
Swickard Toyota 101
Redwood City, CA
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My Toyota Rav4 Had some unexpected Electrical issues while on my way to an appointment. Not a great, feeling being in a crowded street in a big city. I was able to be parked in a safe place called Toyot while on my way to an appointment. Not a great, feeling being in a crowded street in a big city. I was able to be parked in a safe place called Toyota towing. It was short and effective, able to assist me less than an hour.. Towed to dealership of choice, which was close to my work. I was worried as in the past, going to any dealership without an appointment, and in the unexpected visit Can be a wait a few days. I met Dillan A Toyota advisor who greeted me he was very calm With a big smile and listen to my concerns. I informed him that I would be staying even till closing if there was anything that could be done today or even fixed today as a dependent on my vehicle for work and to make it home. He said he would do the best you could, and will keep me updated throughout the time I was there. I was grateful after a few hours he had let me know the issue, and that the car would be fixed on that same day. I was so happy to hear that as I understand there is so much cars to be repaired, and mine happen to be unexpected situation. I didn’t even have to fill out any paperwork as everything was completed. All I needed to do was get into my vehicle.. Thank you, Dillan For the great customer service and easing my mind. I was happy with the service And to thank everyone involved in getting my vehicle fixed, it takes teamwork and effective communication. I will continue being a faithful customer for my Toyota. Thank you More
What I saw as their deals is what I got. No tricks, no hassle! Especially Frankie was very respectful of my time, did not try to change any terms on me, did not try to upsell, or keep me. No tricks, no hassle! Especially Frankie was very respectful of my time, did not try to change any terms on me, did not try to upsell, or keep me. In and out, I got what I wanted for the price I wanted. Thank you! More
Frankie Chau was excellent, knowledgeable and very friendly. I would refer him to other friends to buy a car from. However, very disappointed that I did not get my full refund of the DOWC. I stop call friendly. I would refer him to other friends to buy a car from. However, very disappointed that I did not get my full refund of the DOWC. I stop calling and emailing due to it was small amount still due to me, and Frankie helped as much as he could. I could not get q answer as to why the full amount was not refunded. Frankie was the best internet salesperson I have ever dealt with. Thank you, Frankie Chau for making my purchase pleasant and speedy. More
Shout out to Roldan and the team at Swickard Toyota 101 for a seamless service experience. Scheduling the appointment was easy, upon my arrival Roldan did a great job communicating and expediting our 5000 for a seamless service experience. Scheduling the appointment was easy, upon my arrival Roldan did a great job communicating and expediting our 5000 mile service and the technicians got the job done early! I've read there were some hiccups during the new ownership transition so I am happy to report I think Swickard has hired and trained the needed staff and is back on track with excellent service. Well done Roldan and team! Stacy More
Excellent Service. I was very impressed with the prompt response. Enjoyed the experience. Shuttle Service was great and on time. I was very impressed with the prompt response. Enjoyed the experience. Shuttle Service was great and on time. More