Swickard Volkswagen of Anchorage

I had a great buying experience. Charles worked with me and my wife for about a month. He was very helpful with giving us information about our current lease and once we were ready t Charles worked with me and my wife for about a month. He was very helpful with giving us information about our current lease and once we were ready to purchase an Atlas, the process was a breeze. More

Hunter and Genesis were both incredibly helpful through the process. They helped us achieve our ideal price and answered our endless questions with kindness. They were friendly and attentive to all our nee the process. They helped us achieve our ideal price and answered our endless questions with kindness. They were friendly and attentive to all our needs. They were easy to work with and we felt confident in our decision after working with them. They will be our go to guys from here on out. More

We asked about buying a Taos and ended up leasing one that brought the payments down to what we could afford. Great car, great working with people that work with you to make it happen. that brought the payments down to what we could afford. Great car, great working with people that work with you to make it happen. More

Very courtious and helpfull, but as a first time customer that likes to have the first appt. and wait for a routine oil service while it only took 45 min from when they moved my car till returning I was ther that likes to have the first appt. and wait for a routine oil service while it only took 45 min from when they moved my car till returning I was there 2hrs and 15min. This was due too a 7:00am appt that I was 15min early to find out the techs didn't start till 8:00am. More

I recently purchased a 2020 Honda Pilot from Swickard Audi of Anchorage, and while I’m happy to have finally found a vehicle for my family, the overall experience left a lot to be desired. Customer se Audi of Anchorage, and while I’m happy to have finally found a vehicle for my family, the overall experience left a lot to be desired. Customer service was inconsistent. Brandon and T were the saving grace of the entire process—both were extremely helpful, communicative, and genuinely cared about our experience. Unfortunately, the rest of the experience fell short. We spent around 10+ hours over multiple days at the dealership due to delays, miscommunication, and an overall “hurry up and wait” atmosphere that felt more like a military operation than a car-buying experience. The sales manager refused to negotiate the price at all, which was frustrating considering we ended up leaving with winter tires still on the vehicle—despite being told “the tread was good.” The winter tires were studded too, but the studs were removed. Now we’re stuck paying around $1,000 for new all-season tires, after spending almost $29k, just to safely drive in the summer. To make matters worse, we waited all day for the car to be “detailed,” only to take it home with French fries under the seats, crumbs in the cracks, a dirty center console, and an untouched third row. For a dealership that prides itself on luxury brands, this felt careless and unprofessional. We ultimately purchased the vehicle out of exhaustion after looking at over 15 cars in a matter of weeks and just needing to move forward for our family’s sake. While there are great individuals working here, I would not recommend this dealership to friends or family based on our experience. The effort and attention to detail just weren’t there. Also, we were not made aware that there is only one key fob for the vehicle until after our purchase. More

On Tuesday, 22 July, we brought our 2024 atlas in for a recall and a small warranty fix. We worked with.Dyann and Paul they both went above and beyond to make sure that our experience was pleasant. recall and a small warranty fix. We worked with.Dyann and Paul they both went above and beyond to make sure that our experience was pleasant. More

Johnathan was incredible to work with! He was attentive and willing to work with our situation and met us where we were at with the numbers! Would recommend him a million times over! He was attentive and willing to work with our situation and met us where we were at with the numbers! Would recommend him a million times over! More

My visit was OK and checking in was much quicker than previous visit. However, they did not take my paperwork that showed that I had a maintenance agreement because they said it was all in computer and w previous visit. However, they did not take my paperwork that showed that I had a maintenance agreement because they said it was all in computer and wanted to charge me for the filters when they were covered under the agreement. So they didn’t change the filer for me for my 70 k mile check in. Otherwise Service and detailing was very good. More

Had a really good experience with the service department. Professional, courteous, and they did a great job on my vehicle. Professional, courteous, and they did a great job on my vehicle. More

Thanks to all of this team. I am taken care of with professional care and a very friendly atmosphere. Thanks I am taken care of with professional care and a very friendly atmosphere. Thanks More