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Tacoma Subaru

Tacoma, WA

Overview
Reviews
Vehicles
4.4
228 Reviews
Call Dealership (253) 473-6200

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 228 reviews

June 20, 2022

I have always had my suv serviced at Tacoma Subaru and it has always been extremely pleasant and through. I don’t even consider taking it anywhere else. I have confidence that my vehicle was treated like I More

by rvvaughan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Report | Print
Jun 21, 2022 -

Tacoma Subaru responded

Hello, thank you for the terrific five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our fabulous valued customers. We are so very happy to know that your recent service visit for your Subaru Ascent was all that you needed, pleasant and friendly. We cannot wait to see you again soon. Thank you - Sara (in customer service)

Jun 22, 2022 -

rvvaughan responded

I also wanted to thank Steve Goodrich, “my” salesman for taking such good care of my purchase twice now. He helped me two years ago when I purchased my first 2020 Subaru Ascent and now my 2022 Subaru Ascent. Steve was very patient with me because I didn’t know what I wanted on the suv and he explained it all. I am in love with my new purchase and I thank Steve for helping me decide. Anyone in the market for a new vehicle, go to Tacoma Subaru and ask for Steve. You’ll be glad you did. THANKS STEVE. Service is second to none on your vehicle. They are very through and accommodating and you are finished quickly. That’s the only place I trust to service my vehicle. GREAT JOB GUYS!!

Jun 22, 2022 -

Tacoma Subaru responded

Hi, thank you for taking the time to supply our Tacoma Subaru Store even more incredible feedback. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We are overjoyed to know that Steve Goodrich provided you an experience filled with friendly and hassle free customer service. We hope you love your new 2022 Subaru Ascent and we cannot wait to see you again for your first oil change. Thank you - Sara (in customer service)

June 20, 2022

Servicing of Subaru went smooth! The service writer communicated well and made good recommendations for the vehicle. More

by j.rogers3010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jun 20, 2022 -

Tacoma Subaru responded

Hello, thank you for the fabulous five star review. We at Tacoma Subaru are so excited to know that your experience having your vehicle serviced, was just what you needed while working with your Service Advisor, Anthony Steele. We look forward to your next oil change and other superb visit! Thank you. - Sara (in customer service)

June 16, 2022

We were in and out in no time. The staff is very friendly and welcoming More

by CG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
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Jun 16, 2022 -

Tacoma Subaru responded

Hi CG, thank you for the fabulous five star review. We at Tacoma Subaru are so very excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

June 15, 2022

Great service. Sales people need to not make promises that can’t be fulfilled . Was told I would get a free oil change. Didn’t happen. They stopped doing free f More

by Timothy McKern II
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt , Joel Bowlin
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Jun 16, 2022 -

Tacoma Subaru responded

Hey Timothy, thank you for taking the time to leave us an outstanding review. We really appreciate you taking the time to give us some feedback on your recent oil change for your Subaru Crosstrek. Our team at Tacoma Subaru is simply delighted to hear that you were impressed with Matt Grundhoffer, your Service Advisor and our services. We looking forward to seeing you again soon! - Sara (in customer service)

June 10, 2022

express service great! My service consultant Matt was professional and thorough and explained all findings. More

by Mjstephan3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jun 10, 2022 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent oil change and tire rotation on your Subaru Forester. Our team at Tacoma Subaru is extremely happy to hear that you were impressed with Matt Grundhoffer, your Service Advisor and our services. We’re looking forward to seeing you again soon! - Sara (in customer service)

June 10, 2022

Matt was awesome very efficient polite and did a good job Coming there is very courteous and very efficient More

by Putterbutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service department
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Jun 10, 2022 -

Tacoma Subaru responded

Hey there, thank you for the great five star review. We at Tacoma Subaru are thrilled to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

June 03, 2022

Received a interior detail for $220 and my carpet still had visible dirt and my windshield was worse after the detail; it was smeared and covered in residue with whatever was used to clean it, unfortunatel More

by Genesis_newsome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Bowlin
Report | Print
Jun 03, 2022 -

Tacoma Subaru responded

Hello Genesis, we regret to hear that you haven't received the excellent customer service that we're capable of. We assure you that it is never our intention. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

May 26, 2022

Ran my credit without my permission and I paid cash for the car. Purchased on 3/15/22 and was supposed to be ready the next day but wasn’t until 3/18/22. Still no license plate. My last live chat with Brea More

by Klgaines
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brea, Taryn, Chris
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May 26, 2022 -

Tacoma Subaru responded

Hello, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

Jun 04, 2022 -

Klgaines responded

Surprise, surprise! No one has contacted me from Tacoma Subaru. It’s been a week since “someone will be contacting you shortly.” This is 100% typical and why I tell everyone (I’m a nurse manager in a BIG hospital) to never do business with Tacoma Subaru.

May 20, 2022

I like the fact you have one person that is assigned to you and that’s who explains things start to finish. Additionally they don’t push services on you you don’t need. More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Report | Print
May 20, 2022 -

Tacoma Subaru responded

Hello Ali, thank you for the outstanding five star review. We at Tacoma Subaru are so very happy to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and another amazing visit! Thank you. - Sara (in customer service)

May 17, 2022

Reps are always pleasant and friendly every time I take my car in for service. More

by Bwestfall2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Report | Print
May 17, 2022 -

Tacoma Subaru responded

Hello, thank you for the fabulous five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our amazing valued customers. We are thrilled to know our Service Team provided you an excellent visit. Thank you - Sara (in customer service)

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