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Tacoma Subaru

Tacoma, WA

Overview
Reviews
Vehicles
4.4
228 Reviews
Call Dealership (253) 473-6200

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 228 reviews

March 08, 2022

My service advisor, Matt, was wonderful and really looked after his customers. He was quick but thorough. More

by kaningc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Grundhoffer
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Mar 08, 2022 -

Tacoma Subaru responded

Thank you so much for choosing Tacoma Subaru for your Subaru Ascent! We’re excited to hear that you had such a great experience with Matt Grundhoffer, your Service Advisor. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

March 08, 2022

Went in for an oil change and inspection. I went to the quick service area, not the standard area. I did not have an appointment. I waited in their quick service waiting room for about 40 mi More

by NeonPro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remeber the service advisors name.
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Mar 08, 2022 -

Tacoma Subaru responded

Hey, thank you for the amazing five star review. We at Tacoma Subaru are so very excited to know that your experience having your vehicle serviced, was just what you needed! Friendly faces, and attentive customer service is what we hope to provide all our customers. We look forward to your next oil change and another outstanding visit! Thank you. - Sara (in customer service)

February 27, 2022

Inquired about a used car, was nearing a sale and was ready to head down to the dealership as soon as I heard back from Internet Sales Manager Andrew Ferency however Andrew simply never responded to me a More

by James
Customer Service
Recommend Dealer
No
Employees Worked With
andrew ferency
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Feb 28, 2022 -

Tacoma Subaru responded

Hi James, we certainly don't want our customers to feel this way when working with our store. We would really like the opportunity to work towards a solution. We'd appreciate the chance to help regain your trust, so if you're willing, please contact us by phone or email. - Sara (in customer service)

Feb 28, 2022 -

James responded

I'm alright. Dennis Cox, the General Manager of your dealership, emailed me which I responded to. Like Andrew Ferency, he didn't respond to me either. Seems to be a pattern at Subaru of Tacoma.

Feb 28, 2022 -

Tacoma Subaru responded

Hi James, thank you for your feedback. Feedback is one great tool that provides us the opportunity for improvement, thank you. We look forward to being of assistance and providing you the customer service that we are known for. Thank you - Sara (in customer service)

February 21, 2022

The service team was conscientious of the extend wait and made sure to inform customers were informed and happy. Equal attention given to people and their cars! More

by Vashongirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember names but I see the same people every time I go.
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Feb 21, 2022 -

Tacoma Subaru responded

Hi Vashongirl, thank you for the fabulous five star review. We at Tacoma Subaru are excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and supplying you another outstanding visit! Thank you. - Sara (in customer service)

February 15, 2022

Great, timely service and efficient staff. They’ll even drive you by shuttle to a nearby coffee shop while you wait! More

by Pdorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Adams
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Feb 15, 2022 -

Tacoma Subaru responded

Hey, thank you for the great review! We at Tacoma Subaru are so very happy to hear that Darrell Adams, your Service Advisor; supplied you a great service visit. We cannot wait to setup your next visit for another fully efficient visit. Thank you and drive safe- Sara (in customer service)

February 07, 2022

Service was great as always and Matt, the service advisor was very helpful and informative . More

by Mapora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
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Feb 07, 2022 -

Tacoma Subaru responded

Hello Mapora, thank you for taking the time to leave our Tacoma Subaru Store your great feedback. We are excited to hear that Matt Grundhoffer supplied you the best informative visit. We cannot wait to see you for your next visit. Thank you - Sara (in customer service)

February 01, 2022

Great service with no pressure. Sales staff professional and friendly. Car delivered on time as promised More

by ashcan456
Recommend Dealer
Yes
Employees Worked With
Marlon
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Feb 01, 2022 -

Tacoma Subaru responded

Hi, thank you for taking the time to provide our Tacoma Subaru Store your excellent feedback. We are overjoyed to hear that your experience with Marlon Lewis was just what you needed, hassle free and friendly. We hope you love your 2022 Subaru Forester and we cannot wait to have your experience our Service Department for your first oil change. Thank you for using our Express Store on our website. Drive safe! - Sara (in customer service)

January 13, 2022

I received an email to remind me that my Forester was due for service. I drove into the service department without an appointment and forgetting I had my Yorkshire terrier with me, I wasn’t sure if I could More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Campbell
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Jan 13, 2022 -

Tacoma Subaru responded

Hello KC, thank your for the outstanding feedback. We at Tacoma Subaru are beyond thrilled to hear that you received such exceptional service on your Subaru Forester, from Lisa Campbell your Service Advisor. We are so glad to hear that we were able to get you all taken care of, and supply your dog tons of love. We look forward to your next visit and supplying you another amazing experience. Thank you and drive safe. - Sara (in customer service)

January 12, 2022

Very responsive to my questions and keep well informed on the service requested and time would be ready More

by brockel
Recommend Dealer
Yes
Employees Worked With
Darrel Adams
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Jan 13, 2022 -

Tacoma Subaru responded

Hi Brockel, thank you for taking the time to leave us a super positive review. We really appreciate you taking the time to give us some feedback on your recent service for your Subaru Legacy. Our team at Tacoma Subaru is happy to hear that you were impressed with Darrel Adams, your Service Advisor.. We’re looking forward to setting up your next appointment! - Sara (in customer service

January 10, 2022

They saved me a procedure I thought I needed and fixed my problem on the spot at no charge. Also made up for unused but expired extended warranty fixes by not charging me for my service. Thanks More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Express service personnel
Report | Print
Jan 10, 2022 -

Tacoma Subaru responded

Hi Jean, thank you for your great feedback and five star review! We at Tacoma Subaru are ecstatic to hear that you received such great customer service through our Express Service Center, and that we were able to go above and beyond for you. We look forward to your next visit and supplying you another outstanding experience. Thank you - Sara (in customer service)

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