Team Gillman Honda North

I am submitting this formal complaint concerning deceptive and misleading sales practices encountered at Team Honda North, in connection with the potential purchase of a 2015 Honda Odyssey 5dr Touri deceptive and misleading sales practices encountered at Team Honda North, in connection with the potential purchase of a 2015 Honda Odyssey 5dr Touring (Stock N257325A, Mileage 93,755, Price: $15,541). On November 4, 2025, I traveled approximately one hour to your dealership to test drive the above vehicle after viewing it online. During my visit, I was informed that several issues identified during inspection would be repaired prior to sale. However, I was later told that only “safety issues” would be addressed, and that the dealership would not correct other problems because the vehicle was listed at a “lower internet price.” Despite that limitation, I remained interested in the vehicle and asked specific questions regarding any available warranty and a short-term return policy. I was told that the dealership offered neither. Based on this information, I chose not to purchase the vehicle that day. After returning home, I reviewed your dealership’s website and discovered the following statement under your “Happy Driving Guarantee”: “Take advantage of our Happy Driving Guarantee. Just bring it back in the purchase condition within five days and 500 miles and we’ll refund your money, no questions asked. Ask your salesperson for all the details.” This guarantee was never disclosed during my visit, even though I specifically asked about a return option. This omission and contradictory statement represent a failure to disclose a material fact and constitute false, misleading, or deceptive trade practices under Texas Business & Commerce Code §17.46(b) of the Deceptive Trade Practices–Consumer Protection Act (DTPA). More

We have a wonderful experience with you, thank you for everything end we hope to be in business. everything end we hope to be in business. More

I was quoted calling in to Caleb $159. 99 to do a regular diagnosis test to see what is wrong with the car it would not go past 3 rpm or past 0-5 miles per hour did not stall or anything. 99 to do a regular diagnosis test to see what is wrong with the car it would not go past 3 rpm or past 0-5 miles per hour did not stall or anything. Dropped car thru tripple AAA called to see what was up and the price changed to up to $229 to do a total diagnosis test to see what is totally wrong with the car. By then I was okay fine if the price goes towards repairs that would be okay. Needless to say next day told it is not true it is $159 per diagnosis test and no total diagnosis test exists. You do one for problem you brought it in for then it is that price if you need to do one for your transmission then it is another 159 so three 159 I said to myselft this is turning shady but my car is up there. 159 times 3 = 477 Next day told that it was only the batter and that is why it was not going past 3rpm or 5 miles per hour that they were going to do a 23 check point and give me a price on it but my main reason was going to be a $225 batter that comes with an 8 year warranty. I waited and I get am estimate of over $7,000.00 I even save the proof of how much and at the end of the video their tech states oh by the way the check engine light might come back because of a Mass Air Flow Sensor wich is brand new. Less than a week and the car now won't go past 5 mile per hour again I did a complete 180 and nothing is fixed just a new battery for $225.00 More

Mr. Alan Scott is extremely helpful and knowledgeable about everything and he deserves a raise . about everything and he deserves a raise . More

Professional. .great service..commitment...a place that actually cares about the customer .I recommend team gillman Honda to anyone .great service..commitment...a place that actually cares about the customer .I recommend team gillman Honda to anyone More

Tessa is a SUPER, SUPER EXCELLENT Rep. She laid out the Red Carpet for me👏🏾👏🏾👏🏾 She laid out the Red Carpet for me👏🏾👏🏾👏🏾 More

Everything was perfect and the service as well. They took less time than I expected They took less time than I expected More

We have had such a good experience with Eric Le at Team Gillman Honda North. He is courteous, professional and knowledgeable. We know our vehicle is taken of with him. Gillman Honda North. He is courteous, professional and knowledgeable. We know our vehicle is taken of with him. More

I asked for a Certified Pre-Owned vehicle and was shown one “going through inspection.” I signed the contract Saturday and was told it would be ready by 4pm — but every day the pickup was delayed with excu one “going through inspection.” I signed the contract Saturday and was told it would be ready by 4pm — but every day the pickup was delayed with excuses. When I finally got it Tuesday, I discovered a cracked windshield and other poor repairs, even though no one told me it hadn’t passed CPO inspection. The salesperson couldn’t answer questions. Very deceptive, unprofessional, and a complete waste of my time and money. First and last time buying from Team Gillman Honda North. More