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Tasca Ford Berlin
Berlin, CT
1,565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,565 reviews
September 21, 2017
Great Couldn't of been an easier process...well done!. Service was a great experience looking forward to working with them again. Will be buying a truck s Couldn't of been an easier process...well done!. Service was a great experience looking forward to working with them again. Will be buying a truck soon from what I have been hearing the best truck team in New England!! More
by matt
Employees Worked With
Jennifer Quigley
September 17, 2017
Very poor customer service and lack of product knowledge I almost never do this but felt compelled to inform other consumers who are thinking about purchasing a vehicle from the Tasca Group (Berlin or Rhode I almost never do this but felt compelled to inform other consumers who are thinking about purchasing a vehicle from the Tasca Group (Berlin or Rhode Island). There was a couple of vehicles I was interested in but the prices were too high compared to other dealers. I decided to provide my email address and sign up for “eprice alerts”. First mistake. One vehicle sold and the one remains available in Berlin CT dealer. This dealer has taken the liberty via there internet consultants (Jennifer and Eileen) to email me daily and not one of the emails updated me with a new price. I have received over 15 emails between dealerships. I finally looked at the dealer’s website and window sticker and one vehicle has some of my desired options so I decide to reach out. Second mistake. It was confirmed via stock number the vehicle was still available. I made it perfectly clear I had a trade. I emailed detailed info, photos and links to websites to review my trade let me know. Purchasing new would be based on my trade value. I was informed Matt would be getting in touch with me asap. Four days later, the dealer internet consultant reached out again and wanted to know how my experience with Matt was and would I be making a new purchase. I sent a very blunt email advising Matt never got in touch with me, their dealership motto is a lie and I have reached out to other dealers whom have been very keen in a trade and purchase of a new vehicle. I received a written apology and was informed by the internet consultant the “Commercial Manager” (no name, phone number etc.) would take $2500.00 off $84,500 truck. No information or details on my trade in vehicle. What a slap in the face. This dealer has done nothing but waste my time. Other dealers have taken any where between 5 to 8 thousand dollars off their retail sticker prices to move their end of year products. You would also think when telling the said dealer, you are working with other dealers they would stop contact. Not this dealer group. I continue to receive emails from Jennifer with a CC to Shawn McLaughlin and Eileen. I will be unsubscribing from receiving information from this dealer. Serious buyers beware. More
by JR.Nicholson
Employees Worked With
Jennifer Stein, Eileen Aquailant, Shawn Mclaughlin, Matt Reimer
September 16, 2017
Manuel was a gem Buying a car is always a stressful and lengthy process. Manuel made sure to make this experience a positive and fun experience. He is very knowledgeab Buying a car is always a stressful and lengthy process. Manuel made sure to make this experience a positive and fun experience. He is very knowledgeable and helpful. More
by Stephmo1217
Employees Worked With
Manuel guerrero
September 16, 2017
Relaxed, honest and pleasant experience Manuel Guerrara was a friendly, helpful salesperson who went above and beyond in creating a great car buying experience. He was honest, fair and relax Manuel Guerrara was a friendly, helpful salesperson who went above and beyond in creating a great car buying experience. He was honest, fair and relaxed which made me want to do business with Tasca. I was there to service another vehicle, and due to the excellent treatment Mr. Guerrara provided, I ended up buying a used car. I plan to buy my next new vehicle at this same dealership because I was treated so well. More
by NELLA WHITMORE
Employees Worked With
Manuel Guerraro
September 16, 2017
Needed a vehicle in a pinch The day started one way and ended another. My beloved truck finally gave it's last ride and I was in need of a new vehicle. After searching online I f The day started one way and ended another. My beloved truck finally gave it's last ride and I was in need of a new vehicle. After searching online I found one car kept popping out. I was greeted by Eric Paul and he help me sort through all the paper work and get the new vehicle. Great visit and staff. More
by Js4629
Employees Worked With
Eric Paul Corteville
September 14, 2017
courteous and helpful I was undecided about what car I was going to buy until I drove the Taurus sho, but when I did drive it I wasn't sure if this was the one I was going I was undecided about what car I was going to buy until I drove the Taurus sho, but when I did drive it I wasn't sure if this was the one I was going to buy, I just knew I was buying one somewhere, even after driving multiple cadillacs. colin Frayne was more than helpful and helped me immensely. he was also very knowledgeable about the car. sincerely, scott gerlander More
by hanford24
Employees Worked With
Colin Frayne
September 14, 2017
Pleasant experience Twice we brought our vehicle for door latch recall/ modem refresh and blow motor replacement. Both times the work was done at the highest level, while Twice we brought our vehicle for door latch recall/ modem refresh and blow motor replacement. Both times the work was done at the highest level, while taking into consideration the customer's request such as leaving old parts for our inspections etc. Highly qualified mechanics with positive attitude from the service manager's team. We hope they will continue to provide great service. More
by Lily 55
Employees Worked With
Mechanical crew: Lukasz, Tony Miceli
September 13, 2017
Bought used dodge ram I walked in on a whim and was greeted by manuel guerrero who was very friendly and helpful all the way through the process i was in and out in a few h I walked in on a whim and was greeted by manuel guerrero who was very friendly and helpful all the way through the process i was in and out in a few hrs and in a nice used truck couldnt be happier with my experience with manny as well as the people in the finance office across the hall from him whos names i dont remember More
by Bill grem
Employees Worked With
Manuel guerrero
September 13, 2017
Used F250 I was in the market for a used F250. Tasca's web sight was a big help. It was up to date. when I had found the truck I liked. I noticed a problem I was in the market for a used F250. Tasca's web sight was a big help. It was up to date. when I had found the truck I liked. I noticed a problem with the exhaust system. They said, not a problem, they would fix it. Our sales man Adrian was very help full and helped when we became apprehensive about the manifold problem. He even showed us around the service department. I don't by cars to often, But next time I do, I'll be back. More
by Steven Johnson
Employees Worked With
Adrian Stelmaszek
September 10, 2017
screening process of potential purchase Manuel Guerrero/sales person was well knowledgeable of the overall information of the vehicle ,Ford Escape we were interested in. Ford s incentive pro Manuel Guerrero/sales person was well knowledgeable of the overall information of the vehicle ,Ford Escape we were interested in. Ford s incentive program is not customer friendly or clear until you start the paperwork regarding financing . Manny was extremely courteous and honest about the product he was selling for the Ford Company. Even though my sister did not purchase a vehicle through Tasca Ford, I would refer the dealership to family and friends as it was not a high pressure sales process and the potential purchasing process was pleasant. Very customer friendly. From a previous 1972 Ford Mustang owner , Amelia Haddam CT More
by Amelia Haddam
Employees Worked With
Manuel Guerrero
