Tameron Subaru - Service Center

Great service as usual! I have used their service for each Subaru I have had!! I love my Subaru!! I have used their service for each Subaru I have had!! I love my Subaru!! More

I am compelled to share my honest feedback after experiencing multiple disappointments with Tameron Subaru. During my first encounter, I brought in my Legacy for its 6000-mile service. Specifica experiencing multiple disappointments with Tameron Subaru. During my first encounter, I brought in my Legacy for its 6000-mile service. Specifically, I requested to check a negative camber adjustment on the rear tires. However, the technician mentioned rear wheels are as per design and performed a 4-wheel alignment which resulted in my steering wheel being noticeably tilted towards the left. After raising the concern with the advisor, they rectified the alignment, though it was an inconvenience to have it corrected. Subsequently, during the third 18000-mile service, which solely entailed an oil and filter change, I encountered yet another issue. A persistent sound emanated from the steering wheel, which the technicians failed to resolve during the initial visit. Upon my return a week later and after being provided a loaner car, they attempted to address the sound issue. However, upon inspection, I noticed that the steering wheel was noticeably tilted towards the left in comparison to the loaner car. The advisor suggested a 4-wheel alignment, prompting me to return the following week. Despite their efforts to rectify the issue, I observed that my Legacy's steering wheel was now tilted towards the right. Additionally, the lane assist system began pulling the car towards the left, resulting in uncomfortably close proximity to the median. Despite voicing these concerns, the technician claimed to have test-driven the vehicle post-alignment, which was not the case as evidenced by my dash cam recordings. Furthermore, they insisted that the car was aligned correctly according to Subaru specifications, despite the evident lack of resolution to the problem. Dissatisfied with the service provided, I sought assistance from another dealership shortly after. To my surprise, they discovered that while the front wheel alignment was indeed corrected, the rear wheels were out of Subaru specifications, necessitating the replacement of the rear suspension components. This raised a valid question: how could different Subaru dealerships adhere to varying specifications? This inconsistency in standards further eroded my confidence in Tameron Subaru's service department. Ultimately, I am reluctantly awarding a 2-star rating, acknowledging the efforts of the service advisors in attempting to resolve the issues. However, given the recurring nature of the problems and the inconvenience it has caused, I am compelled to seek service elsewhere, even if it means traveling an hour to ensure my vehicle is properly attended to. More

Have only used the dealership for car maintenance. No issues with the service. The wait was average. No issues with the service. The wait was average. More

Returned for service & very pleased after Tameron took over. Happily Very please after previous experience. Feel good to have my business appreciated like it was when purchased with Koby over. Happily Very please after previous experience. Feel good to have my business appreciated like it was when purchased with Koby More

Took my new car in for service and Service Dept was great. The service writer Tyler Speights listened to my issues and desired services and was very understanding of my time and my car. Had a tire pr great. The service writer Tyler Speights listened to my issues and desired services and was very understanding of my time and my car. Had a tire problem and they checked it out too while in for standard service (oil/filter change and tire rotation and… fluid checks/top off). I left it at the dealer and it was ready to pick up in about and hour and a half. The Tameron service department is excellent and trustworthy. Mr Speights made sure that my car was ready to go before I picked it up. He even helped to solve some software update issues for us by answering our questions and directing us to Subaru website to update everything. He is the heart and soul of Subaru service and is well experienced, confident, and friendly.We own several Subarus and all will return to Tameron for service based on Mr. Speights’ outstanding customer service and the skilled service department at Tameron Subaru. Thank you Tameron and thank you for Mr Speights superior customer service to us. More

The dealership is under new management and definitely headed in the right direction. Hayley, the service manager, and her team are terrific! headed in the right direction. Hayley, the service manager, and her team are terrific! More

Service department was very attentive and serviced car well within promised time. I recommend this dealership for car maintenance. well within promised time. I recommend this dealership for car maintenance. More

I was so pleased with the service I received at Tameron Subaru. What a breath of fresh air. I had been very unpleased with the Subaru location here in Mobile for several years. So much so that I purchased Subaru. What a breath of fresh air. I had been very unpleased with the Subaru location here in Mobile for several years. So much so that I purchased my last Subaru from Caravan. Thank goodness Tameron bought the former Subaru of Mobile formerly Koby Subaru. Tameron's service department is top notch and when it comes time for me to get a new subaru I will be able to do so locally. Also Desiree Thing, the woman I dealt with in the service department was so helpful and knowledgeable. I will surely be back. More

I purchased a new Ascent through Subaru of Mobile. The next week Tameron took ownership. I’ve had a seemingly simple issue not uncommon to this vehicle. After four visits to service, it’s still not fi The next week Tameron took ownership. I’ve had a seemingly simple issue not uncommon to this vehicle. After four visits to service, it’s still not fixed. They refuse to provide keys until you’ve signed paperwork, but refuse to provide copies or an explanation of what is to be signed. The service manager assisted me at my third visit and was incredibly kind. The man who met me for my second and fourth visits was cold, rude, and altogether unhelpful. I drove an hour to get to this location only to waste more time, energy, and gas just to be treated poorly and the issue again go unrepaired. My purchase experience was wonderful, but everything after has been nothing short of a nightmare. More

Bought my car Jun ‘21 from Koby, only to learn a few days later than it was becoming Subaru of Mobile. Long story short, gave up trying to communicate with the latter. When exactly did Tameron take ownersh later than it was becoming Subaru of Mobile. Long story short, gave up trying to communicate with the latter. When exactly did Tameron take ownership of S of Mobile? I’d like to know so I can determine if the poor reviews concern the prior owner or if the poor service and practices have continued under Tameron. Thank you. More