Tasca Buick GMC Clearwater

My husband purchased a truck from this dealership approximately 2 weeks ago. Salesman was friendly, however, misrepresented gas mileage per gallon at 15 city, 20 highway. This was also represented on approximately 2 weeks ago. Salesman was friendly, however, misrepresented gas mileage per gallon at 15 city, 20 highway. This was also represented on the advertisement online for the truck. After driving the truck for 2 weeks, gas mileage per gallon averaged 11 to at most 12 miles per gallon. I contacted the dealership via email to ascertain what my husband's options were as he was dissatisfied with the vehicle's gas mileage and my husband also called the dealership advising of the misrepresentation on the gas mileage and that he was dissatisfied and wanted to return the truck. They told my husband that he would receive a call back to discuss, but no one responded to either his phone call or my email. I went in to the dealership personally 5 days later as no one had contacted either one of us. Dominick knew about the email and telephone call, but was unable to provide a reason why he had not called to resolve the situation. They advised that they would not take the truck back, but could not provide a reason as to why. Iexplained that he had in the past 2 weeks added new tires and other accessories to the truck giving it more value than when he purchased it, however, they still would not consider taking it back. He provided no options and did not seem to care about the situation. I finally asked Dominick if he could let us know if they received a truck in that actually had good gas mileage and advised what type of vehicle that was so that we could then possibly trade the truck in which he advised they could do. After much thought, however, my husband and I do not want to do business with Dick Norris in the future as we feel they misrepresented their product to us lying in person and through advertisement to get the sale and then provided us with the worst customer service we have ever been provided. They have shown us that they do not care the least bit about their customers only about turning a profit. In our opinion, they are not a reputable car dealership and I would not recommend doing business with this dealership ever. This isn't the first time we have purchased a vehicle. We have lived in Pinellas County for over 20 years and have purchased numerous vehicles over the years. We have never had a bad experience with a car dealership up until this point having dealt with such dealerships as Crown, Maher Chevrolet, and Countryside Ford to name a few. All have been fair and honest. I guess in hindsight my husband should have been more cautious and done more research before purchasing this truck, however, based on past experiences, he trusted that the salesperson after listening to his needs was being truthful. He would have never purchased this truck had he been told the truth about the gas mileage. This was something he addressed with the salesman and was very clear about. A lesson learned for us. Buyer beware. More

Absolutely without a doubt the worst experience I have Absolutely without a doubt the worst experience I have ever encountered at a car dealership/service center. The work done was atrocious and the custo Absolutely without a doubt the worst experience I have ever encountered at a car dealership/service center. The work done was atrocious and the customer service was down right offensively rude. BUYER/CUSTOMER beware, this dealership will tell you anything in order to get paid, they will go as far as rigging a job they very well know they CAN NOT DO and when you come to pick your car up, they will make every excuse to justify their shoty work. In our case we dropped a pontiac in for repairs. They told us it would take 3 days. 2 weeks later we practically had to beg for a loaner car because the car wasn't done. 2 weeks after that we finally got a call that the car was done. When we went to pick up the car the work they had contracted out was in every way possible completely wrong! When we expressed our dissatisfaction, we were basically told, thats the best we can do here, if you don't like it that's your problem, now give us our keys to the loaner back , if you don't want your car walk home. More