Team Gillman Honda North

DENISE was very KIND and PROFESSIONAL - I presented my situation to her (just had my old van totalled) and presented our offer over the phone - she worked it out an called me back within 15 minutes - we c situation to her (just had my old van totalled) and presented our offer over the phone - she worked it out an called me back within 15 minutes - we came to an agreement. She understood that I lived 2 hours away so had the offer confirmed via text, had the car on hold and waiting for me upon my arrival on the following day. Quick test drive and paperwork process. STRONGLY RECOMMENDED her. During the test drive and the drive home, the van was blowing air but not as cold as another Odyssey I test drove at another dealer a few days prior. I thought it was the setting so did not pay attention, However, when I started to use the van few days later, the van AC really showed issues - I called service and somehow (?) was routed to Sales Manager LUIS PASTOR. He mentioned to me that I would be allowed to swap the van- I mentioned to both Denise and Luis that we will not be paying any additional money for this swap because it was a manufacturer defect. I texted to confirm an even exchange, and Denise even called me to say that I could swap the same trim, but if I wanted another trim I had to pay extra, which I fully understood. They located a van with SAME trim/option (not the exterior color of my choice, but I was okay) from Russell Smith. However, after driving 2 hours, SHAWN JONES and LUIS PASTOR presented me with an invoice of over $4K, stating they could not honor the original price. I was upset to say the very least but politely declined. LUIS PASTOR then walked me into Service department and asked me to leave my van there to be diagnosed and repaired. I mentioned that I lived 2 hours away. LUIS PASTOR mentioned that he would deliver my van after the repair, which I asked him to confirm in text/writing but he REFUSED TO . I did not feel good in my gut so decided not to leave the vehicle there. I then texted LUIS PASTOR that I was being deceived because he did not disclose to me the amount ahead of time despite he knew that I had to drive 4 hours back and forth total and that I had to take a work day off (I have clearly explained to Denise and LUIS PASTOR). He promised to call me back with details to send me a $300 gas/gift card to make up for this inconvenience. I reminded him several times and never received a call/text back. Despite my DISAPPOINTMENT with LUIS PASTOR, I have to acknowledge Ethan's (service department) excellent encounter with me. He was compassionate about my situation, and despite the fact that I did not leave the van for diagnosis/ repair, he spent 30+ minutes to visit with my van AC and taught me how to (hopefully) use it - he even recorded the dripping water underneath the van to explain to me. It was during the bait and switch invoice with LUIS PASTOR, I learned that (1) Dealer’s Inventory Tax , (2) Documentary Fee, and (3) "other fees" were not legally required but were imposed on my original transaction! ($335 total) Also, as I am going over the instruction manual today, I also discovered that the van did NOT go through delivery inspection - the certificate was NOT signed off by technician, quality control, dealership and customer (me). This explains why we were sold a van with a non-cooling AC and water dripping (as a faucet) underneath. More

Well organized, clean friendly good services and very helpful with problems solving easy to make an appointment helpful with problems solving easy to make an appointment More

Team Gillman took care of my vehicle needs. They made sure that they got to the root problem of my vehicle malfunctioning. They also insured that’s was not stranded and provided me transport They made sure that they got to the root problem of my vehicle malfunctioning. They also insured that’s was not stranded and provided me transportation to get home even though it was late in the evening. Always receive great service when I go there . More

Great customer service! Comfortable waiting area. Love that you can see what is done and needed for your car. Comfortable waiting area. Love that you can see what is done and needed for your car. More

The service was speedy and the waiting room was clean and neat, The service was effective and the price was quoted accurately. Our family has had all our service done at Team Gillman Honda North for over t neat, The service was effective and the price was quoted accurately. Our family has had all our service done at Team Gillman Honda North for over twenty years, and they have always exceeded expectations. More

Always a great experience! My service advisor, Ethan, was very helpful. Definitely will recommend to family and friends. My service advisor, Ethan, was very helpful. Definitely will recommend to family and friends. More

Very good service! Ethan was the best. Took very good care of my Honda Thank you! Ethan was the best. Took very good care of my Honda Thank you! More

Last Friday I took my 2024 Honda Accord in to get some routine maintenance done and while there a 2025 Accord caught my eye, so I came back Tuesday and got it! This is my 4th purchase with Gillman Honda N routine maintenance done and while there a 2025 Accord caught my eye, so I came back Tuesday and got it! This is my 4th purchase with Gillman Honda North and I’m pretty sure it won’t be my last lol! Thank you to Luis Garcia & Antelmo Nunez, who both assisted with this purchase! More

Great experience! Everybody was professional and the process was easy! I was given what I asked for my trade in and got a great deal on my new vehicle. Will definitely Everybody was professional and the process was easy! I was given what I asked for my trade in and got a great deal on my new vehicle. Will definitely recommend this dealership to friends and family. More

I felt that the dealership in my sales person were very polite and courteous and did what they could to help me. Wait time that sucks. polite and courteous and did what they could to help me. Wait time that sucks. More