their dismal performance. Chris S should consider whether customer service is really the right business for him. Ultimately, the blame must reside on a culture at Toyota 101 that allows kind of ordeal I went through with zero follow-up communication. Terrible. Save yourself time and trouble by finding any of the other many find Toyota dealerships in the Bay Area with which to transact your purchase. Personally I would not risk associating myself with this company until there was clear evidence of complete transformation. What a dismal failure at the dealership, utterly failing at the basics of being able to sell a car and create a satisfied customer, or to demean and insult a customer such that they need to let others know just how bad it was. More
by Toyota Buyer
Employees Worked With
Chris S
June 19, 2015
best car buying experience I and my family went to Toyota 101 in Redwood City to help me get a realistic perspective on getting a new car. I didn't think I would be going home w I and my family went to Toyota 101 in Redwood City to help me get a realistic perspective on getting a new car. I didn't think I would be going home with a new RAV4. Chris Suzuki and Galina Fedorova made my car buying experience a true pleasure, thank you guys! Had the best car buying experience here. Great team! More
by Tetiana
Employees Worked With
Chris Suzuki, Galina Fedorova
