Team Gillman Honda North

A Remarkable and Refreshing Experience In advance of my first visit to Honda of Spring, I already had decided to purchase a Pilot, and I brought along a short list of non-negotiable items. In advance of my first visit to Honda of Spring, I already had decided to purchase a Pilot, and I brought along a short list of non-negotiable items. Specifically, I insisted upon the colour (white), trailer hitch mount, cruise control, fog lamps, large wheels (18-inch), full-size spare, and Michelin tires (including a matching spare). I discovered that, with the sole exception of the spare, everything on my list was standard on the Pilot EX. And before price was discussed, two salesmen and two sales managers each in turn looked over the list, and each of them said "We can do that." Alloy wheels are standard on the EX, but the dealer told me that the full-size spare would be mounted on a steel wheel; I anticipated this, and it was agreeable to me. I was given a price for a 2014 Pilot EX, but none of the right colour happened to be in stock. A few days later, I drove out to formalize the order, so that the dealer could start searching for a white Pilot EX from another dealer. While a salesman was answering my questions concerning features of the Pilot, a manager drove up in a white 2015 Pilot, which he said had been unloaded just a few minutes before. He said that he could give me the 2015 for very little more than I had agreed to pay for the 2014. He came up with an attractive price, and I agreed to purchase the 2015. When I drove out a few days later to pick up my new Pilot, the dealer told me that a full-size spare was on order, but would not come in for a few more days yet. When I returned a few days later to pick up the full-size spare, I noticed as the mechanic was rolling out the mounted tire that the steel wheel was 17-inch, and that the tire mounted on the wheel was a Continental. Without hesitation, the dealer said that he would replace the Continental with a Michelin; but he told me that Honda does not make 18-inch steel wheels. Thus, even with a Michelin tire, the spare would differ in both size and tread from the other tires on the car. My specification that the spare be full-size and that the tire on the spare match the other tires on the car appears to be an unusual request. Of course, had I purchased the LX instead of the EX, there would be no mismatch, because 17-inch steel wheels are standard on the LX. I then asked whether the spare tire well could accommodate the standard EX tire mounted on an EX alloy wheel; the mechanic said that the standard EX wheel would fit into the well. Inasmuch as I had agreed on a steel wheel for the spare, I proposed to pay the difference in price between an 18-inch alloy wheel and the 17-inch steel wheel. While the parts department was checking price and availability of an 18-inch alloy wheel, a manager came over and told me that I was going to receive at no charge not only a matching Michelin tire, but also a matching 18-inch alloy wheel, thus making the spare an exact match for the other wheels and tires. I am reminded of the words of Psalm 15, in which divine blessing is pronounced upon the man who "swears to his own hurt, and changes not", which is to say, a man who honours his word even when doing so incurs unanticipated cost. The dealer pointed out that there is a minor downside to a full-size spare, namely, that the rotation scheme is complicated a bit: ideally, the spare should be included in the rotation, so that tread wear is kept about the same for all tires. This being my first experience with a front-wheel-drive vehicle, that factor did not occur to me; mismatch typically is of little consequence with conventional rear-wheel drive. With each of my several visits to Honda of Spring, I have left with the impression that I have been visiting a cordial family in its home. Each of the personnel I encountered has been courteous, and each was willing to get involved, working as part of a team, in order to answer a question or solve a problem. The team spirit is very evident, and is refreshing. The architecture of the facility deserves comment, for it contributes to a good experience for the customer. The layout of the complex is remarkable: the architect has managed to create a very comfortable environment, largely because there are no sharp lines of demarcation between parking lot, showroom, service waiting area, parts counter, and service shop. Instead of being confined to a tiny waiting room with an obnoxious, blaring television set, the customer is free to move back and forth between the various areas of the dealership. The facility is spacious, with high ceilings, good illumination, air-conditioning, and plenty of glass. The service area is clean, spacious, well-illuminated, and well-organized. Particularly nice is the service-writing area, which is a large covered portal with high ceiling, good illumination, and a number of wide lanes. In summary, everything -- facility, personnel, and policy -- combines to make a visit to Honda of Spring a good experience. More

Can't believe it!!! I recently bought my new Honda-CRV from Honda of Spring and it was amazing! I did all my research online because I hate the thought of car buying yet I recently bought my new Honda-CRV from Honda of Spring and it was amazing! I did all my research online because I hate the thought of car buying yet alone the act. I would rather sign a power of attorney and have someone do it for me. When I first met Mr. Byrd I was extremely apprehensive however I think he sensed it and he immediately put me at ease. He followed my lead, it wasn't as if he smelled blood and was out for the kill and for that I am extremely grateful. CUSTOMER SERVICE IS BACK!!! Semper Fi T. Glass More

Rating Neil Pratt and Lewis Byrd at Honda of Spring Because my wife and I had another very pleasant and successful visit to Honda of Spring to make another deal on a new Honda or to take up a refinancin Because my wife and I had another very pleasant and successful visit to Honda of Spring to make another deal on a new Honda or to take up a refinancing deal on our leased Honda CR V, we are proud to give Neil Pratt and Lewis Byrd the highest rating that this survey allows. It was extra pleasant for my wife and I because we are now coming out of a huge loss in our retirement money investments and if it wasn't for Neil and his advice to help us go in the right direction with our money we still have, we would not have been going to Honda of Spring this time to make a deal, we would have been going to turn in our CR V because we could no longer pay our lease note. As it turned out, Neil worked our a deal for us to lease a new Accord for 36 months and then be able to refinance it at the end of the 36 month period.and purchase it and continue to enjoy our new car. Lewis was just as large in our deal making today by his showing us several new Accords for us to choose from. After the deal was made, Lewis helped us swap things from our CR V to the new Honda Accord and then explain all the new equipment on our Accord. THANK YOU NEIL AND LEWIS FOR ALL YOUR HONESTY AND HARD WORK IN HELPING ME AND MY WIFE. That is why Honda of Spring is the best dealership we have ever tried to do business with. Keep up the good work and I will see Ya'll when I have my first oil change at that great service department. Bill and Jeanie Landes More

Wow, you have to buy from here. So easy, nice, competent. My wife and I have been on the hunt for cars for her and I for about 2 months. We visited 4 dealerships and it was very painful, However We came to Ho My wife and I have been on the hunt for cars for her and I for about 2 months. We visited 4 dealerships and it was very painful, However We came to Honda of Spring and walked into a unique place to be. Comfortable, Friendly, no pressure. Then we bought 2 cars, WOW! Tu Doan, was a great rep for Honda of Spring and for the manufacture. The Finance manager, Neil Pratt, was so polished and presented a great deal with all my costs up front and gave us options both that would benefit him and me. The price was very completive and the car was awesome. In fact, even with some credit challenges and my upside down financial situation on my trade in, our payment was very good and within our budget. I then turned loose my wife on Neil, she is my Negotiator. After dealing with a big ford dealer (Planet Ford) , a big Chevrolet dealer ( Mac Haik) and being jerked around by there all too familiar sales tactics, bait and switch, selling by the payment etc, she worked a deal with Neil and Honda of Spring that was fair for us and them. She is a tiger when negotiating but Neil put her at ease. My wife got a great deal for a 2014 Honda Accord Ex. She was almost in tears it made her so happy. Score for me, now my secondary plan, find one for me. After driving a mustang and getting sticker shock, Neil said to go pick one out! So I bought a 2014 Civic, souped up and sport edition off the showroom floor. I drove it and could not stop smiling both at my cunningness and the sheer fun of driving this car! Normally after buying a car I need a 4 year rest before im would submit myself to more punishment, However I was floored at the ease of buying there. I Im 50 now and we all know buying a car is like going to have a tooth pulled! However Neil and Tu made it so easy to by a car and make it comfortable. Honda sales reps don't work on commission, which makes a big difference in the selling and buying atmosphere. I will buy more cars from Honda of spring, and all my service will go there. In fact I need another car for my daughter, I only wish she could pay for it! I drove the cars all weekend, and I felt like I was driving on a cloud, both on the road and because of the excellent experience we had at Honda of Spring. Please buy from them as you will not be disappointed. More

Wonderful Experience buying a Honda Pilot It was a wonderful experience - really the best car buying experience we have ever had. Mr. Lewis Byrd made sure we were comfortable, our children wer It was a wonderful experience - really the best car buying experience we have ever had. Mr. Lewis Byrd made sure we were comfortable, our children were comfortable and he listened to everything we wanted - Got us the exact car we wanted. He goes above and beyond in his customer service. Great experience closing out the deal and paperwork with Mr. Irshad Hussain - He respected our time and went through paperwork in a timely yet thorough manner. Very appreciated! More

AMAZING!!!!! My family and I could not have been happier with this dealership. Everyone we came in contact with could not have been nicer or more helpful in anyway My family and I could not have been happier with this dealership. Everyone we came in contact with could not have been nicer or more helpful in anyway. Sean Johnson was amazing. He helped us from start to finish. My husband and I test drove 3 different cars (one car we test drove twice). The whole time he was patient and was happy to answer any and all questions we had. The finance guy, Neil Pratt was fantastic. Explained everything quickly but also made sure any and every question we had was answered. Everyone made sure we got what we needed but also what we wanted in the price range we had. If anyone I know needs to buy a vehicle I would not think twice or take long to answer. Honda of Spring will be that first answer I would give. More

Review Friendly and best service! Really take care of their customers! I will recommend friends and family to this dealership. This is one of the reasons why Friendly and best service! Really take care of their customers! I will recommend friends and family to this dealership. This is one of the reasons why I continue to buy Hondas because of the way, Honda treats it's customers with their vehicle needs! More

Mr. Zia Kiani was so helpful and professional I felt incredibly comfortable and confident purchasing my vehicle from Mr. Zia Kiani. He was personable and was able to put me at ease with my purcha I felt incredibly comfortable and confident purchasing my vehicle from Mr. Zia Kiani. He was personable and was able to put me at ease with my purchase. He was knowledgeable and was genuinely interested in accommodating our needs. He even followed up with a courtesy call. I would highly recommend Mr. Zia Kiani for your next pre-owned purchase. More

AWESOME CUSTOMER SERVICE!!!!!! Paul Mays and Neil Pratt helped me purchase a car that I needed due to my other vehicle being totaled in an accident. From the time my mother and I stepped on the lot, they h helped me purchase a car that I needed due to my other vehicle being totaled in an accident. From the time my mother and I stepped on the lot, they helped us in any way shape and form that they could. They both were very hospitable and made the purchasing experience very delightful. I would easily recommend anyone to the them to purchase a vehicle. More

Mr. Zia Kiani is a knowledgeable professional whom will go above and beyond to assist a customer with the purchase of vehicle. I asked many questions and he was able to respond and find me the information go above and beyond to assist a customer with the purchase of vehicle. I asked many questions and he was able to respond and find me the information I needed to make an educated decision on the purchased on my pre-owned vehicle. His customer service did not stop after he completed the sale; he gave me a follow up courtesy call to inform me that I could contact him at any time with questions or concerns and to come by Honda of Spring if anything cropped up. I had a low tire pressure concern I called Mr. Kiani and he responded promptly to resolve my issue. I am extremely pleased with my purchase and the continued customer excellence provided to me by Mr. Kiani and his team at the Honda Dealership. I would strongly recommend Mr. Kiani to anyone needing to purchase a vehicle. -M. Ubberud- More