Tasca Buick GMC Melbourne - Service Center

2013 Buick Verano Back in September of 2018 I brought my car to Smith. Now I have spent a lot of money at this dealership, tires, oil changes all sorts of stuff for my Back in September of 2018 I brought my car to Smith. Now I have spent a lot of money at this dealership, tires, oil changes all sorts of stuff for my car. I even got my ac fixed on my 2014 Buick Enclave. I own two Buick’s and been happy. Until I had a back up camera problem, boy did they screw this up big time. Made an appointment with Bill Rabola Sr. Great guy was always a big help. But I had two problems wrong with this car, a screen and a back up camera malfunction and a transmission leak (that was three quarts low) It took them three times to fix this problem but they finally put a screen in the car. The. Back up camera gave me problems next, which they new about. Brought it back ask them to fix the camera, he said sure thing Mr. Pierce. So what did he do he told my warrenty company I drove through a six foot puddle and thanks to him they voided my warrenty through max care. This would have flooded the whole car too. I just want to thank this dealership for screwing me so bad. Now I own a car with a crapped up back up camera. Then I reported them to the department of consumer and agriculture and they lied to them and turned it all on me. Thank you Mr. Smith, Bill Rabola Sr. And Big Mike for taking care of a long term customer who will never come back. Now you also lost the service of my Enclave too. At least the people of Mike Erdman Cadillac have been taking care of me. They don’t have a problem with max care, plus they fixed the rear main seal leak too. I asked you guys to look at that and never could find that problem either. I will never do business with you smith Kia or any other auto group you own. Thanks for helping me out! More

Tire rebate debacle Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service de Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion. More

Oil change was $35.00 which was for 5 quarts of oil (Dexos), then they came back to me and said my 2014 GMC sierra uses 8.5 quarts and the bill would be $120.00. I would have been happy to pay a reason (Dexos), then they came back to me and said my 2014 GMC sierra uses 8.5 quarts and the bill would be $120.00. I would have been happy to pay a reasonable cost for the extra 4 quarts. How do you add 4 quarts of oil and triple the bill. Very dishonest way of doing business. More

I took my diesel truck in for an unscheduled oil change. Since I didn't have an appointment, I expected to have to wait. Shawn told me that he would still be able to get my truck even though they were busy Since I didn't have an appointment, I expected to have to wait. Shawn told me that he would still be able to get my truck even though they were busy. Turns out, since my truck is diesel they are particular about who works on it and I had to wait longer than they thought I should have. I didn't complain. But, they didn't charge me for the visit because I waited so long. Wow, it was a long wait. But, a diesel oil changes cost over 70 dollars and their customer service department valued my time such that they ate the cost. Thank you Lane Buick GMC. I'll be backl. More