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Tasca Volkswagen White Plains - Service Center

White Plains, NY

4.5
103 Reviews

103 Reviews of Tasca Volkswagen White Plains - Service Center

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November 25, 2022

I was towed to the dealer when my brakes malfunctioned. Flo was terrific - handled my concerns, followed up each of the next two days with a status update. Had the car waiting for me at the time promised, More

by judithalbert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Flo in Service
Nov 28, 2022 -

Tasca Volkswagen White Plains responded

We are delighted to receive this review! Our team strives to provide dependable and thorough service to all of our clients, so it is great to hear that Flo was helpful. She will appreciate your words! Thank you for working with us here at White Plains Volkswagen.

November 10, 2022

Florence was an excellent customer service rep - explained everything in east to understand detail and even arranged rides to and from my home while my car was being serviced! More

by SK88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florence
Nov 11, 2022 -

Tasca Volkswagen White Plains responded

We're overjoyed Florence demonstrated our commitment to thorough customer service! Thanks for supporting White Plains Volkswagen by sharing your positive experience. Please let us know if there's anything else we can do for you!

November 10, 2022

Flo was great at letting me know what’s going to be done and how much it will cost! It wasn’t a bad experience! More

by N14ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Flo.. service
Nov 11, 2022 -

Tasca Volkswagen White Plains responded

Thank you for the 5 stars! We are thrilled to hear that Flo was helpful and communicative. She will appreciate the shoutout!

November 05, 2022

White plains Volkswagen service center needs management. If you want your car repaired DO NOT GO THERE you will just waste your time and money . I tried 3 times I’m finish. Maybe because I don’t belong i More

by Andreii Moody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric from service
Nov 08, 2022 -

Tasca Volkswagen White Plains responded

Andreii, we're so sorry to see this feedback. We strive to provide communicative, top-notch customer service and we're disappointed that this wasn't reflected during your visits. Additionally, we'd like to apologize for not providing a more efficient service experience. If you're willing, we'd appreciate the opportunity to discuss this with you further and see if we can do anything to make things right. Please consider calling us at your earliest convenience. Thank you, Customer Care Team - (877)-811-9330

October 31, 2022

Fast service, competent staff, pleasant atmosphere. Clean, coffee, tea. Will recommend to everyone to move to VW. More

by mdpp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Nov 01, 2022 -

Tasca Volkswagen White Plains responded

5-star reviews always make our day! Thank you so much for supporting White Plains Volkswagen and please let us know if you need anything down the line!

October 26, 2022

All my experiences with VW Service have been amszing over the last 6 years. Florence was great, very friendly and kept me posted on things as I was waiting. Jason C always remembers me and greets me by name More

by nichelbing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Florence
Oct 26, 2022 -

Tasca Volkswagen White Plains responded

Thanks for your review! We're delighted Florence, Jason, and the rest of the service team have welcomed you with the courteous greetings you've come to expect at White Plains Volkswagen. We look forward to seeing you again next time!

October 07, 2022

Very Unpleasant attitude toward skin with color and very little knowledge in good customer service. More

by dennzt120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Oct 07, 2022 -

Tasca Volkswagen White Plains responded

We are extremely concerned to read this feedback. We can assure you that we do not accept any kind of discrimination at our business and we are truly sorry that we left the wrong impression. We would appreciate the chance to clear things up and give you the experience you deserve. Please consider reaching out if you are willing to discuss this together. Thank you, Customer Care Team - (877)-811-9330

October 04, 2022

Excellent service. . everything done in a timely manner ..service representative explained everything clearly.. he was a big help More

by rayburke5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Tasca Volkswagen White Plains responded

Thank you for sharing your White Plains Volkswagen experience! We're elated that our team provided communicative and prompt service. Drive safe and take care!

September 22, 2022

Best service ever! cooperative, say what they need to do and then do it. Kenny is 👍 More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Sep 22, 2022 -

Tasca Volkswagen White Plains responded

Thanks, George, for stopping in at White Plains Volkswagen and leaving us a five-star review! We'll be sure to pass it along to Kenny. Take care!

September 21, 2022

Flo is great and makes the process easy and straightforward. Communication is timely, informative and professional. More

by Js
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Flo - service
Sep 21, 2022 -

Tasca Volkswagen White Plains responded

Thanks for stopping in for service and leaving White Plains Volkswagen a five-star review! It's fantastic to hear that Flo made the process effortless from start to finish. Until next time!

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