Swickard Toyota 101

Confident with workmanship on our vehicles. I had an appointment, but the wait at the car for somebody to get job order started just keeps getting longer and longer. I live 25 miles away from I had an appointment, but the wait at the car for somebody to get job order started just keeps getting longer and longer. I live 25 miles away from dealership, so leaving car for somewhere in 10-mile radius is not possible, and there is not a lot of space for sitting and working on AI modules. More

Roldan was very helpful and had my car delivered within the time frame promised. I appreciate the free car wash as well. the time frame promised. I appreciate the free car wash as well. More

Worst service experience. There is no proper customer support, and the phone lines are never answered or keep customers stuck on hold. Even after the service was completed, I There is no proper customer support, and the phone lines are never answered or keep customers stuck on hold. Even after the service was completed, I did not receive the inspection report for my car. The calls I did manage to get through were not helpful and provided no useful information. This was the worst experience I have faced, and I am extremely disappointed with the service. Even no calls to notify after service due to that my car was stuck for overnight. More

Great experience! Previously owned a Prius V and had great service here also! The service advisor was very good! Previously owned a Prius V and had great service here also! The service advisor was very good! More

I was miffed at the amount of time it took for someone to come out. I'd say I sat in the car, waiting, for about fifteen minutes. Service time was good. One strange thing, though, is that every time I've come out. I'd say I sat in the car, waiting, for about fifteen minutes. Service time was good. One strange thing, though, is that every time I've brought my car in to any Toyota dealer for service, they always put that little tag up in the left hand corner of the windshield, to let me know what month and mileage my next service was due. The only thing that was there was the old one. No new one. I thought that strange. More

I recently returned to Toyota for my car’s second service The shop was incredibly busy, yet I felt genuinely cared for throughout the experience. A particularly wonderful staff member assisted me again—her The shop was incredibly busy, yet I felt genuinely cared for throughout the experience. A particularly wonderful staff member assisted me again—her name storm she was the bright spot in a hectic day. She explained the process clearly, answered all my questions, and maintained a positive, energetic attitude that made a real difference. She’s the kind of person who makes customers want to come back, and her dedication doesn’t go unnoticed. I appreciate the store and the effort they put into taking care of customers. If I ever have any issue with my car, I’ll definitely return to see her. Thank you for the excellent service and for making a stressful day much better. You’re a wonderful representative for the shop. I also had the chance to meet the Toyota Service Manager in Redwood City. sorry, I forgot his name he used to work in Birlingham. He is incredibly humble, and I could sense that his leadership motivates the team to work hard and provide the best customer service. It’s clear that his approach helps create a positive experience for customers and staff alike. Floria More

Had a great ToyotaCare 5,000-mile service experience. Staff was professional, transparent, and efficient. No unnecessary upselling and the process was smooth and easy. Staff was professional, transparent, and efficient. No unnecessary upselling and the process was smooth and easy. More

Too many things to mention in 15 words. I don't think the new owners know or care what they are doing and will take advantage of anyone not paying attention I don't think the new owners know or care what they are doing and will take advantage of anyone not paying attention More

Extremely helpful, thoughtful staff. I was in and out in no time. Unlike the old-school way of keeping you hostage until you buy. They were upfront and honest. The finance guy (Abdullah I was in and out in no time. Unlike the old-school way of keeping you hostage until you buy. They were upfront and honest. The finance guy (Abdullah Masoodi) even came out and gave us a rundown on all the features of the vehicle. Professional operation! Thanks for an enjoyable experience. More

Service department has seriously declined since Swickard took over management. Latest issue was having a different service performed other than I requested with out discussing it with me. Service advisor le took over management. Latest issue was having a different service performed other than I requested with out discussing it with me. Service advisor left for lunch while I was waiting for my car, so had to find another advisor to assist me when the text came in with the video report of my service. Video reports are absolutely useless as there is no evidence of any service done. More