Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
66 Reviews of Tallahassee Ford - Service Center
Sort by
December 17, 2020
Had an emergency passing thru with our 2012 Ford Expedition. Contacted service center in the am. They knew we were coming & about the problem we were having & that we might need a tow .We got car to Expedition. Contacted service center in the am. They knew we were coming & about the problem we were having & that we might need a tow .We got car to them by about 3 pm. We talked to service, who instructed us to keep car running while we waited. After hour+ wait, they said we can't see you today. No help with a rental, no concern with our situation. Decided we better move on & hope that the next Ford Service Center has more concerns & better service for customers than this one has. More
by Southern Gal
Employees Worked With
Dennis Scott
November 10, 2020
I purchased a new Ranger in South Dakota before coming to Florida for the winter. I experienced problems with the box cover. John immediately looked it over and made adjustments to solve the problem. He w Florida for the winter. I experienced problems with the box cover. John immediately looked it over and made adjustments to solve the problem. He was very friendly and efficient. I am very grateful for his assistance! More
by bobsatter
Employees Worked With
John, who installs box covers.
September 30, 2020
Ask for Brienna she went above and beyond to provide amazing service! She is on point with everything she handled! Her professionalisms and communication skills are impeccable! amazing service! She is on point with everything she handled! Her professionalisms and communication skills are impeccable! More
by beauty2743
Employees Worked With
Brienna Rowan
August 31, 2020
I scheduled service on my company van 2 weeks out. I was first on-site to drop it off the morning as scheduled at 7:30 AM, for simple reprogramming of the cruise control to enable this option. I had added first on-site to drop it off the morning as scheduled at 7:30 AM, for simple reprogramming of the cruise control to enable this option. I had added the necessary hardware and just needed a simple 15 minute program update. I was asked to leave it, which I did. Around 2:30 that afternoon I got a call from the service department stating they "overbooked" for the day and couldn't get to my van. No apologies, just can you leave it overnight. I reminded the person that it was a work van and I couldn't pull it from use for another day. I have to wonder why I made and appointment for 7:30 AM, if they weren't able to get to it the entire day. They had no problem sending me a reminder of my 7:30 AM appointment by email the day before. Why then couldn't they have sent an email at the end of the day before notifying me they needed to reschedule because they were backlogged. This is not customer service, it's a total disregard for customer service. It's a total disregard for the value of my time and the loss of a company vehicle from use for a day. Seriously, it will take less time to drive to Thomasville or Perry to get this done. Oh, and I do thank you for helping me make a decision on my next company vehicle. After much deliberation on which model Transit to buy, I decided to go Nissan instead as a result of this experience. I don't get a thrill out of giving this review highlighting poor service. I would much rather have good things to say and a properly programmed van. I only convey my honest experience. More
by fritz_75
Employees Worked With
Dennis Scott
February 17, 2020
Immediate service for long-distance traveler I was traveling from Illinois to Florida at the very end of December 2019 when I hit a raccoon. Did not notice until the next morning that part of my I was traveling from Illinois to Florida at the very end of December 2019 when I hit a raccoon. Did not notice until the next morning that part of my air deflector was detached and dragging. Drove to this dealership which was close by to where I had spent the night. A gentleman came out and took a look at the problem. I waited a mere few minutes before my vehicle was taken into the service area and the deflector was detached so my fellow travelers and I could continue on our next long drive to southern FL. The gentleman who first inspected my car problem also printed out the parts that I would need to order and have installed when I got back home. Can’t be more appreciative that my car problem was addressed so quickly so we could continue on with our trip!! People were friendly and professional. AND, NO CHARGE!! Thank you again! Your service was GREATLY appreciated! Paula DeLong Coal Valley, IL More
by Paula
Employees Worked With
Jacob Jarrett
January 31, 2020
I can not recommend Jacob highly enough! He will do I can not recommend Jacob highly enough! He will do everything he can to help you out. And really easy to get hold of, I send him a text and he will I can not recommend Jacob highly enough! He will do everything he can to help you out. And really easy to get hold of, I send him a text and he will call me back almost straight away. I can book a service directly with him and also when my car died he really helped me out, I managed to get my car to him within 45 mins, he got it looked at and got my car back on the road within a few hours. Real super hero!! More
by Jess Randell
Employees Worked With
Jacob Jarrett
October 04, 2019
Goodwill Warranty Wanted to reach out and thank Greg and Fred for giving me a goodwill warranty on a check engine light that came up right at the end of my warranty on Wanted to reach out and thank Greg and Fred for giving me a goodwill warranty on a check engine light that came up right at the end of my warranty on bumper-to-bumper coverage. Technically I had gone over the 36K miles, but had scheduled the appointment before I had gone over and they are honoring the repair under my warranty. The part is on back order but they cleaned my car in the meantime which really made my day! Thanks Tallahassee-Lincoln Ford for making this experience exceptional. More
by Pirodojo2019
Employees Worked With
Fred Oliveira, Greg Whitworth
August 24, 2019
Poor service after purchase 2019 F150, after 3000 miles, multiple warnings no cruise. Great sales dept. but......17 day delay for service. Poor customer service at best. Look 2019 F150, after 3000 miles, multiple warnings no cruise. Great sales dept. but......17 day delay for service. Poor customer service at best. Looking elsewhere. More
by Glynis
Employees Worked With
Seth Garrett, Terrence Fisher, Greg Whitworth
August 06, 2019
Amazing Professional #1 Service Amanda was Instrumental in getting my 89 year old Dad back on the road while he was traveling from Panama City Beach to Cocoa Beach, FL with a 16' tr Amanda was Instrumental in getting my 89 year old Dad back on the road while he was traveling from Panama City Beach to Cocoa Beach, FL with a 16' trailer in tow. While on I-10 , his Ford 150 truck started to shake and shimmy ang the Engine warning lit up. He had to get off the highway, unhook the trailer and find a Ford dealership fast. When he got to Tallahassee Ford, he explained that he needed to get the truck fixed ASAP, and get back on the road with the trailer and drive another 6 hours to Cocoa Beach. She took him in and made sure that his Truck wes attended to and it was fixed in only a few hours. He was able to go back to where he had unhooked the trailer, hook it back up and he made it to his destination that evening. She saved him from having to stay in a hotel overnight, and he was able to make it to his Grandsons house that same day! He said that Amanda Walser was amazing and that he would recommend her to anyone needing service at Tallahassee Ford! More
by wawest
Employees Worked With
Amanda Walser
July 29, 2019
They are ALWAYS slammed!!!! When I try to make an appointment (especially now that my horn is not working) they state that they are slammed and would make an appointment for me a When I try to make an appointment (especially now that my horn is not working) they state that they are slammed and would make an appointment for me at a later date!! I go there early that morning and there was hardly anyone there! And all I needed was for my horn to be repaired. If this keeps happened I plan on doing business elsewhere!! More
by Eureka1987
Employees Worked With
Fred Oliveira
