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Team Toyota of Glen Mills - Service Center

Glen Mills, PA

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500 Reviews

500 Reviews of Team Toyota of Glen Mills - Service Center

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October 08, 2018

All good until this happened. I was pleased with the service performed and also accepted the offer of a free car wash. After paying the invoice and approaching the pick up point, I More

by HDKLAUS22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hihn
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi HDKLAUS22, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

October 07, 2018

quick friendly service great quick service. very good at explaining what needs done and why or if something is close to needing fixed they will let you know when you should More

by CHIHN49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hihn, Kelsey Lane
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi CHIHN49, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

October 05, 2018

Good working All staff were helpful, friendly, treated me fairly, tried to save me money and I felt this is an exceptional facility as a result of this. More

by Ceilja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry in service
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi Ceilja, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

October 04, 2018

Always good service! They stay on top of things and usually complete my servicing in a timely manner. I’ve taken my car no where else for service. More

by DEBJMURPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Lane
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi DEBJMURPH, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

October 04, 2018

Excellent staff and service I have been a customer since 2007 Happy here!! Everyone is fair and professional Chris Hihn is an excellent Service Rep at this location thanks More

by DELOVEBIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hihn is the best, Jack Leddy, Kelsey Lane, Joe Krupiak, Nick Zadorzany
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi DELOVEBIRD, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your continued business. Kind Regards, Dorene Customer Relations Manager

October 04, 2018

Super service my car was fixed in the time they said it would take. Communication throughout process was a surprise. Every person I spoke with was pleasant and ac More

by Quikdraw68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Goffney, Dan Rivera, Kelsey Lane, Joe Krupiak, Nick Zadorzany
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi Quikdraw68, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

October 04, 2018

No appointment? No problem! My truck battery life was at the end. I called Mike Stover and he said to bring it in. The truck died in the intake lane. Without an appointment Kurt More

by JBERRYSCHROEDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stover, Kurt Smolick and Chris in service
October 03, 2018

Absolutely excellent Great place to get service done! The employees are knowledgeable. I know when I come to you're dealership I know I'll be taken care of More

by Rubadubmk7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgyn Eakins
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi Rubadubmk7, Thank you so much for leaving our dealership a review! We're excited to hear that you had a great experience with us. We take great pride in our facilities and employees, but even more pride in creating a satisfied customer like yourself. Thank you again for your review, and more importantly, for your business. Kind Regards, Dorene Customer Relations Manager

September 29, 2018

Sensor issue and lack of customer service Sensor malfunction on less than 8k mileage vehicle. Was told the part was not in stock and they couldn’t get it for another week. I was in from out of More

by Won’t be back
Customer Service
Recommend Dealer
No
Employees Worked With
Cannot remember name of Service Manager
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi there, 

Thank you for taking time out of your day to leave our dealership a review. It appears we came up short of your expectations, and to be quite frank, our own expectations for our customers. We take great pride in making sure our customers are treated honestly and fairly. As a consumer, we understand you have many options of going to any number of dealerships and the fact that you chose us means a great deal to our Team. Customer satisfaction is our number one priority and an unhappy customer is something I would like to address, personally. Please contact me at the number below if you'd like to discuss your experience further. Thank you again for your review. Best Regards, Dorene (610)558-6800 x333

September 29, 2018

Frustrated with service. I needed to bring my car in twice for the same problem and I still think there is something wrong. Still not sure why the issue wasn’t fixed the firs More

by CBRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dacia, Jill and Morgan in service center
Oct 19, 2018 -

Team Toyota of Glen Mills responded

Hi CBRN, 

Thank you for taking time out of your day to leave our dealership a review. It appears we came up short of your expectations, and to be quite frank, our own expectations for our customers. We take great pride in making sure our customers are treated honestly and fairly. As a consumer, we understand you have many options of going to any number of dealerships and the fact that you chose us means a great deal to our Team. Customer satisfaction is our number one priority and an unhappy customer is something I would like to address, personally. Please contact me at the number below if you'd like to discuss your experience further. Thank you again for your review. Best Regards, Dorene (610)558-6800 x333

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