Swickard Toyota 101

Gave me the best deal around. I emailed many dealerships in the area and Toyota 101 offered me the best deal on a lease. Wilson had emailed me and was very accomodating. Frankie th I emailed many dealerships in the area and Toyota 101 offered me the best deal on a lease. Wilson had emailed me and was very accomodating. Frankie then honored the quote they had given me online when I got to the dealership. I had been worried that they would go back on their word, but that didn't happen. Frankie was knowledgeable, friendly and didn't waste any time. Galina in finance was also very friendly, not pushy and I felt she was really honest about what packages would be worth it and what may not be a necessity given that I was only leasing. I will definitely recommend others to get their cars here. More

Pretty smooth purchase process At many dealerships, buying a car is a battle. You're trying to get the best possible price; the salesperson is trying to extract every last nickel fr At many dealerships, buying a car is a battle. You're trying to get the best possible price; the salesperson is trying to extract every last nickel from you. I've walked away from dealerships in the past because I felt like someone was trying to put one over on me. But I didn't get that from Toyota 101. The salesperson I dealt with, Marcellis Flowers, was extremely up front about deal; I didn't have to suffer through multiple trips back and forth from the sales manager. I got one price, one offer, and given the market for the vehicle I wanted, it was a pretty good price; it was better than the other offers I'd received from other dealerships. And when Marcellis found out that the vehicle that I'd agreed to buy had been sold unexpectedly, he found a similar vehicle, but with more options--and he sold it to me at the same price as the one I'd agreed on. Contractually, perhaps he had to do that, but he did it with no complaints, and he delivered it on the same date as the original vehicle. I liked Marcellis, and I liked his calm style; he's why I came back to the dealership. I also felt very comfortable with the two finance people I dealt with: Bret Chan and Galina Federova. They offered add-ons, but they were gracious when I declined, and Bret in particular was helpful with finance calculations. So, all in all, I had a good experience here. More

Great experience, good people In addition to giving us a great deal, on our new Prius the team was incredibly easy to work with -- kind, straight-forward, prompt, thorough and acco In addition to giving us a great deal, on our new Prius the team was incredibly easy to work with -- kind, straight-forward, prompt, thorough and accommodating. We would definitely recommend this dealership! More

Painless, Easy Experience Galina Fedorova and Chris Suzuki helped me lease a brand new 2016 Toyota Corolla. Being this being my first time to lease a car, the experience was p Galina Fedorova and Chris Suzuki helped me lease a brand new 2016 Toyota Corolla. Being this being my first time to lease a car, the experience was painless and easy. All of my questions were answered and I felt supported in all of my decisions. I would recommend Galina Fedorova and Chris Suzuki anytime anyone wants to buy or lease a new car. Thank you Toyota 101 for helping me transition into my new vehicle! More

Painless Purchase Process Arnel was a pleasure to deal with from the moment we walked in to when we drove off the lot. The entire process went very smoothly and I am 100% happ Arnel was a pleasure to deal with from the moment we walked in to when we drove off the lot. The entire process went very smoothly and I am 100% happy with the purchase. Bret Chan on the financing side was very informative as well and made sure my wife and I knew exactly what we were signing and why. Great change of pace from previous car buying experiences. More

Friendly, customer-oriented service We just bought a new Prius at Toyota 101. It is our 3rd car from them in a relationship stemming from 2001. We are happy to report that the dealership We just bought a new Prius at Toyota 101. It is our 3rd car from them in a relationship stemming from 2001. We are happy to report that the dealership is as reliable, friendly, and family-oriented as ever. A salesperson will greet you, and see that you are comfortable, listen to what you are interested in, and make suggestions based on your needs and lifestyle. They will find you the car you want and help you figure out how to finance it. It's a low-pressure environment, which is ideal for car buying. More

Easy Negotiations, No Pressure Just purchased a Toyota Highlander from Jun Javier. Spent less than 5 minutes negotiating and got a great deal. He handed me off to his finance person Just purchased a Toyota Highlander from Jun Javier. Spent less than 5 minutes negotiating and got a great deal. He handed me off to his finance person, Galina, and she quickly and efficiently processed the paperwork. Highly recommend both of them. More

Great experience buying Toyota RAV4. A very friendly and helpful sales team. It is my third car purchase from this dealership. Each time the team confirms my positive impression about the A very friendly and helpful sales team. It is my third car purchase from this dealership. Each time the team confirms my positive impression about them. More

Working with a salesman who's not on commission is EXCELLENT I had the best car-buying experience of my life with Arnel Leyco. 10 minutes on the phone and he gave a me a solid deal---I had done my homework so I I had the best car-buying experience of my life with Arnel Leyco. 10 minutes on the phone and he gave a me a solid deal---I had done my homework so I know, and I am a sophisticated car buyer. . Even though we had just met on the phone, I knew he was giving me as good a deal as he could---A little profit for the company but not too much. I have a Ph.D in psychology and am good at reading people. At least with me, I felt could completely trust him. And when I showed up to pick up the car, it was precisely as described and there was none of the usual salesperson BS--changes (always raising the price). He was efficient, honest, knew exactly how to get through the paperwork quickly. Also, his 20-minute showing me all the car's features were intelligent, concise, and clear. In addition, despite the very good price, I asked for a couple of little adjustments in the car's electronics. (Reducing a beep, for example.) He went to the service dept and they took care of it instantly. Also, I said I hated the white inserts in the Prius---that it makes it look like a urinal. For a fair price, he got the black appliques put on, and quickly. Arnel Leyco is a man who deserves to be a sales manager--training other salespeople. You can make money without being a sleaze. Besides, and this may be irrelevant from a money-making point of view, I liked him. He was a regular guy---intelligent, professional, but very down to earth. As good as he is, I can't help but think that any human being would be tempted by the customer-screwing incentives of being on commission. Congratulations to the management of 101 Toyota for realizing that the short-term profit gain of putting salespeople on commission is dwarfed by the long-time liability. I should also briefly mention Galina Federova. I'll simply say that she is SOOOOH much more intelligent and ethical than the usual F&I high-pressure salesman---those types make me run as fast as I can, not only from his/her office but from that dealership. More

Excellent customer service My car service experience at Toyota 101 has always been positive because of Curt's help. He's very customer oriented and always make their customers f My car service experience at Toyota 101 has always been positive because of Curt's help. He's very customer oriented and always make their customers feel their car will be taken care of. I have great confidence in his ability to make sure my car will be serviced properly. More