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Tasca Ford Berlin

Berlin, CT

Overview
Reviews
4.3
1,565 Reviews
Call Dealership (860) 828-3546
View Awards

250 Webster Square Rd

Berlin, CT

06037

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Showing 1,565 reviews

January 07, 2023

Who is Shawn McLaughlin? My salesman was Matt Wish I did not have to pay 2500 dollars over MSRP More

by WILLIAM.CARLSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt, Shawn Mclaughlin
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Jan 09, 2023 -

Tasca Ford Berlin responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tom Moran General Manager tmoran@tasca.com

January 07, 2023

Pete from Service was great to work with. Took care of me. Got me in and installed bolts on protector panels and was done quickly. Appreciate everything he did for me More

by TOLAAMKI@snet.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in Service
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Jan 09, 2023 -

Tasca Ford Berlin responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Tasca Ford Berlin Team

January 07, 2023

Courteous and expedient. Overall experience was worth the appointment and recall issues were handled well. More

by MDB1072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Mclaughlin, Erik Stuttz, Sam Lee, Tom Moran
Report | Print
Jan 09, 2023 -

Tasca Ford Berlin responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tasca Ford Berlin Team

January 03, 2023

Each time we have had service done, the staff has been friendly and has gone out of the way to get the job done. More

by Gossamer59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Keith, Kelly, Ryan and Rob
Report | Print
Jan 04, 2023 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Tasca Ford Berlin Team

December 31, 2022

I brought my car in on a Tuesday at 8:00 am. I called at 3:00 pm and my car wouldn't be fixed for another day. Now, when I made the appointment, wouldn't you think they would have ordered the More

by CFRAN444
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lopez
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Jan 03, 2023 -

Tasca Ford Berlin responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tom Moran General Manager tmoran@tasca.com

Jan 03, 2023 -

CFRAN444 responded

I said what was wrong with the service in the above email so I am not sure what more you are looking for. My car should have been ready in the afternoon not the next day. I wondered if you fixed the paying customers first and the free ones last. Everything else was to my satisfaction. Thank you.

December 30, 2022

Had a warning light come on and stopped by to have it looked at. They were able to diagnose it and have it back to us the next day. Great service and friendly staff! More

by Gossamer59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Robbie from commercial truck department
Report | Print
Dec 30, 2022 -

Tasca Ford Berlin responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Tasca Ford Berlin Team

December 30, 2022

Eddie was great to work with. Took care of me and called me back promptly with a price for new tires More

by TOLAAMKI@snet.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Dec 30, 2022 -

Tasca Ford Berlin responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, The Tasca Ford Berlin Team

December 29, 2022

I showed them the problem on video and they said that it’s no problem. not acceptable by customer that shows proof and they didn’t check in my opinion!! More

by KAROLSOBIESKI
Recommend Dealer
No
Employees Worked With
Don’t remember
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Dec 30, 2022 -

Tasca Ford Berlin responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Tom Moran General Manager tmoran@tasca.com

December 29, 2022

Dropped off our vehicle for an oil change and recall. They were very accommodating and Keith went above and beyond making it a pleasurable experience! More

by Gossamer59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith, Kelly and Robbie in the service department
Report | Print
Dec 30, 2022 -

Tasca Ford Berlin responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Tasca Ford Berlin Team

December 27, 2022

I went to Tasca Ford Monday, November 21, 2022 looking for a Ford Maverick. There was one on the lot with 5000 miles on it. Colin expedited the sale, and I picked it up the next day. He was fabulous to More

by deborah.shapiro
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
Report | Print
Dec 28, 2022 -

Tasca Ford Berlin responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Tasca Ford Berlin Team

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