Team Toyota of Langhorne

Over priced and unprofessional I have used team Toyota for almost 2 years now. First couple of times there no problem, but the last 2 major problems. First they take forever to get I have used team Toyota for almost 2 years now. First couple of times there no problem, but the last 2 major problems. First they take forever to get basic work done. Then I go to get my car inspected, and I need new brakes, tires, and rotors. Well that was going to be over $1000, and as a single mom I just don't have that kind of money. Explained this, and asked for my car back. Well was given an attitude, because I didn't want them doing the work. I got the work done today, by the guy that did all my work on my cars until I got this one, and it was $415. Big difference. More

team toyota nice friendly people , no pressure to buy , price determined. I went on the internet , looked at cars , submitted my request and 1 day later bought th nice friendly people , no pressure to buy , price determined. I went on the internet , looked at cars , submitted my request and 1 day later bought the car . Easy process , get best price instantly and team toyota is really friendly and knowlegeable . More

Dishonest Service and Management Ignores Customers Concerns I purchased a new 2015 Tundra, so far so good. I took it in for service after a small fender bender. The service manager lied to me about approving re I purchased a new 2015 Tundra, so far so good. I took it in for service after a small fender bender. The service manager lied to me about approving rental car coverage online with my insurance company and charged me $500 for a rental. This was after being told told I would be provided with a loaner, and then being told that they have no loaners but there would be no charge for the rental. To add insult to injury, team Toyota then billed my insurance company for the $500 rental charge in order to be paid twice! I have been in contact with the director of service (Mike Eveland) and have been less than impressed with his handling. He has on numerous occasions told me he will look into the situation and get back to me... He then does not respond. I would not recommend using this dealership for any reason, while the service dept employees are curtious and polite, the management behind them have a very unprofessional and "we can get away with whatever we want" attitude and appear disconnected with the importance of providing even adequate customer service. Save yourself a headache and buy from elsewhere! More

GREAT Experience buying my TWO Cars with Rich Rodgers @ Team I am a repeat customer (2012 Rav4 & 2016 Corolla) at TEAM TOYOTA. I had a WONDERFUL time dealing with Rich Rodgers & everyone else at Team Toyota. I a I am a repeat customer (2012 Rav4 & 2016 Corolla) at TEAM TOYOTA. I had a WONDERFUL time dealing with Rich Rodgers & everyone else at Team Toyota. I am a careful shopper and always try to do my homework before I make a purchase. I have realized (during both of my purchases) that Team Toyota of Langhorne's prices are very competitive compared to Tri-State & Boston Area etc. and there are NO HIDDEN FEES. I just LOVED dealing with Rich Rodgers @ Team Toyota. Very honest person, never pushes you and always works with you in your best interest. He keeps following up with you post-purchase to answer any questions/concerns you might have. A BIG thanks to Rich & Team Toyota. - Pankaj & Fnu More

Extraordinary It was an extraordinary experience for me as I felt being heard and understood. Everyone, starting with Sam Albert were personsl, kind and very help It was an extraordinary experience for me as I felt being heard and understood. Everyone, starting with Sam Albert were personsl, kind and very helpful. Thanks to you all Team Toyota. More

Great Experience buying my Car with Mike Kogan Mike Kogan really helped me to buy my car, giving great advice and showing great care. He provided a lot of information and helped me pick good covera Mike Kogan really helped me to buy my car, giving great advice and showing great care. He provided a lot of information and helped me pick good coverage out of all of the options. I recommend him to anyone who wants to make the right choice when buying a car. You will be in good hands! I can confidently say I have a good friend helping me out at Toyota. Thanks Mike !!! More

Disorganized, rude, dishonest service department I have been servicing my leased Toyota Camry 2013 for last 2 years at Team Toyota and for the most part did not have a good experience. One of the t I have been servicing my leased Toyota Camry 2013 for last 2 years at Team Toyota and for the most part did not have a good experience. One of the tires was slowly losing air, they looked at it and told me that it needed to be replaced as the side wall was damaged which was not true. My mechanic took out the nail from the middle of thread and fixed it. Shame on you Team Toyota. Two more times they "forgot" to take my car to the shop and left it sitting for an hour in the valet area. Until I noticed it and point it out. A simple scheduled oil change/wheel rotation took 2.5 hours. I would avoid this place as there are plenty of other Toyota dealerships in the area. More

They even called to wish me happy birthday... What a difference. After having to return a vehicle back to a dealership for NUMEROUS reasons, feeling completely dismissed and taken advantage of, I What a difference. After having to return a vehicle back to a dealership for NUMEROUS reasons, feeling completely dismissed and taken advantage of, I found these guys. Carlos specifically. Everything up front, comfortable atmosphere, no air of swindling, and thorough review of EVERYTHING for my CERTIFIED TOY RAV4 6CYL. Thanks again guys. I have already been talking about you..... I am a female musician, NOT in the auto industry, NO FAMILY in the auto industry, no affiliations, not even third party. I found this deal on EBAY and KELLY Blue Book searching for a RAV with particular specs. Got VERY lucky! And no, I am not affiliated with either of those either. More

PRICE MANIPULATION After insisting on $15K, instead of $14K for a spotless 2013 Honda CR-V LX AWD trade-in, and having a price 'promise' from EDMUNDS.com, the dealership After insisting on $15K, instead of $14K for a spotless 2013 Honda CR-V LX AWD trade-in, and having a price 'promise' from EDMUNDS.com, the dealership salesman jacked up the price on the Trailer 'Hitch & Harness' and 'Running-Boards' I wanted by $1,000. Instead of charging me the correct price for these two options,$1,600, I was charged $2,600 (to my surprise). Then when I went to get the keys to my new car after signing the contract, I was told that I would not be getting a 'VALET KEY' (standard on every other new car I ever purchased) but was told I could come back and get one for $200 !!! ("GEE, CAN I ???".). I was furious at this point (had I been told, prior to signing the contract, that I would have to buy a 'Valet Key' I would not have purchased the car! It was that much of a deal breaker). I did not disclose my furious state of mind to anyone as I still had to have the 'Hitch/Harness' and 'Running Boards' installed later in the week. I purchased the XLE AWD model as I could not be seen driving a car w/hub caps. The 17" alloy wheels w/Michelin 'Latitudes' are nothing special but if stolen are quite pricey to replace, at $800-$1,000/per = /wheels/tires/valves/disposal fees/hi-speed balancing & tax....and to my further disgust when asked why the wheels had no locks, I was informed I could purchase them for an additional $100 !!!! I later bought them for $42+tax at the dealerships own service location down the block from the showroom. I really felt that by plunking down $30K(after Bank loan interest of 3.31%) that a set of wheel locks and a valet key should come 'standard equipment' on the car. After taking over 12 hours to get the deal done,(during which time the salesman disappeared for hours at a time, had someone drive my trade-in without telling me ! and even once asked to be excused to tell the 'internet team' to not waste their time responding to my e-mail, I almost walked out when he said that!OMG !). So, when the time came to mount the license plate, I declined the dealership license plate holder and used the custom one on the Honda CR-V I traded in. Shortly after the purchase the dealership sticker was removed (by the dealers own service dept.,LOL !) from the vehicle as well (a simple procedure). Advertising this dealership will not be happening, unless they want to pay me about $1800. Shortly after the purchase I found out that Toyota was offering 0% interest on 60 month sales,during the month of January, I was not even offered it.Fast forward to September 2015, I am told that instead of getting a one year state inspection sticker and emissions sticker, I only got 10 month sticker's, AGAIN, not being told this prior to sale. The vehicle did not even get inspected and stickered the day I bought it, and I only find out 7- 1/2 months later !!!! Quite disappointing and while it will only set me back about $20-$30 it is still something I was not told, just like the valet key (which was unbelievable !) and wheel locks (standard on all other makes these days, when buying alloy wheels) which were, when combined and if purchased at time of sale, an extra $325 !!!! Dealers like this I do not need and will not be purchasing my next car from them. As bad as the other dealers in the area are (Faulkner/Piazza/Peruzzi), Team Toyota will not be selling me another vehicle.There was also a rebate that was supposed to be added in to the deal of $750 and that is another story altogether. After staying at the sales-room for twelve hours in order to get a deal done before the huge snowstorm that was coming ( I wanted to get a coat of wax on the car before it snowed......and I did !),after not getting a good deal on this car, it was one maddening surprise after another immediately AFTER I signed the contract.The free trial with Sirius XM was another story too. More

My third car purchase at Team Toyota This is my third Toyota that I have purchased with Rich Magaziner. He is a profession and very knowledgeable. Rich was very patience with me. He work This is my third Toyota that I have purchased with Rich Magaziner. He is a profession and very knowledgeable. Rich was very patience with me. He worked with me to meet my financial goals and still provide me service with a smile. I appreciated that Rich had the car waiting for me when I arrived. We took a test drive. worked the numbers and closed the deal with in 3 and half hours I was driving off away from Team Toyota with a smile on my face. Thanks to Rich and Matt Heise for all your help. More