Team Gillman Honda North

Richard Sapp is, in my opinion, the quintessential sales rep and I would recommend him to anyone who is considering purchasing a vehicle. My recent experience (in July) turned out to be both enjoyable and v rep and I would recommend him to anyone who is considering purchasing a vehicle. My recent experience (in July) turned out to be both enjoyable and virtually hassle-free - and I owe this to Richard. 2 days later I drove away VERY happy & satisfied with a new CR-V. Richard is a "real guy". He is friendly, warm, engaging and extremely knowledgeable about not only the Honda brand & inventory, but other makes as well. I set out looking to buy a USED vehicle, and was not particularly interested in Honda. My girlfriend accompanied me during my car hunting journey, and we visited a few dealerships in the north Houston area, with Honda of Spring being the third or fourth visit. Richard Sapp was our first contact, on the Pre-Owned lot, and that was it. After that we never even considered another brand or dealer! Richard was not at all pushy or aggressive, asked us a few questions, then said he would be available if we needed any help. This alone was a huge departure in the car buying experience. As a result, we were able to relax, take our time looking at the inventory & then get Richard's assistance when we were ready. We drove one used CR-V, and after some discussion about pricing, financing and models, we decided to stroll over to the new lot. We found a new model (2013) which exactly fit my needs, but decided to sleep on it. Richard was very accomodating, and did not even try to pin us down for contact information nor a conditional committment. Again, because of his approach & consideration, we went back to Honda of Spring the next day, and from that point Richard guided us through the purchase process with tremendous care, thoughtfulness and professionalism. Because Richard is primarily on the Pre-owned side, he offered to introduce me to a sales rep on the New lot who could take over the process - but I insisted that I only wanted Richard to take care of me. I even was willing to wait for Richard to help his other customers on the Pre-owned side. Once it was time to sit down and discuss price, Richard had his hands full dealing with both me and my girlfriend (she's an accountant)! We were very specific in our budget and needs, and we kept Richard running & on his toes. Despite all that, he never stopped smiling, understood our conditions and he enthusiastically (and respectfully) went the distance with us. This includes spending the time with us after the purchase (it was getting late) going through the various options, accesspories and bells & whistles. In short, once I found a new vehicle which I liked, my entire decision to purchase from Honda of Spring was because of Richard Sapp. Thank you Honda of Spring, and especially, thank you Richard Sapp! More

Overall, my experience was great. Mr. Byrd was helpful and patient. Neil was patient as well and explained each step of the signing process. We own nothing but Honda's at our house. and patient. Neil was patient as well and explained each step of the signing process. We own nothing but Honda's at our house. More

This is the seventh Honda we have purchased. This was by far the easiest buying experience we have ever had. We worked with Lewis Byrd. He listened to what we were looking for in a new vehicle, and showed u far the easiest buying experience we have ever had. We worked with Lewis Byrd. He listened to what we were looking for in a new vehicle, and showed us a couple of different models. He knows his product very well, and answered all of our questions. He and Jason Jackson gave us a price without any haggling that was very fair. We set up an appointment the next day to complete the deal and worked with Neil Pratt. Neil explained all the paper work in great detail. There was no pressure to purchase extended warranties or other add on items. We were in and out of Neil's office within an hour. If you want a new Honda this is the place to go. More

I had a great buying experience at Honda of spring. Lewis Byrd is a great salesman with great knowledge about the new Honda accords. I would recommend him to anyone buying a new Honda, great person great sal Byrd is a great salesman with great knowledge about the new Honda accords. I would recommend him to anyone buying a new Honda, great person great salesman. Neil Pratt in finance, did an awesome job, explaining everything in great detail all the way through the process. Great guy!! More

Richard was the best, most helpful, friendly car salesperson I have ever dealt with! I will recommend him highly to all my friends & family! THANK YOU Richard for making a time consuming stressful s salesperson I have ever dealt with! I will recommend him highly to all my friends & family! THANK YOU Richard for making a time consuming stressful situation into a HAPPY unstressful purchase! I really appreciate all your help! You truely go the extra mile to help your customers! More

Friendly, easy and honest customer service. The process was faster than any other car buying experience that I have had. Large variety of vehicles. Large variety of models. was faster than any other car buying experience that I have had. Large variety of vehicles. Large variety of models. More

Richard is a great salesman,friendly,detailed,professional,and very courteous. He made the whole sales process extremely easy,He is a great guy to do business with! salesman,friendly,detailed,professional,and very courteous. He made the whole sales process extremely easy,He is a great guy to do business with! More

Lewis Byrd is a excellent salesman. He knows his product well. Jason Jackson and Neil Pratt make the car buying process much easier. And when something goes wrong, they make sure to make it right! well. Jason Jackson and Neil Pratt make the car buying process much easier. And when something goes wrong, they make sure to make it right! More

Lewis was honest, fast, considerate, and he listened to our needs. He did everything he could to get us what we needed and wanted, and then we were able to drive away with the VEHICLES we wanted at a pric our needs. He did everything he could to get us what we needed and wanted, and then we were able to drive away with the VEHICLES we wanted at a price that fit into our budget. He is very knowledgeable, friendly, and good at what he does. There was never any pushy or uncomfortable feelings; no beating around the bush or playing games. He thinks win/win for both parties. If you want a good car buying experience, Lewis is your man! More

Richard Sapp took my daughter Kelly on a test drive of a used Honda CR-V the dealership offered for sale. When that was done, he drove her to a sister dealership, Spring Branch Honda, to test drive another used Honda CR-V the dealership offered for sale. When that was done, he drove her to a sister dealership, Spring Branch Honda, to test drive another used CR-V there. My daughter choose the Spring Branch CR-V and Richard was just as gracious to her as if she'd bought the CR-V at his dealership. Richard also arranged for my $500 deposit on his CR-V to be refundable and arranged for it to be refunded a day later. Richard Sapp is a credit to the automotive industry and represented Honda of Spring superbly in his dealings with me, which had to be conducted largely by phone since I live in Colorado… Robert Speake, Arvada, CO More