Tasca Ford Berlin

Great experience with Tasca When we arrived for our appointment, our salesman (Marin) was still tied up with other customers, so Edgar stepped in and took over seamlessly. He to When we arrived for our appointment, our salesman (Marin) was still tied up with other customers, so Edgar stepped in and took over seamlessly. He took us on the test drive and helped us build the Mustang Convertible that we wanted to order. When Marin finished with his customers, he took the time to take us to the back of the lot to see the color we were planning to pick on an Explorer so that we could be sure that we liked it. Great overall experience. More

Absolutely terrible waste of time I went to Tesca Ford in Berlin, CT to purchase or lease a new mustang yesterday, (Sunday, Mar. 13, 2016). I looked at a few outside before a saleswo I went to Tesca Ford in Berlin, CT to purchase or lease a new mustang yesterday, (Sunday, Mar. 13, 2016). I looked at a few outside before a saleswoman came out to ask if I have any questions. I told her I have had three mustangs and I'm considering buying or leasing the 2016 model, either the ecoboost or the GT. I asked to drive both cars to compare them and asked her if we could run numbers on leasing vs. buying. She told me they don't like to let people drive the Mustangs because buyers want low mileage cars, so unless I'm planning to buy a car she can't let me test drive it. I explained that the few on the lot weren't the exact options I am looking for and said "I can't agree to buy a car I've never driven." I still want to drive both cars. She suggested I order one with those options and wait 12-16 weeks. She brings me inside and I sit down at her desk when she goes to the sales manager and asks him if we can take the mustang for a drive. She came back and said "unfortunately there are only two of us [salespeople] here today so I can't let you drive the Mustangs. WHAT?! I was showing serious interest! I asked her if there is another local Ford dealership and she had no answer, at which point I said "way to lose a sale" and walked out, completely unsatisfied, offended, and angry. I went to the next closest ford dealership 20 minutes away and they treated me with respect, let me test drive, and earned my business. Tesca management and sales should be ashamed. I hope they don't treat all their customers this way. I will be spreading the word about how bad my experience was. Thanks for wasting my time. More

FANTISTIC SERVICE Jen Robey asked what was I looking for in a new car. We asked and answered many many questions. She looked on her computer to find what I wanted. I ch Jen Robey asked what was I looking for in a new car. We asked and answered many many questions. She looked on her computer to find what I wanted. I checked out two cars and did a test run on one of them. It was just what I needed and said that is the one. She then proceeded to explain all of the equipment on the dash board and repeated some of the items that I still had a questions about. It was a lot to remember. She said to call her any time to explain again if need be. She called me a couple days later to see if I liked my car. More

Excellent experience Jen took my initial inquiry phone call on a snowy morning. When I arrived at the dealership she had already personally cleaned off the Explorer that I Jen took my initial inquiry phone call on a snowy morning. When I arrived at the dealership she had already personally cleaned off the Explorer that I was interested in. After some discussion and looking at different options, I made a deal for that vehicle. Jen spent the time to explain all the details and services available at Tasca as well as completing the sale and delivering the car that day. More

Terrible experience Purchased new f550 dump truck last week, Matt R was my salesman and he literally did absolutely nothing throughout the entire sale. He had no informat Purchased new f550 dump truck last week, Matt R was my salesman and he literally did absolutely nothing throughout the entire sale. He had no information on the vihicle, told us NOTHING about it, everything we had to find on our own. Now we have a truck that costed $83,000 before taxes&fees that has 400 miles and brakes that squeak terribly and doesn't run right (intermittent stalling & knocking noise) come to find out they won't service any fords over f350's there...bottom line it was an awful experience and this salesman is to young and inexperienced to be working there, as was said by two other employees that know him. Won't ever go back More

AMAZING SERVICE!! Jon (service manager) made it his priority to fix the issues I had been encountering with my 07 Ford Mustang. He was very easy to talk to and did all Jon (service manager) made it his priority to fix the issues I had been encountering with my 07 Ford Mustang. He was very easy to talk to and did all he could to provide EXCELLENT service and 100% customer satisfaction. I'd recommend Tasca! More

New truck Purchase Great Experience....I wish the salesman spent a little more time explaining some of the options available and explained the items purchased a little m Great Experience....I wish the salesman spent a little more time explaining some of the options available and explained the items purchased a little more. More

Car service Thank you to Tasca for fitting me in for a service just a few hours before I left on a trip. They had me in and out quickly! Thank you to Tasca for fitting me in for a service just a few hours before I left on a trip. They had me in and out quickly! More

Hard to believe Saw a 2013 truck there late one afternoon , just what I was looking for . Went back the next morning , truck wasn't there. Went inside and was approa Saw a 2013 truck there late one afternoon , just what I was looking for . Went back the next morning , truck wasn't there. Went inside and was approached by Adsana Sayasith. I asked about the truck and he said he would check to see if it was sold. Turns out they used it to transport Computers to their Rhode Island location and it would be back in Berlin at 4:30 PM. I said OK And that I live 5 minutes away. . I gave him my contact info and he said he would call when the truck arrived and that he was There till 8:00 PM. At 7:00PM I still had not been called so I called his Cell Phone ( he have me his card with the # ) and I left a voice mail wondering what happened to the truck and to call me back. That evening and the this morning No Call back. So at 10:00 this morning I drove to Crowley Ford in Plainville and was greeted by A wonderful lady that introduced me to a great salesmen named Tony. I saw a similar 2013 truck so Tony brought Out the key and showed me.. The sales manager came out and was very pleasant along with Tony. Needless to say I wrote them a check and I Will be picking up my truck,tomorrow morning. That's the way You do business. I'm still waiting for a return call from Adsana at Tasca Ford More

Awesome total experience Jen was extremely helpful. The receptionist on duty even assisted in helping find my car as I waited. The financing team was very accommodating and co Jen was extremely helpful. The receptionist on duty even assisted in helping find my car as I waited. The financing team was very accommodating and considerate. More