Tameron Kia of West Bank

Taylor was easy to deal with, I can for a factory recall steering coupler. Unfortunately I had to wait 2 days and then the steering wheel wasn't tightened down and I had to come back. I felt very unsafe dri steering coupler. Unfortunately I had to wait 2 days and then the steering wheel wasn't tightened down and I had to come back. I felt very unsafe driving with the loose wheel- im surprised they didn't notice it which leads me to believe it wasn't tested before giving it back to me. Attention to detail could have prevented it. But Taylor did get me right back in. More

I dropped off my car to get a system update, when I picked it up it was messed up and at first the lady helping us wasn't very helpful. Christian took control of the situation and even stayed later the picked it up it was messed up and at first the lady helping us wasn't very helpful. Christian took control of the situation and even stayed later then closing to make sure I got my car back. More

Friendly environment As soon as I came in to check my vehicle in the staff was very hospitable vehicle in the staff was very hospitable More

Took forever for a simple oil change / tire rotation and my car was returned to me without the tires being rotated but I was charged for rotation. I had to wait for it another 30 minutes to go back and get my car was returned to me without the tires being rotated but I was charged for rotation. I had to wait for it another 30 minutes to go back and get the tires rotated. Makes me wander if my oil really got changed or not. Recalls I previously had completed at this dealer stilled showed open so they spent time verifying they were don't which I appreciate but the one new product enhancement was not completed because they didn't have the parts. They said they would call and schedule a time for me to bring it back but never have. There is no way to truly confirm if they have the parts for a recall without brining it physically in and wasting your time. The people on the phone know nothing or just tell you to bring it in to find out. More

Difficult to reach by phone. Messages not returned. They broke my windshield, and I am being inconvenienced because of it. Will not be buying another Kia because of the service d Messages not returned. They broke my windshield, and I am being inconvenienced because of it. Will not be buying another Kia because of the service department. More

The experience was a long process because of how many cars there were, but the mechanics was nice , & So was Mrs. Taylor. cars there were, but the mechanics was nice , & So was Mrs. Taylor. More

Dropped off my vehicle. It was at their facility for 2 weeks and never was diagnosed. Had it towed to Premier Kia in Kenner. They took care of all issues in a timely manner It was at their facility for 2 weeks and never was diagnosed. Had it towed to Premier Kia in Kenner. They took care of all issues in a timely manner and kept us updated via text and phone calls on several occasions. Ray Brandt Kia service is horrible. It was worth the $120 tow fee to deal with professionals. More

I have lost my trust in them I’m not sure if they are combatant enough to do a good job I fear for my families safety in a car they serviced combatant enough to do a good job I fear for my families safety in a car they serviced More

Vickie Castaneda was extremely rude and unhelpful. The dealership broke things on my vehicle that were not broken before I brought my vehicle to them. They also took an excessive amount of time to ser The dealership broke things on my vehicle that were not broken before I brought my vehicle to them. They also took an excessive amount of time to service my vehicle and they didn't even clean it or check the tire pressure when I picked it up. This is the worst dealership I have ever been to. More

My car was scheduled for service in October 20 and it was stolen from my home on October 19. Even after We did the update from the recall. The repair were done only to the ignition panel, lights and windshie stolen from my home on October 19. Even after We did the update from the recall. The repair were done only to the ignition panel, lights and windshield wipers switch. Door handles. But I needed the car overhaul. Which was scheduled on October 20th. I got the car back and looked like every light was lite up on the panel. My Kia Sorrento 2011 was purchased at Ray Braynt and has always been service at Ray Braynt. It seems that the service has declined from 2011 to 2023. More