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Tasca Audi Mohegan Lake

Mohegan Lake, NY

4.5
1,179 Reviews

1791 E Main St

Mohegan Lake, NY

10547

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1,179 Reviews of Tasca Audi Mohegan Lake

October 29, 2020

Jeff Sharif was very helpful and thorough throughout my car buying process. He followed-up and worked to accommodate my very inflexible schedule. He was able to find the perfect car for me at a price th More

by aservedio0132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sharif
October 27, 2020

This is the 2nd Audi I've purchased from this dealership in 7 years. Their customer service is always great. My Sales Advisor, Jeff Sharif, was wonderful to work with. He made the whole buying process simpl More

by LRaab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sharif
October 27, 2020

Great experience. The sales person found the perfect fit for our budget and family size. The closing was easy, quick and very organized. Thank you More

by pppwynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sharif
October 27, 2020

I have been a customer of this dealership for 40 plus years. We have bought at least 10 cars from them over the years, new cars and used cars. We have experienced excellent customer service and attention More

by Riccar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
October 23, 2020

I am treated like a total stranger there, even though I have gotten 4 new Audis there (3 year leases) over 13 years & brought cars in for service at least once a year throughout. I have never had the same More

by A4OwnerFor20PlusYears
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service appointment scheduler
Oct 26, 2020 -

Tasca Audi Mohegan Lake responded

Hello Mr. Berman, I'm sorry you recently had a negative experience with our service department. I have been the Audi General Sales Manager for 19 years and I do know who you are and both Mr. Rost and myself have always appreciated your business. I must however correct one of your statements. Most of my colleagues tenure in this store is measured in decades not years. Until recently we have had very little turnover which is reflected in all of the positive reviews posted on this as well as other sites. Having said that, please let me know if you would like to sit down with our Service Director and myself to discuss your unfortunate experience. Thank you for your time, Chuck Reichl

Nov 12, 2020 -

A4OwnerFor20PlusYears responded

The one word which best describes how I was treated by Mohegan Lake motor is BETRAYED. I trusted them. They violated my trust. I showed respect for them by returning for vehicles in the past. They just took me for granted & never cared a whit about me. Since my last review, it is clear that the reality is even worse than I described earlier. After 1 month of receiving no reply at all to my compliant, I was forced to publish a negative review. Only then did I finally receive a response- from Mr. Chuck Reichl, the Sales Manager. I suggested we meet in person & asked to have the meeting attended also by the Service Manager, Scott Bender. Mr. Bender's performance today displayed malice, negligence, arrogance, & ignorance. He was hostile, belligerent, & insulting. Nothing but pure contempt from him. He claimed that once he found out that I had scheduled my service at a different dealership, there was nothing more for us to discuss. He seemed oblivious to the fact that I had pointed out the inappropriate behavior of the person who had hung up the phone on me mid-sentence & refused to schedule me for an appointment when I called on Sept. 21. He pointedly refused to address my complaint & seemed proud to tell me that. He made it abundantly clear that in his opinion it is perfectly fine for anyone in his department to be as rude as they feel like being, & refuse to serve anyone they don't want to, for any reason. Thus, they have essentially told me that they do not want my business. This is a poor reflection on the dealership. If they are unwilling or unable to deal with a simple complaint of rudeness by a staff member, imagine how negligent they would be if you actually had a problem with your car. If you want to be treated with respect, don't go there. Update on Nov. 11, 2020 The words of Mr. Reichl are insincere words from a most insincere person. When he held a "meeting with the Service Director," the Service Director Scott Bender adamantly refused to discuss my complaint, but he did insult my intelligence. So their idea of "communication" is to refuse to talk about the problem they have caused me. Mr. Reichl could have insisted that Mr. Bender at least try to act interested, but he made no attempt to do so. Mr. Reichl is the biggest phony I have ever met. He will sweet talk you, but after they've got your money they refuse to respond to your emails or phone calls, showing that they have no regard for the customer at all. As I said previously, if you want to be treated with respect, then go somewhere else, ANYWHERE ELSE. If you enjoy being treated with contempt, then Mohegan Lake Motors is the place to go.

October 21, 2020

I went to another Audi dealership first in CT and the experience was not great. I connected with Jeff Sharif and he made everything very easy, and laid out all the terms in a clear way while being very c More

by jarrodr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Sharif
October 20, 2020

It is my pleasure to praise this dealership and in particular, my Sales advisor, Jeff Sharif. The sales experience was first rate in every regard. Mohegan Lake Audi is first class and Mr. Sharif, a cr More

by Lawrencesolomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Augusta, Alfonso Ruggiero, Chelsea Matos, Bill Vangor, Anthony Tezzi, Jeff Sharif
October 20, 2020

Jeff was great to work with. Very friendly and not pushy at all, super knowledgeable! He is straightforward and very helpful, responded quickly to any and all questions I had during the process. Made the More

by cherylr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sharif
October 14, 2020

jeff was very professional and helpful. he provided excellent services for his client. he answered my concerns and returned my calls immediately. i am very happy with the q5 i bought from Mohegan Lake More

by tc25000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sharif
October 06, 2020

I live in Long Island and got Q5 e from Mohegan Lake Audi. Jeff Shariff was excellent and knowledgeable. I highly recommend his service and this dealership. More

by nandikonda2001
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sharif
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