Tamiami Ford Inc - Service Center

Since I became a new Ford Customer at the beginning of 2024, after acquiring my 2024 Ford Maverick, my local Ford dealer in Miami has always been my Service destination. Since my Maverick's acquisition 2024, after acquiring my 2024 Ford Maverick, my local Ford dealer in Miami has always been my Service destination. Since my Maverick's acquisition it's been suffering from battery/electrical hiccups (In 18 months I've gone through "3" 12 volt Batteries). Unfortunately, this latest one was hitting me on vacation on the Gulf Coast this weekend (6/28/25). Luckily I discovered I had a Ford Service Center not too far away, Tamiami Ford. I made it to the Dealer on Monday, arrived extra early before they opened, even before sunrise. I was prepared to spend hours, if not the whole day at the Service Dept, as I sometimes have had to do back home. Unbeknownst to me, I would realize and have a, "I don't think I'm in Kansas anymore" moment at Tamiami Ford. First, upon Service's opening (7:30am), I was greeted by Austin Brake. I was immediately seen, acknowledged and greeted. Upon explaining my ongoing battery problem with my vehicle and now while on vacation away from home. It was nice to know you are being heard and listened to. Austin let me know that I would need to leave the vehicle and he clearly explained why. He also let me know, they would arrange to get me back to my vacation home so I do not have to wait and they would deliver my vehicle to me once completed, and if it is necessary to keep the vehicle longer he would notify me by a specific time during the day. I thought I was having an out of body experience. I had not previously felt, as a customer, so well taken care of and valued. Like I stated, I was expecting to be sitting hours in the Service Dept, or all day really. Yet, from the time I entered through the Service doors, was greeted and spoke with Austin, to being taken to my vacation home, it was 45 minutes of my vacation time. To make my experience even more unbelievably jaw dropping, I received a call from Austin at 1:30pm, letting me know my vehicle was ready and assured me It was good and he was awaiting for it to be picked up and brought to me. I was truly beside myself. Although I felt I received good Service at my Dealership in Miami, this experience was something all together different, unexpected, and extremely special... but it did not end there. When my vehicle arrived, brought to me by Desiree, I took a look at the paperwork. The documentation was impressive. The battery indeed had to be replaced again (4th time) after all the checks and diagnostics were made... and then, on the worksheet were noted checks and rechecks, followed by software updates, more followup checks, and more software updates. I had NEVER, in all my trips/visits prior to my Service Dept seen such meticulous checks made to my vehicle, nor that many updates to multiple systems. Battery draws were discovered or how they referred to, as "parasitic draws".😱 Tamiami Ford, took no shortcuts. Tamiami Ford spared no expense for this customer. Tamiami Ford's Service Department has some amazing indivuals providing exceptional service to their customers, from their Service Adviser Austin, to the nameless Tech #0226 who worked on my vehicle, and Desiree who safely brought my car back to me, so I may enjoy the rest of my family's vacation. It is a comforting feeling to not only feel safe in your vehicle, but to have that peace that it's going to take you back home when that time comes. Thank you, Tamiami Ford Service Dept for such an amazing experience that otherwise tends to be a stressful one. Your name truly means a Great Deal!, and you have lived up to that name as far as I'm concerned. I would have gladly given you 10+ STARS 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 More

Paul Marrone and Javier Provided service today, 3/31/25. They were outstanding, friendly and professional. Would think twice about taking my Bronco back for serive in the future. They were outstanding, friendly and professional. Would think twice about taking my Bronco back for serive in the future. More

Was looking for a tailgate protector and parts associate Buddy Lader found what I needed Buddy Lader found what I needed More

Tamiami Ford does nothing but screw people. They over charge for service. My car was in repair with them for over a year for a part issue and now it's been over a month again and still not fix. They over charge for service. My car was in repair with them for over a year for a part issue and now it's been over a month again and still not fix. Then today they killed my battery and wants me to pay for a new one when the battery wad a new one. NEVER BRING YOUR CAR HERE... SCAMMERS. TRUMP SUPPORTERS... NOW I KNOW WHY THEY SUCK and never receive update calls or call backs More

Paul Marrone was incredible help today! I had lost something very valuable between my seat and the console. He suggested I bring the vehicle in and let him look at it. He was able to remov I had lost something very valuable between my seat and the console. He suggested I bring the vehicle in and let him look at it. He was able to remove the plastic cover on the part that was inaccessible and retrieve my deceased Mother's diamond earring. Years ago, I used to bring my deceased parents' Ford Edge, (which Dad purchased from you) in for service. Now that my husband and I have purchased a place in Naples, there is no question who will be getting our business! I am so grateful to Paul and the past great service. Keep up the excellent service! Appreciatively, Lisa Ellsworth More

11/23/24 - Today I took in my 2020 F-150 for an oil change and tire rotation where Christopher was my service writer. After dealing with this service center for over 3 years, Christopher has been the change and tire rotation where Christopher was my service writer. After dealing with this service center for over 3 years, Christopher has been the most honest, professional, personable, and trustworthy employee I have ever dealt with at this dealership. He was extremely honest with the services my vehicle required and did not try yo sell me on services I did not need. A complete change from my previous visit where I was told by the service writer that my vehicle was close to needing new tires and brakes when my tires had less than 20K miles on them and the brakes we recently changed. Due to the previous experience, I almost did not return but decided to give them another chance and they really surprised me today. I look forward to working with Christopher in the near future for the services I am needing to do soon. More

I have had the worst experience at this dealership. It has been a disaster since I took my Ford to change the battery. It all started there. They returned my car to me damaged. It started to flood and It has been a disaster since I took my Ford to change the battery. It all started there. They returned my car to me damaged. It started to flood and when I went to complain, they simply told me that they had not caused this and that it had nothing to do with it. After filing a complaint and proving that they were at fault, they assumed they would fix it and my car lasted more than 20 days in the shop. They never called me to tell me that the problem had already been solved. I had to go pick up my car. After going to get it, I found the front window of my car broken and they told me that it was not them that it was already like that, when I had proof that it was not like that. It has been more than 15 days and they still have not fixed my car. They are a disaster. I definitely do not recommend anyone to come to this place. I am so angry 🤬😡 More

The interior floor carpeting of my 2019 F150 was getting wet periodically from rainwater leakage. I took the vehicle to Tamiami Ford, where I purchased it, for leak detection and repair on April 2, 2024. Af wet periodically from rainwater leakage. I took the vehicle to Tamiami Ford, where I purchased it, for leak detection and repair on April 2, 2024. After a few days they called and said the sunroof was leaking and the solution required a full replacement. They told me my cost was $2,221.65 plus tax. I authorized the replacement. They did the work. I picked up the truck and paid them $2,354.95 on April 11, 2024. On August 4th, 2024, the truck flooded again from rainfall in the exact same spot. I have video documentation. I found the location of the leak and fixed it myself. I called the service manager, stated that they did not repair my vehicle, a mistake was made by not finding the actual leak source, sent him the video evidence and asked that upon their review we could discuss reparations. Their response was that they fixed the vehicle properly and that they were done discussing the issue. Subsequent discussions with the dealership VP have yielded no redress to date. Very disappointed with Tamiami Ford’s refusal to admit their mistake and in fairness and good practice refund the cost of the unnecessary work. More

We had the BEST experience with Austin Brake as our Service Advisor! He had fantastic customer service skills and kept us informed every step of the way! Thank you very much! Service Advisor! He had fantastic customer service skills and kept us informed every step of the way! Thank you very much! More

The whole service department outstanding job very happy The service the prices, and definitely the staff The service the prices, and definitely the staff More