Tasca Ford Seekonk

Terrible Service Center I brought my car in for an oil change and was told that my coolant was off colored and needed to be flushed. I brought my car in two weeks later after I brought my car in for an oil change and was told that my coolant was off colored and needed to be flushed. I brought my car in two weeks later after I got paid to have the coolant flushed and the tires rotated. When I checked to see if the work had been done I noticed the coolant was still the same color, way below the min line, and that the tires had not been rotated. They had my car for four hours and did not do the work. I had to bring my car back in to prove that the work wasn't done. On top of that the mechanic cracked my coolant reservoir. { Ken maybe you should work a few weekends instead of hiring kids to do no work :) } I paid cash and had given coupons. I had to have another service Center look over my car and they verified that the fluid was old. The tires I know were not rotated because one of them was plugged and not moved. I got completely ripped off and I am still waiting for my money. Don't pay for service that isn't being done & Definitely don't waste your weekend with this place. More

Bait and Switch! Terrible Experience! I visited Tasca 3 times to test drive a Mazda 3. I told Rich, our salesperson, how much I was willing to spend during the test drive, and he said he I visited Tasca 3 times to test drive a Mazda 3. I told Rich, our salesperson, how much I was willing to spend during the test drive, and he said he could work with that. Then he made my wife and I sit at a table for an hour. Finally, he came back and asked, "How much more would you be willing to spend? How much would you be willing to pay on top of that? What if we financed a payment on top of that." I told him that I had a price, and that was it, so he told me he couldn't work with me. Then I came back to test drive another car. He didn't really have time for me, so he told me to drive it, and then come back another day to talk about price. When I came back, I wanted to purchase a Mazda 3s. They had one listed on their website for $24K. When I inquired about it, they told me that it was a 3i (different trim level, smaller engine). Also, the $24k price is only for people who qualify for all the incentives (military, current Mazda owner) and I wouldn't qualify for that price. He told me that he was willing to sell me a different car for $28K. I told him this seemed dishonest, so he got his manager (I'm not entirely sure whether it was a manager or just another salesman). His manager raised his voice to me. Actually yelled! He told me that Tasca is not responsible for the information on their website. They use a 3rd party service to post info on their website. He told me that I hadn't read the fine print carefully enough. He yelled, "Did you read the fine print on the website? No, you didn't! If you want this car, here's the price!" I walked out. I have never been so angry about an experience with a dealership. On the plus side, I'm glad this all happened, because I bought a beautiful VW GTI for $5k less than the Mazda would have cost. And the VW is a nicer car. And faster. More

Horrible car buying experience and aftermath. The story begins like most others looking to purchase a car. I came to their showroom to look at and test drive a car. The salesmen at this point wer The story begins like most others looking to purchase a car. I came to their showroom to look at and test drive a car. The salesmen at this point were prompt to help me out and obliged on a test drive. I then decided to purchase the car with my lease end trade-in. We worked out an arrangement and agreed on a price. That's when the fun started. The sales team (Eric and Vinny), started to try and change the deal, a slightly higher price, remove the remote start option. Having me sit for very long periods of time waiting. I finally did agree to a slightly higher price under the pressure, and then moved on. We worked out the paperwork, and Joseph Cabral was the finance officer who put the deal on paper and worked it out with me. He was the best person in the whole place, (which I have come to learn that he is no longer there, maybe he was too honest for them?). The deal was that I would put a down payment, trade-in my lease, (which had a buyout value), they factored the buyout into my new car price and loan, so that the lease buyout would be paid in full by Tasca. I bought the car and was told I could pick it up in 2 days with the remote start installed and ready to go. I showed up 2 days later, dropped off my lease, handed them the keys, they gave me my new car paperwork and only a single key! I asked where the other key was, and they said "we don't know", but didn't offer to get another key or anything. I said that was unacceptable, so they wrote me a "WE OWE YOU" order stating that they had to get me a key. I go to get in the car and inquire about the remote start, to which Vinny replies, "oh...I guess we didn't install it". So I said ok, install it and I will come pick up the car. 2 days later I get the car and drive it home. Two weeks go by and I finally get a spare key. Two more weeks go by and I have police officers show up at my house stating that I abandoned my lease on the Tasca parking lot? (I had to go to the dealer and remind them that they took the car on a lease trade-in). Two more weeks go by and I get a call from my leasing company stating that my buyout has not been paid and I owe them the money that Tasca already took from me to pay it off. I then contact Joe Cobral and he states along with James Teqgue (the manager), that it will be taken care of and it was an oversight. This cat and mouse game for getting the payment to my lease company went on for months. Each call and attempt to remedy this was irrelevant, and James Teague continually assured me that it was going to be paid. Finally I had to get an attorney. Under the threat of lawsuit I finally received my check. I had written letters to both Tasca Ford, and the CEO of Tasca about this event, and never even heard back from them with an apology from the company. All in all, it was a horrible experience and I highly recommend bringing your business elsewhere. More