Tamiami Ford Inc

My service advisor, Leo excellent kept me up-to-date needed a car. Cynthia went on and beyond to make sure I had a car that day between those two I had an excellent experience. needed a car. Cynthia went on and beyond to make sure I had a car that day between those two I had an excellent experience. More

First off, I’m very happy with the pre-owned 2016 F150 I purchased from them. My salesman, Jose, was top notch and a pleasure to deal with. In fact, all the sales staff I encountered were great. When I got purchased from them. My salesman, Jose, was top notch and a pleasure to deal with. In fact, all the sales staff I encountered were great. When I got to the finance guy, my experience changed. It’s there you learn of their reconditioning fee. Cowardly, and bordering on slimy to not just add that into the price of the vehicle in the first place. Then, either they get a significant kick back on interest charges, or the finance guy is incredibly lazy because he comes at me with an over 11% interest rate. I’d understand if I had a bad credit rating, but that’s not the case. After a 30 second search on my credit union’s website, I see that they charge 7%. BIG difference. When I tell him that this is going to be put on hold until I talk to my credit union, suddenly he says that he can do it there. Well if that’s possible, why not do it in the beginning? Suspicious…. Finally they agreed to do a repair as part of the deal. They did it as agreed, but they had it for a couple of days beyond what was expected. It would have been nice if someone would have called to keep me in the loop as to when I could expect it back, but it was silence. Calling to find out was met with what seemed like confusion. Apparently the only person that can answer a question about a car in the service dept is the service advisor assigned to your car. I’m sure there’s a good reason from the shop’s point of view, but as a customer trying to plan out transportation for the next day or two, it’s pretty frustrating when you can’t get an answer. In the high tech information age, an update on your vehicle is impossible because the specific service advisor is unavailable. More

Tamiami Ford has a great service department. They have always tried to give me the best deal that’s available. They have always tried to give me the best deal that’s available. More

Nearly every time I come here for service, there are issues. They either break something or only half-way do the job intended. The following is what I emailed them after my most recent visit but have go issues. They either break something or only half-way do the job intended. The following is what I emailed them after my most recent visit but have gotten no further response. “Good Morning, I brought my 2019 F-150 in on Friday 09/01/23 for "the works" oil change, multi-point inspection, and tire rotation. I specifically asked before leaving how my brakes were because I just hit 70k miles and have not had brakes replaced yet. I was told that everything was fine. Skeptical that my brakes can survive 70k miles and still be perfectly fine, I looked at them when I got home. It was immediately obvious that they needed replacement without even having to take a tire off. I decided to go ahead and pull the pads on one of them just to get a sense of how bad they were. Please see attached pictures. The pad material would be completely gone by my next service. During the service, I asked that the tech leave off the transmission skid plate because it was broken, which they did. The reason I asked them to remove it and leave it off is because this is the second one your service department has broken. The first time (~2 years ago), your service manager tried to convince me that they don't touch it during an oil change which is incorrect. I gave up that argument when he said he could just put it under my warranty. It was obvious by looking at the stress marks on the skid plate that they undo 2 out of 4 bolts holding it on and bend the skid plate out of the way to do the oil change quicker. I just spent $750 on steel undercarriage plates rather than continue to have this issue. Lastly, I don't believe my tires were rotated. This is nit-picking at this point but while I was pulling those brake pads, I didn't notice any witness marks or handprints in the layer of brake dust on the wheels. Of course I can't prove that, but given that my brakes weren't even looked at, it seems more realistic that they didn't rotate the tires. Ultimately, I'm extremely disappointed in the service department because I have issues nearly every-time I have to come in. I now have to schedule to get my brakes done along with other maintenance and will be trying out Coconut Point Ford which is much farther out of my way. People pay for a service and most trust that your business will take care of their vehicle without feeling the need to double-check the work that was done. Please look into your service department / quick-lane area performance because I can no longer trust your business and I can't be the only one.” More

I Just purchased my 2023 F-150 Lariat. Jon Paul Jackson (my salesman) had researched the vehicles I was interested in, before I arrived. After settling on my vehicle, Jon Paul & Jason (my Jon Paul Jackson (my salesman) had researched the vehicles I was interested in, before I arrived. After settling on my vehicle, Jon Paul & Jason (my finance mgr) could not have been more friendly & helpful. I’ve bought many vehicles from Tamiami throughout the years, and they always hit it out of the park. I will happily use them again in the future. A great Family owned business, that has serviced Naples for many decades. Ask for Jon Paul, for a great car buying experience!🤠 More

working with Jeff Bergt and Ruben made the process of buying a car, quick easy and most of all informative thank you Jeff and Ruben for all your help and your valued information buying a car, quick easy and most of all informative thank you Jeff and Ruben for all your help and your valued information More

Nicolas was great and really was inthusiastic about showing us a car that we would like. The whole experience was great and made for an extremely smooth experience. showing us a car that we would like. The whole experience was great and made for an extremely smooth experience. More

Exceptional service as always. The Service Advisor was very helpful and kept me informed of progress and issues. Definitely a great dealership for my needs. The Service Advisor was very helpful and kept me informed of progress and issues. Definitely a great dealership for my needs. More

You want me to pay for a repair that you did not submit to the insurance company when I came for the vehicle last Friday you told me that you would get the door switch and that I could come back and it wou to the insurance company when I came for the vehicle last Friday you told me that you would get the door switch and that I could come back and it would only take 5 minutes I have filed a complaint with Ford Motor Company very poor business on your part More

Sales rep Jeff Bergt was very helpful in following up make sure I was satisfied and had everything needed to get the most of my Maverick make sure I was satisfied and had everything needed to get the most of my Maverick More