
Team Toyota of Langhorne
Langhorne, PA
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417 Reviews of Team Toyota of Langhorne
The whole car buying experience for me was a nightmare thanks to Team Toyota of Langhorne. Stan Esposito was my salesman, and after my time there, the term "never trust a car salesman" never rang more tru thanks to Team Toyota of Langhorne. Stan Esposito was my salesman, and after my time there, the term "never trust a car salesman" never rang more true. After spending time with him, and talking to him 3 more times that day; he tells me to come and look at this car with my brother, since they only thing I was hung up on was the color (ash brown). I get there about 20 mins after talking to him (and saying yes, we are on our way!), the car is being sold to someone else....why didn't you tell me that during the 1, 2, or 3 conversations i had with you within 2 hours of looking at the car? Why didn't you tell me that BEFORE I got in my car and drove down there? Why would you not treat me with the same respect I showed you? I wasn't there to waste anyone time, my plan was to buy a car that day and be upfront and honest, which I was. Don't be fooled that they care about what your looking for, they don't; and after being told by their MANAGER that at the end of the day, it's all about business (guess customer service takes a back seat at this location) I guess it was blessing that I didn't buy a car from there. good luck to anyone that steps foot in that dealership. More
Our 2007 Corolla trade was listed in blackbook as 5,380 and edmunds as 6,076. They gave us only 3,500 for it and we questioned it , Mr. Gould stated that the car was in far worse condition than those price and edmunds as 6,076. They gave us only 3,500 for it and we questioned it , Mr. Gould stated that the car was in far worse condition than those prices. We believed him and made the deal. The car was listed on their internet site 3 days later for 7,946! I guess the condition was not that bad. When we contacted him a week later he said he would get back to us and never did. This was our sixth purchase at the dealer...but never again. I even talked my parents out of considering them for their next vehicle. More
When going in to lease my first car, I found AJ to be friendly, informative, and attentitive. He made the process very easy, answering all of my questions, and helping me secure the best rate for my vehi friendly, informative, and attentitive. He made the process very easy, answering all of my questions, and helping me secure the best rate for my vehicle. I found the dealersip itself to be clean and comortable. I felt as though everyone at Toyota was professional and the process was extremely efficient. Overall I would definietly reccomend AJ and Team Toyota to my friends and family for any furture car purchases. More
Over the past years I have become a loyal customer of Team Toyota in Langhorne (PA), having purchased multiple vehicles there. My loyalty arises from the remarkable excellence not only of the sales staff Team Toyota in Langhorne (PA), having purchased multiple vehicles there. My loyalty arises from the remarkable excellence not only of the sales staff but also of the other departments within that Team Toyota dealership. In particular, the Parts Department deserves special appreciation for its outstanding attentiveness and service in what seems always to be a very busy and active department. The dedication of its staff and the agreeable and friendly atmosphere which exists there is nothing short of amazing. In this era of major retailers' short staffing with inexperienced customer service agents, the Team Toyota Parts Department is definitely an exception to this rule. More
On August 26, 2013, at Team Toyota/Langhorne PA, during my end lease return of a 2010 Toyota Rav/4, the dealership staff exemplified an effectual and streamlined process. This lease return occurred as p my end lease return of a 2010 Toyota Rav/4, the dealership staff exemplified an effectual and streamlined process. This lease return occurred as promised a few weeks prior during my purchase of a 2012 Toyota Certified Used Camry. The Camry was purchased as the replacement vehicle for the Rav/4. And even though the purchase of the Camry and yesterday's lease return were not simultaneous, I still experienced the highest level of professionalism and courtesy by Team Toyota Sales Consultant Victor Pides. During this lease return at Team Toyota, again effected by Mr. Pides, he and the noted staff at Team Toyota maintained the same standard of professionalism displayed during the earlier purchase of the Camry. Team Toyota's standard level of professionalism is of the highest order. A particular note regarding the above is that this transaction on August 26, 2013, did not involve a monetary settlement. When any retailer maintains their standard of consumer courtesy and professionalism without a monetary profit, as in this case at Team Toyota; the excellence of a retailer's dedication to a consumer's full satisfaction is defined. I would like to thank Toyota Sales Consultant Victor Pides and Sales Manager Barry Zebrick. Bob Mac More
We were undecided which model we wanted. Tom was very informative and patient as we looked at the different models. Once we figured out we wanted a Highlander he helped up get a great price. informative and patient as we looked at the different models. Once we figured out we wanted a Highlander he helped up get a great price. More
I never have anything nice to say about car dealers. I I never have anything nice to say about car dealers. I came to Team Toyota having had unsatisfactory experiences at two Toyota Dealers in NJ. I was I never have anything nice to say about car dealers. I came to Team Toyota having had unsatisfactory experiences at two Toyota Dealers in NJ. I was met at the door by Stan Esposito, who made it clear from the outset that his objective was to make sure I had a satisfactory experience. And it wasn't easy. I knew exactly what I wanted, but it would take some work to get me there. Stan helped me find the right vehicle (I test drove five cars) and then he brought in managers Barry and Lou and Billy and they moved mountains to get me the car I loved for a price I could afford and worked with me on my trade in. Any criticisms? Sure. Their main phone system doesn't work well, and sends you into a cycle where you can't reach anyone or it goes to a fax machine. And they did sell me a protection package at the end of the deal that I am not so sure I needed. But overall, they were simply excellent. Professional, kind, hardworking, customer service oriented. And they have free ice cream. I cant believe I am saying so much nice stuff about a car dealer. But in my book, Team Toyota deserves it. They rock. More
An excellent dealership, car and all around experience. Salesman Rich Rodgers was so helpful, friendly, and insightful. He gave us all the options on the car and helped us along. He was friendly and pleasa Salesman Rich Rodgers was so helpful, friendly, and insightful. He gave us all the options on the car and helped us along. He was friendly and pleasant to work with. Best of all, we got an excellent deal on the 2013 Camry. Once we took posession of the car, he guided us all around and gave us a mix CD - a nice touch. More
My wife visited the dealership earlier in the day and she called me up and told me that we ad to come back later, which we did. Over the years we have purchased 5 Chrysler mini-vans, but when we saw the Sien called me up and told me that we ad to come back later, which we did. Over the years we have purchased 5 Chrysler mini-vans, but when we saw the Sienna we were completely impressed with the looks, options and the price. In addition to the Consumers Digest ratings, I have been researching prices on-line recently so I hope that you don't come after me for "stealing" the Sienna. Your salesman, Rick Magaziner, was absolutely the greatest as far as having complete knowledge of the vehicles that he sells and his personal dealings with us. Since this is our first Toyota, I am confident that we will be very happy with our purchase and hope that "Road Runner Rick" is still on your staff when we come back in the future. More
First of all I'd just like to say how wonderful Jim was, it was very hot out and I was on a mission to find my new car. We must have test drove 6 cars all the while Jim was polite and kept a smile whil was, it was very hot out and I was on a mission to find my new car. We must have test drove 6 cars all the while Jim was polite and kept a smile while running around to find keys, move cars and make sure we were comfortable. Never pushing us to pick something or trying to sell us on one vehicle. We took our time and it was worth it.I have purchased cars here before and after this experience I will be back! I'm absolutely thrilled with my new car!!! More