Tamiami Ford Inc

Nearly every time I come here for service, there are issues. They either break something or only half-way do the job intended. The following is what I emailed them after my most recent visit but have go issues. They either break something or only half-way do the job intended. The following is what I emailed them after my most recent visit but have gotten no further response. “Good Morning, I brought my 2019 F-150 in on Friday 09/01/23 for "the works" oil change, multi-point inspection, and tire rotation. I specifically asked before leaving how my brakes were because I just hit 70k miles and have not had brakes replaced yet. I was told that everything was fine. Skeptical that my brakes can survive 70k miles and still be perfectly fine, I looked at them when I got home. It was immediately obvious that they needed replacement without even having to take a tire off. I decided to go ahead and pull the pads on one of them just to get a sense of how bad they were. Please see attached pictures. The pad material would be completely gone by my next service. During the service, I asked that the tech leave off the transmission skid plate because it was broken, which they did. The reason I asked them to remove it and leave it off is because this is the second one your service department has broken. The first time (~2 years ago), your service manager tried to convince me that they don't touch it during an oil change which is incorrect. I gave up that argument when he said he could just put it under my warranty. It was obvious by looking at the stress marks on the skid plate that they undo 2 out of 4 bolts holding it on and bend the skid plate out of the way to do the oil change quicker. I just spent $750 on steel undercarriage plates rather than continue to have this issue. Lastly, I don't believe my tires were rotated. This is nit-picking at this point but while I was pulling those brake pads, I didn't notice any witness marks or handprints in the layer of brake dust on the wheels. Of course I can't prove that, but given that my brakes weren't even looked at, it seems more realistic that they didn't rotate the tires. Ultimately, I'm extremely disappointed in the service department because I have issues nearly every-time I have to come in. I now have to schedule to get my brakes done along with other maintenance and will be trying out Coconut Point Ford which is much farther out of my way. People pay for a service and most trust that your business will take care of their vehicle without feeling the need to double-check the work that was done. Please look into your service department / quick-lane area performance because I can no longer trust your business and I can't be the only one.” More

I Just purchased my 2023 F-150 Lariat. Jon Paul Jackson (my salesman) had researched the vehicles I was interested in, before I arrived. After settling on my vehicle, Jon Paul & Jason (my Jon Paul Jackson (my salesman) had researched the vehicles I was interested in, before I arrived. After settling on my vehicle, Jon Paul & Jason (my finance mgr) could not have been more friendly & helpful. I’ve bought many vehicles from Tamiami throughout the years, and they always hit it out of the park. I will happily use them again in the future. A great Family owned business, that has serviced Naples for many decades. Ask for Jon Paul, for a great car buying experience!🤠 More

working with Jeff Bergt and Ruben made the process of buying a car, quick easy and most of all informative thank you Jeff and Ruben for all your help and your valued information buying a car, quick easy and most of all informative thank you Jeff and Ruben for all your help and your valued information More

Nicolas was great and really was inthusiastic about showing us a car that we would like. The whole experience was great and made for an extremely smooth experience. showing us a car that we would like. The whole experience was great and made for an extremely smooth experience. More

Exceptional service as always. The Service Advisor was very helpful and kept me informed of progress and issues. Definitely a great dealership for my needs. The Service Advisor was very helpful and kept me informed of progress and issues. Definitely a great dealership for my needs. More

You want me to pay for a repair that you did not submit to the insurance company when I came for the vehicle last Friday you told me that you would get the door switch and that I could come back and it wou to the insurance company when I came for the vehicle last Friday you told me that you would get the door switch and that I could come back and it would only take 5 minutes I have filed a complaint with Ford Motor Company very poor business on your part More

Sales rep Jeff Bergt was very helpful in following up make sure I was satisfied and had everything needed to get the most of my Maverick make sure I was satisfied and had everything needed to get the most of my Maverick More

very friendly and Everything perfect thanks Mr. Tino Molina everything very well explained gracias recomiendo Tino Molina everything very well explained gracias recomiendo More

I usually handle most of my vehicle maintenance myself, but due to having Ford points, I decided to take my new Ford Maverick to Tamiami Ford for my first year of oil changes. Unfortunately, my experience but due to having Ford points, I decided to take my new Ford Maverick to Tamiami Ford for my first year of oil changes. Unfortunately, my experience there was far from satisfactory, and I feel compelled to share my feedback in order to help others avoid using their services. First and foremost, the oil changes were an absolute ordeal. Despite having an appointment, I was forced to endure wait times exceeding two hours. On one occasion, I found myself waiting for a staggering three hours. The so-called "quick lane" at Tamiami Ford is anything but quick. This inefficiency was frustrating, to say the least. To make matters worse, during each oil change, I noticed that my fluids were not properly checked. I even left one appointment with an empty washer fluid reservoir, which is a basic oversight that should never happen. It's disheartening to see such a lack of attention to detail and negligence in their service. Furthermore, the service personnel repeatedly tried to upsell me on unnecessary services. Keep in mind, my truck was less than a year old, so there was absolutely no need for additional maintenance or costly add-ons. It felt like they were more interested in padding their own profits rather than providing genuine, customer-oriented service. One particular example of this was their attempt to sell me an overpriced additive for my fuel or gas, which they claimed would benefit my vehicle. In reality, this is something I could easily do myself at a fraction of the cost. Paying an extra $200 for such a service is simply unreasonable and unjustifiable. In regards to the tire incident, I was informed by the dealer that I needed to purchase a new $200 tire. They argued that the puncture was in an unrepairable area on the shoulder of the tire. Annoyed by the excessive waiting time, I reluctantly agreed to the purchase. However, after seeking advice from a friend who is a tire expert, I discovered that I had been taken advantage of. The puncture was actually in a repairable area, and a simple patch would have sufficed. It was a clear case of deception and an unnecessary expense on my part. Given my overall experience at Tamiami Ford, I have made the decision to no longer utilize their services. I strongly urge others to seek alternative dealerships, even if it means traveling a bit farther. It's essential to prioritize reliable and customer-oriented establishments that respect your time, offer fair prices, and provide honest assessments of your vehicle's needs. More

Our Salesman Jon Paul Jackson was excellent. He went above and beyond to make sure we were completely happy with our truck. He took the time to make sure we were comfortable and new how to work He went above and beyond to make sure we were completely happy with our truck. He took the time to make sure we were comfortable and new how to work everything in the truck More