Swickard Toyota

All the employees seem to be trained no matter who you talk with. Very professional. They know their role. I get satisfactory answers They seem to care about the customer. I am impressed with the Toyota o talk with. Very professional. They know their role. I get satisfactory answers They seem to care about the customer. I am impressed with the Toyota organization, especially after going to Ford of Kirkland for decades. :) More

Swickard Toyota has a great service department with excellent technicians and service representatives which always explain neede services and costs. excellent technicians and service representatives which always explain neede services and costs. More

The service at Swickard has always been very good. At my last appointment, Brooke, the service rep, was very helpful At my last appointment, Brooke, the service rep, was very helpful More

Thom Klein in the service department is top notch! He’s attentive, knowledgeable, truly cares, and is the best service provider I’ve ever encountered at any dealership. He’s attentive, knowledgeable, truly cares, and is the best service provider I’ve ever encountered at any dealership. More

He explained to you about what is the problem with the car and what he is doing for you to understand about it. car and what he is doing for you to understand about it. More

Very friendly and knowledgeable. Super helpful and explained service well. Clean waiting area and fast service Super helpful and explained service well. Clean waiting area and fast service More

I had an amazing experience, they very kind, friendly and helpful. The services is very good helpful. The services is very good More

Easy to work with. Pleasant. Prompt. Khing, my team lead, always greets me and gets things set up for the proper service. Pleasant. Prompt. Khing, my team lead, always greets me and gets things set up for the proper service. More

They have a Serious Deceptive behavior it is hard to be customer for the future. customer for the future. More

I’d like to file a complaint regarding my service experience today. I originally scheduled my oil change appointment for 10:30 AM. However, your receptionist changed my appointment time to 2:15 PM experience today. I originally scheduled my oil change appointment for 10:30 AM. However, your receptionist changed my appointment time to 2:15 PM without my permission. When I received the text message showing the wrong time, I immediately called back to correct it. Your staff told me it would be fixed. But when I arrived at the dealership, my appointment was still listed as 2:15 PM, and I was asked to wait. As a result, my total wait time ended up being over 4hours, which is completely unacceptable for a simple oil change—especially when the delay was caused by your staff’s mistake and lack of communication. This experience caused significant inconvenience and wasted my time. I would like: 1. An explanation for why my original 10:30 AM appointment was changed without my consent, 2. Why it was not corrected even after I called immediately, and 3. Appropriate compensation (such as a discount, credit, or complimentary service) for the mistake and the excessive wait. Please let me know how you plan to address this issue. Thank you. More