Tacoma Dodge Chrysler Jeep RAM - Service Center

service great service and speedy. car was ready when they said. Kathey the service mgr was very helpfull thru the whole stay while I waited for my car. than great service and speedy. car was ready when they said. Kathey the service mgr was very helpfull thru the whole stay while I waited for my car. thanks Wanda Thompson More

Overall, good dealer My experiences so far have been positive. Friendly staff and love the onsite car rental/loaner setup. Two Jeep Grand Cherokees had recalls and oil c My experiences so far have been positive. Friendly staff and love the onsite car rental/loaner setup. Two Jeep Grand Cherokees had recalls and oil changes performed with no issues. Free loaner. Staff is friendly, and I have no problems as far as my experiences go. More

Best dodge dealer service in n the PNW I have been to other dealerships and was very disappointed in service. This dealership was great sales people and great service after the sale. The I have been to other dealerships and was very disappointed in service. This dealership was great sales people and great service after the sale. The device department was very helpful and quick. They were also honest. They told me that they had to order the part from the warehouse in Portland but it may be on back-order. I was prepared for my jeep to be there a while and they put me in a loaner. The next afternoon they had the part and it was ready for pick up. I did have to call for an update however. That was the only problem with my visit. More

Great customer service Nathan and the team were very professional. I would recommend them and will continue to go back for my oil changes and Abby other work when needed. Nathan and the team were very professional. I would recommend them and will continue to go back for my oil changes and Abby other work when needed. More

Worst customer service experience of my life. When I took my '06 Ram in for for a problem with an emergency brake repair done in Utah, I was attended to by a young man that looked and acted like h When I took my '06 Ram in for for a problem with an emergency brake repair done in Utah, I was attended to by a young man that looked and acted like he just crawled out of bed. I was challenged as to the validity of my claim. Technician that supposedly performed a brake inspection missed the obvious crimped brake line, that cost $180 to fix, but recommended work estimated at $1500 while telling me I would have to wait upwords of a week. All calls to service and general manager were ignored and attempts to see either dismissed with rude "unavailable," More

Worst dealership ever This is the worst dealership..I take my car in for a full diagnostic because it's acting up and they tell me that they can't find anything. A couple w This is the worst dealership..I take my car in for a full diagnostic because it's acting up and they tell me that they can't find anything. A couple weeks later my car is acting up again so I call them and see if I can bring it in for them to look at it for free sense they couldn't find anything last time and the lady said yes it would be free. The day before my appointment I call to double check that it will be free and they said once again that it would be free. But when I show up they charge me... and the guy who helped me was sooo rude.. More

Service disappointment I have scheduled my oil change online for 9am appointment, however, because when I scheduled it it was after midnight I decided to call as soon as the I have scheduled my oil change online for 9am appointment, however, because when I scheduled it it was after midnight I decided to call as soon as they open and make sure that it's still ok to come. So I called at 8am appointment coordinator named I believe Melinda picked up and reassured me that it's ok to come. So when my husband drove there which is 30 min away he was surprised that nothing is available but they void fit him in in between appointments but he would have to wait about 2 hours. Which he couldn't do cause we don't have the convenience of time. I'm very disappointed and frustrated we kill one you're of time plus gas. The reason I'll be back for this oil change because it's complimentary with a purchase of a new car, but I will never be back unless something goes wrong with a care and they have to fix it on warranty. Oh and for some reason employees there believe if they say sorry everything becomes fine and issue becomes resolved More

One worset experince from dealer and they do not care!!!!!!! I have just had the worst experience of my life dealing with the dodge dealer in Tacoma. The service at this place is the worst I have ever dealt with I have just had the worst experience of my life dealing with the dodge dealer in Tacoma. The service at this place is the worst I have ever dealt with, I purchased 4 vehicles from there at present and this is my last! I was smelling a burning plastic smell in my car coming out of the heater on three separate occasions, I took it in to be looked at, and get an oil change.They changed oil and weirdly the smell was not so potent anymore, but it is still there and 45 minutes later the smell was back they told me they found nothing and claimed they checked it twice...putting it on a computer and getting no codes doesn't always mean there is no issue, they don't seam to know how to do more than look at a computer screen, I'm taking it to another dealer as this dealer has lost my business forever due to this issue and more past issues then I want to type about right now, when I picked up my vehicle I found a scratch the front bumper and my sports mode did not work when they gave it back to me!!!!! They told me that they did not do it but the scratch is there and it wasn't before! they're not going to take care of it, they scratched a vehicle I had prior to this also and rolled the tint I had gotten done, driving home and finding no sports mode that is what made my decision, Never buy from the Dodge dealer in Tacoma or Enumclaw Dodge they're owned by the same person. They are the worst dealership to deal with in the northwest in my opinion Aka Universal autogroup and curbside motors from Washington!!!! The GM there is a great guy and retained my business there to this point even though there had been other issues...but I an done with there service director.. Now lets talking about the sales and financing, they are pretty scandalous on how they get you to buy a car or truck from them, on my last deal they made me take an extended service contact that added over 2500 dollars to the term of the loan and to rise my payment which covered the same as the cars factory warranty, which is garbage really. If I would have known these things about this company sooner, I would have run from this dealership or any other dealership Universal autogroup owns, in my opinion they lie the cheat and don't care about anything once the deal is done!? More

New car purchase Very helpful on getting the car I wanted for right price and payment . The staff worked very well to do best deal possible,and gave me good trade in v Very helpful on getting the car I wanted for right price and payment . The staff worked very well to do best deal possible,and gave me good trade in value on my used vehicle More

Dart set 2015 Hello everyone 2015 Dodge Dart has died 3 times while driving Tacoma Dodge general manager told me I'm not allowed on the premises because I'm unhappy Hello everyone 2015 Dodge Dart has died 3 times while driving Tacoma Dodge general manager told me I'm not allowed on the premises because I'm unhappy with my car More