Tasca Ford Berlin

Truck Service It was good to see your still servicing larger Ford Trucks after your move from Hartford. Great service.. Warranty was honored after previous issue s It was good to see your still servicing larger Ford Trucks after your move from Hartford. Great service.. Warranty was honored after previous issue still had to be resolved. More

Scheduled maintenance I was in and out of the dealership in a timely fashion. The employees were great and kept me apprised of the status of my service I was in and out of the dealership in a timely fashion. The employees were great and kept me apprised of the status of my service More

body shop great body shop and works. mike is a create body man he does great work and knows his job and does it well great body shop great body shop and works. mike is a create body man he does great work and knows his job and does it well great body shop More

Excellent experience It was a wonderful experience. Timely and professionally done. Jason explained what was done and what will be needed at the next service. It was ready It was a wonderful experience. Timely and professionally done. Jason explained what was done and what will be needed at the next service. It was ready when they said it would be done. More

Excellent service! As always, I received excellent service. The staff were professional and courteous. They were respectable of my time and provided wonderful feedback o As always, I received excellent service. The staff were professional and courteous. They were respectable of my time and provided wonderful feedback on the service provided. More

up and down The SALESMEN was five stars . I WAS PROMISED A SET OF MATS AND IT WAS A JERK AROUND CONTEST FINALY PARTS ORDED THEM BUT WHEN I CAME HOME THEY GAVE M The SALESMEN was five stars . I WAS PROMISED A SET OF MATS AND IT WAS A JERK AROUND CONTEST FINALY PARTS ORDED THEM BUT WHEN I CAME HOME THEY GAVE ME MATS FOR A 2015 F-150 AND I HAVE A 2010 SUPPER CAB AND THEY DONT FIT " AFTER SPENDDING THE MONEY ON THE VEACLE I EXPECTED BETTER SERVICE . I WORKED AT A FORD DEALERSHIP IN MERIDEN AND MY UNCLE WAS USED CAR AND BODYSHOP MANIGER AND ALWAYS TOUGHT ME THAT PRIDE IN YOUR WORKMENSHIP NO MATTER ON A USED CAR OR NEW IT SHOULD LOOK THE BEST IT CAN. I KNOW THEY ARE MOSTLEY NEW BUT THIS IS HOW THEY WILL LEAR TO DO BETTER. More

Very Helpful Staff Staff was helpful and persistent in our search for the vehicle we were looking for where other dealers failed or would not follow up with our inquirie Staff was helpful and persistent in our search for the vehicle we were looking for where other dealers failed or would not follow up with our inquiries. More

Outstanding Service 100% Satisfied good service excellent people on the desk . Fixed right the first time. Store looks great revamped would recommend the dealership to fr 100% Satisfied good service excellent people on the desk . Fixed right the first time. Store looks great revamped would recommend the dealership to friends and family More

Probably my last visit I've been using Morande/Tasca for years. The quality of service has definitely gone down. My wife and I have bought three cars from them and they ha I've been using Morande/Tasca for years. The quality of service has definitely gone down. My wife and I have bought three cars from them and they had been our primary service techs. After a string of mishaps (battery installed incorrectly, a/c disconnected, long waits despite appointments, a thrice botched gas tank recall, and unauthorized work that required the dealerships compensation), my wife has sworn off them but I decided to give them one more chance. I made a service appointment for 3 pm and was basically told (at 2:30) that they wouldn't have time to do the work I requested. Perhaps this is true, but why does the online system allow you to make that appointment then? I understood and was told that that they could at least do my oil change that day. Well, when I left the dealership my car was not touched. The next day, I called for a status update and had to call 4 times before someone in the service department actually picked up. Everyone there is very nice, but there seems to be some miscommunication or a disconnect somewhere. After that fourth call I turned to my wife and said, "I'm done, too." It's really too bad as they are extremely convenient and my wife and I are both lifelong Ford owners in a family of Ford owners and former employees. Monaco, here we come! More

Turn around time for service as promised. The service staff was professional and friendly. I asked for an estimate on time and it was almost exact (at 2hr 17min/the estimate was 2.5hr). The The service staff was professional and friendly. I asked for an estimate on time and it was almost exact (at 2hr 17min/the estimate was 2.5hr). The redecorated lounge is very comfy and easy to pass the the time in. I would prefer something other than coffee as a beverage, but admit I didn't ask if there were other options. My one concern was the lack of respect for the handicapped parking spot, though it is clearly marked for handicapped usage only. Service personnel used it just like the rest of the spaces, for parking vehicles whose service was pending or complete. Lastly, the first time I brought my Escape in for service, I was told all service visits include a car wash. This was the second time in a row my little SUV came home dirty. More