Tacoma Dodge Chrysler Jeep RAM - Service Center

This dealership falls far below the industry standards. My experience has been a total xxxx show from the start. I had my Jeep gladiator serviced They rotated my tires, on my way home on the freeway, tak My experience has been a total xxxx show from the start. I had my Jeep gladiator serviced They rotated my tires, on my way home on the freeway, taking the exit my front driverside wheel and tire came off slamming the jeep to the ground the jeep is lifted on 32 tires.. The dealership had it towed back to them. They provided me with a Jeep gladiator while they fix my jeep. 5 weeks go bye I don't hear nothing from them I mean not courtesy call nothing. So I reached out to thire insurance they provided the estimates. Two days latter the dealership wants the Jeep back TODAY and will allow me to go get a rental car. I feel like ya you get your jeep back when I get mine back. Not the case. They have absolutely shown zero consideration for the situation. My jeep won't begin to be fixed untill May 28th More

Manager will not return voice mails. No one can come up with an answer. The extended warranty I bought- please verify. Dealership can’t find it- this xxxxs went on a week. xxxx good thi No one can come up with an answer. The extended warranty I bought- please verify. Dealership can’t find it- this xxxxs went on a week. xxxx good thing I have my copy of extended warranty. Christina is helpful - Frank is helping me get my gap insurance back. Aside from that it’s really like the left hand doesn’t know what the left hand is doing . And I guess it starts with the lack of leadership from the TOP down. Left VM for GM at 729 am. Days over and no call back. I cannot say stay away- this is the least professional establishment. Call they transfer you to the Nissan dealership. FUBAR! And a f’ week later no one’s capable of answering my question pertaining to insurance - an 1800$ policy they sold Me. They suck with the exception of Christina and Frank. Everyone one else has failed to even return a call. Go somewhere else. Oh it’s all good till the sales went thru- then ya see what it’s really like and it SUCKS. More

I am seriously disappointed in their service dept. I took my 2010 2500 Larime in for a leaking sunroof back in January. They told me it needed aliging and the motor is damaged and would warrantee it. I took my 2010 2500 Larime in for a leaking sunroof back in January. They told me it needed aliging and the motor is damaged and would warrantee it. A month later it still leaked so I took it back to fix the moror and the persistent leak. So far both visits cost over a thousand dollars. So far no problem. Three more times my truck saw the service dept for the same thing, a leaking sunroof. Each time it was a broken part that wasnt broken in the previous visit. Im into this "repair" over three thousand dollars. This last time I questioned why Im being charged labor, on something thats suppose to be under warrantee, and so far a week later no response. I really dont expect a response by now. They held my truck hostage until I paid their scam. They got my money what do they care. I can say this I love my Dodge trucks however I will never use Tacoma Dodge again. Maybe Olympia Chrysler Jeep will provide better service. More