Team Alice Chevrolet Buick GMC

You service department needs techs with more qualifications You service dept. is rude disrespectful and need more attention as for there attitude towards rhe customers. Yours techs there dont have enough qualif You service dept. is rude disrespectful and need more attention as for there attitude towards rhe customers. Yours techs there dont have enough qualifications and are messing around not taking there job seriously. And as for the service manager well he is professional about his job title either. There's to much joking around and not paying attention to the customers vehicles. I had to be calling onstar to get diagnostic reports because ther couldn't find anything wrong with my truck. I mean I got stranded when the truck just turned off and said engine power low then I get an email saying that engine needs immediate response attention. And they tell me there's nothing wrong with it. Really they need more qualified techs and customer service personnel that are more respectful and not raise their voice. Now all I have to say is I will not go to Alice Chevrolet again More

Justin was awesome I was very pleased with everyone that work there! I have recommended Justin to everyone that needs a new vehicle! Have a great day Justin! I was very pleased with everyone that work there! I have recommended Justin to everyone that needs a new vehicle! Have a great day Justin! More

Wonderful Ashley and Junior were wonderful to deal with. They worked until I was satisfied. The boards were installed promptly and look great. I would go back Ashley and Junior were wonderful to deal with. They worked until I was satisfied. The boards were installed promptly and look great. I would go back because of Ashley and Junior. More

Very happy Are sales guy did very good in helping us with all of are needs and requirements .Thank you ur help we are very satisfied with everything Are sales guy did very good in helping us with all of are needs and requirements .Thank you ur help we are very satisfied with everything More

car not starting. All the Service Dept.staff is ways very patient with me. They took care of the problem and my vehicle was out the same day. All the Service Dept.staff is ways very patient with me. They took care of the problem and my vehicle was out the same day. More

Perfect I appreciate the way Matthew and Shelby were determined to help me get a vehicle. They answered all my questions and were very helpful in getting me t I appreciate the way Matthew and Shelby were determined to help me get a vehicle. They answered all my questions and were very helpful in getting me the vehicle I wanted .Thank You More

Great service!!! I really had a great experience with all the people I talked to. Everyone was so helpful. Will be returning back!! Would recommend this dealership to I really had a great experience with all the people I talked to. Everyone was so helpful. Will be returning back!! Would recommend this dealership to everyone back home! More

Very curious . Have any questions I can always depend on Gerwin Shearin. And the staff at service. Great people working and helping people with their purchase of the Have any questions I can always depend on Gerwin Shearin. And the staff at service. Great people working and helping people with their purchase of their vehicles. More

Friendly Staff The check-in process was easy and did not have to wait. The staff was friendly. Oil change was done quickly. Good price. Would recommend. The check-in process was easy and did not have to wait. The staff was friendly. Oil change was done quickly. Good price. Would recommend. More

To the tech manager at the Buick dealership I spoke with today. I don’t care that you took zero responsibility for what happened to my car. I don’t care that you totally belittled me. What I DO care about i today. I don’t care that you took zero responsibility for what happened to my car. I don’t care that you totally belittled me. What I DO care about is that you LAUGHED in my child’s face when I asked you to apologize to him. You’ve only worked in your field for 5 years, you don’t know as much as you think you do. You certainly shouldn’t treat customers the way you treated me. I wasn’t in there to get money, as you assumed. I was in there because your techs assumed the problem was my breaks, it wasn’t & now I have to pay $1,000+ to fix the problem when they shouldn’t have ASSumed it was my breaks. Then the GM who said he wasn’t going to apologize because he didn’t speak to kids, he was speaking to me. My child was with me & heard everything you two said. He wouldn’t stop calling himself a joke. I hope you two are happy. I wouldn’t have cared if your techs would’ve found the problem, my car was out of warranty & I had to pay the $1,000+. I brought my car to two different dealerships telling them I heard a squeaking noise. Both dealerships told me they couldn’t find the noise, it was the breaks & that my car was fine. Clearly techs at both dealerships need training on not to assume squeaking noises are break related. If you go to see a doctor & you say your abdominal are doesn’t feel well, should he just assume it’s a stomachache? No. There should be tests done to narrow down to see where the real problem is. Yes, it could be something as simple as a stomachache or it could be something serious. I may not know much about cars but I have been a nurse for 10 years & I know you don’t just assume you know what it is. You need to run tests & that is what the Alice Buick dealership did not do & refuse to acknowledge. Not only that but their customer service from the tech manager & the GM is severely lacking. I know the customer is not always right but you do not berate, laugh at or insult the customer like my son & I were. That is no way to treat customers. I have only been treated this poorly once, by the Subaru dealership in Corpus Christi & they changed owners. So obviously there was a problem there. Clearly there is a problem at the Alice Buick dealership that needs to be addressed. The way I was treated was far from okay. I was not looking for money. For two dealerships to completely ignore a major problem with my car then treat me like they did is not okay in any form or fashion. More