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Swickard Toyota
Edmonds, WA
1,711 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,711 Reviews of Swickard Toyota
June 24, 2026
They damaged my car, then stopped answering the phone I came to Swickard Toyota when my car broke down on a road trip. They diagnosed a cracked engine block, blown head gasket, and other issues, phone I came to Swickard Toyota when my car broke down on a road trip. They diagnosed a cracked engine block, blown head gasket, and other issues, all covered under warranty. Fine. The repair would take a month to six weeks, which I accepted. The problems were never about the car. They were about how this dealership treats people. First, they refused to provide a loaner, even though Toyota's own policy covers one for warranty repairs of this length. My service advisor, Seita, gave me some of the worst communication I've ever experienced, unanswered calls, mixed messages, and me chasing him constantly just to get an update. Eventually they agreed to cover part of a rental and left me to pay the rest. I had to open a case with Toyota Corporate and go back and forth for weeks before I was finally reimbursed. Shortly after getting my car back, I noticed an oil leak. A different Toyota dealer confirmed the oil pan was damaged, and that the damage was most likely caused during Swickard's repair (consistent with the engine being dropped). The cover beneath the pan was untouched, which pointed straight back to the repair work. That fix? $850, somehow not covered. So now I'm out of pocket for damage I didn't cause. Here's where it became a nightmare: • I contacted Swickard's service department to explain. Zero reply. • The service manager at the other dealership tried repeatedly to call them with his findings. Ignored. • I tried Seita again and again. Nothing. • I escalated to service manager Justin, he listened once, promised to follow up, then vanished. • I escalated to GM Jason, who seemed cooperative and promised someone would reach out. Justin called once asking for "a day to investigate." That was weeks ago. Since then: silence. I've called and left voicemails for both Justin and Jason repeatedly. No one calls back. This isn't about a car or a repair. It's about a business that won't own its mistakes and won't even pick up the phone. When the general manager goes quiet rather than resolve a few hundred dollars they're responsible for, that tells you everything about how they value customers. I strongly do not recommend Swickard Toyota. Take your money and your time somewhere that will actually stand behind their work. More
by Adel
Employees Worked With
Justin
March 30, 2026
Lee was very welcoming and helpful to find the car that fit my needs and budget. He took the time to show me around and make sure I was comfortable during the process. After a frustrating experience at ano fit my needs and budget. He took the time to show me around and make sure I was comfortable during the process. After a frustrating experience at another dealership that day. Lee's warm smile and genuine customer service made a huge difference. I end up buying a car that day because he made me feel I am a valued customer even when I was just looking. Thank you Lee. I am really happy with my car! More
by ceciliacordero903
Employees Worked With
Lee Vue
January 09, 2026
The entire process at swickford toyota in lynnwood wa was amazing. Every step of this process was easy and n I t stressful. Lee was a great, no pressure and professional salesman. Thank you very much amazing. Every step of this process was easy and n I t stressful. Lee was a great, no pressure and professional salesman. Thank you very much More
by brian.webb.johnston
Employees Worked With
Lee (sales), Taylor Covert
January 09, 2026
I drive here because of the honest & competent service I have received from Khing Ly and his team of mechanics for over 20 years. I have found everyone friendly and a pleasure to work with. I could go to 2 have received from Khing Ly and his team of mechanics for over 20 years. I have found everyone friendly and a pleasure to work with. I could go to 2 other dealers that are closer and more convenient to me but I go here because of Khing Ly and his attentive care of my vehicles. More
by geberlein
Employees Worked With
Khing Ly, Taylor Covert
January 08, 2026
Excellent service advisors and service. My car is ready in a timely manner and I don't have to keep bringing it back because something is wrong. I appreciate that so much. My car is ready in a timely manner and I don't have to keep bringing it back because something is wrong. I appreciate that so much. More
by Scorpiosoaringeagle43
Employees Worked With
Kynh Lee
January 06, 2026
I had a high dollar and complex repair that required coordinating with our third party warranty. Khing was excellent through the whole process, making the entire experience very straightforward. I felt coordinating with our third party warranty. Khing was excellent through the whole process, making the entire experience very straightforward. I felt like I understood where everything was in the entire process, and he delivered everything right when he said he would. Couldn't ask for a better experience and will continue getting my vehicle service with him and at Swickard! More
by cdobrowo
Employees Worked With
Khing Ly
January 05, 2026
All the employees seem to be trained no matter who you talk with. Very professional. They know their role. I get satisfactory answers They seem to care about the customer. I am impressed with the Toyota o talk with. Very professional. They know their role. I get satisfactory answers They seem to care about the customer. I am impressed with the Toyota organization, especially after going to Ford of Kirkland for decades. :) More
by One happy customer
Employees Worked With
Taylor Covert
January 04, 2026
Swickard Toyota has a great service department with excellent technicians and service representatives which always explain neede services and costs. excellent technicians and service representatives which always explain neede services and costs. More
by mojganarf
Employees Worked With
Juan is the individual swickard service team that took care of car services.he is a great person.
