Teague Chevrolet Toyota

My experience with the service department at Karl Malone Toyota has been extremely disappointing. I purchased my 2024 Toyota Grand Highlander brand new, and before reaching 36,000 miles, it required reca Toyota has been extremely disappointing. I purchased my 2024 Toyota Grand Highlander brand new, and before reaching 36,000 miles, it required recall/warranty work related to axle issues. While I understand recalls happen and parts delays can occur, the complete lack of communication throughout this process has been unacceptable. My vehicle has been in their service department multiple times and for multiple days at a time. Unfortunately, I was rarely given updates unless I called myself. There were no proactive calls regarding delays, parts availability, vehicle status, or even when the vehicle was ready to be picked up. Instead, I repeatedly heard: “I’m sorry.” “That’s not my fault.” “We can’t control it.” At some point, those responses stop feeling like customer service and start feeling like excuses. The mechanical issue itself is frustrating, but the communication and customer care are what made this experience so disappointing. In over 45 years of owning vehicles, this has honestly been the worst service department experience I have ever had. At this point, unless I absolutely have to return for Toyota recall or warranty work, I will choose to take my business elsewhere. I would gladly pay more for better communication, professionalism, and customer service. I hope management takes these concerns seriously because no customer who purchases a brand-new vehicle should have this type of experience. More

Most unprofessional Again i needed to have repairs done on my toyota tacoma, and again i dropped my vehicle off at the dealer, for those repairs. Every time i use this sh Again i needed to have repairs done on my toyota tacoma, and again i dropped my vehicle off at the dealer, for those repairs. Every time i use this shop, im never given a status of my vehicle, it takes them forever to do the work requested, ive never gotten my vehicle on the day it was dropped off. NEVER, they have kept my vehicle two days for a brake inspection. More

Kevin Kidwell best salesman ever!! I dreaded going in to buy a car, but Kevin Kidwell took such good care of me!! He listened to what I wanted and put me on the perfect car, I got a gre I dreaded going in to buy a car, but Kevin Kidwell took such good care of me!! He listened to what I wanted and put me on the perfect car, I got a great deal, and he made the buying process easy!! I would definitely go see him, if you need a vehicle and don't wanna put up with bologna 😋 More