Tasca Chevrolet Wheeling - Service Center

CVCS494726 - 2003 Corvette replace oil pan gaskey Tony Lupo was courteous, knowledgeable, and helpful. Roberto did a very good job as always. Was deeply disappointed when picking up vehicle, cashier w Tony Lupo was courteous, knowledgeable, and helpful. Roberto did a very good job as always. Was deeply disappointed when picking up vehicle, cashier was excellent, went to wait for vehicle and after 10 minutes went back to cashier, and she again placed a radio call for my vehicle, as people behind me inline were able to receive their cars. After another 10 minutes, walked to the back lot & my vehicle was there, no one around, and I asked the young man in the wash rack for assistance, and within 5 minutes he was able to retrieve my key. After almost a 30 minute wait & upon examining the vehicle, I observed it had not been washed, and after spending in excess of $1000 I feel that this experience was terrible. I really do expect the quality customer service from Stasek that I have received in the past. Sincerely Bob Schaack More

Customer Service Staseks Customer service for repair, body shop, etc, has set high standards that i expect when I go there and have found it at other Chevy dealers shi Staseks Customer service for repair, body shop, etc, has set high standards that i expect when I go there and have found it at other Chevy dealers ship in other states. But for 20 years it has been consistant and you see how the try to improve and they do improve. More

Customer service manager gold standard. Tom Boyer, customer service manager is the gold standard. Keeps us informed, is helpful, educates, is always friendly. Facility clean and inviting. Wo Tom Boyer, customer service manager is the gold standard. Keeps us informed, is helpful, educates, is always friendly. Facility clean and inviting. Work done right. More

EXCELLENT My wife and I are new to the area and having bought the car at a dealer ship close to our Chicago home, we were treated as an old customer. Tom Boyer My wife and I are new to the area and having bought the car at a dealer ship close to our Chicago home, we were treated as an old customer. Tom Boyer was our tech advisor. Les and Doris Dickinson More

Shocked by lack of customer service Bill Stasek, you have lost a customer. I brought my 2005 Trailblazer in for service on a wheel backing plate and front headlamp. The car was run Bill Stasek, you have lost a customer. I brought my 2005 Trailblazer in for service on a wheel backing plate and front headlamp. The car was running fine when I left it with the service department and when I picked it up it was starting and running extremely rough and loud. Bill Stasek's service manager Dean was defensive saying it "wasn't their responsibility" and must have been bad timing. He wanted to charge me a diagnostic fee to look at the problem caused while my vehicle was in their care and would not work with me. I have been a happy Chevy owner and customer of Bill Stasek for years and was so completely shocked by their lack of customer service and defensive "it's not me" attitude that I will never return and take my business elsewhere. Business must be so good that customer service is not important at Bill Stasek and I will gladly pay a diagnostic and repair fee to someone who cares about their customers. More

Horrible service. I was told it would b an hour and half to get my oiled changes asked if I could come back came back and wastes another hour and a half. Then they want to charge 100 to change a tail light to get my oiled changes asked if I could come back came back and wastes another hour and a half. Then they want to charge 100 to change a tail light More

Tom Boyer is a great representative for Stasek Chevrolet. I was having a problem with my Equinox's Bluetooth system. I was unable to use the hands-free calling system. I had been in many times working with T I was having a problem with my Equinox's Bluetooth system. I was unable to use the hands-free calling system. I had been in many times working with Tom trying to solve the problem. Each time he would go forth with the next step in problem resolution. The final appointment resulted in the problem being solved. Tom had a technician work on the car both alone & with me for 2 hours to solve the problem. I left Stasek with my Bluetooth System fully operational. His patience, demeanor, & problem solving skills are an asset to Stasek Chevrolet. Stasek truly stands by their cars. They are a great dealership for purchasing & servicing cars. More

Stacy Hall was not my sales consultant when I purchased my new car. I was having problems syncing the phone to the car. Numerous attempts by others, both in service & sales, did not result in the problem b my new car. I was having problems syncing the phone to the car. Numerous attempts by others, both in service & sales, did not result in the problem being resolved. The service department asked Stacy Hall, a sales consultant, to help me with this problem. Stacey Hall resolved the problem very quickly. In addition, he gave me his business card for any future problems I might encounter. I went back to him again to try to resolve another problem the following day. He is an excellent representative for Stasek Chevrolet. He has great attributes of friendliness, patience, & exceptional knowledge. I would recommend Stacy Hall to anyone that is in the process of purchasing a car from Stasek Chevrolet as an outstanding sales consultant. In addition, Stasek Chevrolet is a car dealership that does try to please their customers & resolve problems related to their cars. More

I have experienced consistent honest behavior from both sales staff and service staff. Their service staff is very customer satisfaction oriented. I have now purchased 2 new cars from Stasek, and I feel sales staff and service staff. Their service staff is very customer satisfaction oriented. I have now purchased 2 new cars from Stasek, and I feel comfortable dealing with them again for future car purchases. More

Brian Enright has always gone out of his way to help me even taking time during his lunch hour. He has saved me time and money on the proper repairs and they were done right the first time. He has always even taking time during his lunch hour. He has saved me time and money on the proper repairs and they were done right the first time. He has always treated me as a person and not just a number. More