Swickard Toyota 101

I had bragged about how good this service center was. Was is now the operative word. I had an appt. for 9:30 brought my car in went for walk came back at 11:30 and rude lady at counter said appt. was for Was is now the operative word. I had an appt. for 9:30 brought my car in went for walk came back at 11:30 and rude lady at counter said appt. was for 11:30 and i said no it was not. I showed her the text and she was dismissive and said I don't know go talk to service. I went back and they had not even started. I needed car by 2PM to go to work. They called around 3:00 saying it would be ready by 5. No one head a single thing I said and there was no sense of urgency or care. I said i will pick up car tomorrow morning. Went in a little before 9, took awhile for them to figure it out, told me to wait in lobby they were closing out paper work. About 20 minutes later i get a text saying it is ready. They had my car for a day to do simple service. The manager said it was his 2nd day and they had gotten rid of a lot of the previous help. Those guys were great and things ran smooth. I am not sure I will be bringing my car back here which is too bad it is close by. And at paying time there was no coupon, no we will take some off the bill. I had to ask about check up where it used to be they would go over to let you know levels of breaks, tire info etc. Just thanks for your money see ya later. More

Great service and no nonsense negotiation tactics from this dealership. Appreciate Zam and his team to complete the transaction and delivered the vehicle. this dealership. Appreciate Zam and his team to complete the transaction and delivered the vehicle. More

Thiago Caetano has the experience and patience with you, he is honest about the issues of your car, and is making suggestions based on risk, as well as technician experience and cost. I believe Thiago is gr he is honest about the issues of your car, and is making suggestions based on risk, as well as technician experience and cost. I believe Thiago is great with customer's interest in mind. More

Difficulty in making a service appointment. Came at 2 pm as per scheduled appointment. Parked 12th in line. It took 30 minutes to check-in. Service done next day. It took 4 hours to get a Came at 2 pm as per scheduled appointment. Parked 12th in line. It took 30 minutes to check-in. Service done next day. It took 4 hours to get a shuttle to dealership. 30 Minutes to find a service advisor to handover the vehicle to me. Complete confusion on both days. More

Even though they were slammed with service appointmens, they still managed to get my car in for its 10,000 mi. service and done the same day. The staff is highly courteous and friendly and very helpful. they still managed to get my car in for its 10,000 mi. service and done the same day. The staff is highly courteous and friendly and very helpful. Swickard Toyota 101 is one of the best - if not the best - dealership I've ever dealt with. More

Purchasing a car from Swickard was a hassle free, non stressful, thing to do..their staff worked smoothly with our car purchase, Hammed was wonderful and so was Carlos in financing. stressful, thing to do..their staff worked smoothly with our car purchase, Hammed was wonderful and so was Carlos in financing. More

Sue S. Today I bought a car from Toyota 101 and was greeted & served by Roy. He was helpful, gave options & the best thing was he was relaxed & sincer Today I bought a car from Toyota 101 and was greeted & served by Roy. He was helpful, gave options & the best thing was he was relaxed & sincere, friendly, honest & no pressure anytime during my visit. He stayed with me & did not leave to go home until I did. It was a pleasant experience & 1 highly recommend Roy & hope that Toyota 101 gives Roy my compliments. More

The service department is woefully understaffed and too many appointments are made causing excessive delays many appointments are made causing excessive delays More

I trust the people at Toyota 101. All my maintenance and a couple of repairs needed have been taken care of by the service department there. They are very much appreciated. All my maintenance and a couple of repairs needed have been taken care of by the service department there. They are very much appreciated. More

The environment of the dealership is very welcoming and friendly. The sale team members were very helpful, patient and cooperative during our shopping experience. Sean Amir was extremely efficient and plea friendly. The sale team members were very helpful, patient and cooperative during our shopping experience. Sean Amir was extremely efficient and pleasant during our purchase process. More