Team Toyota of Langhorne

GREAT DEAL AND SUPER TO WORK WITH I hate shopping for a car due to the fear of getting a bad deal. Well my experience working with the used department at Team Toyota of Langhorne has I hate shopping for a car due to the fear of getting a bad deal. Well my experience working with the used department at Team Toyota of Langhorne has restored my faith that there are some good people left in the car business. I worked directly with Rick Magaziner in sales and he did not pressure me or treat me like anotrher number. He made me feel like I was the only client he had and even after driving the car off the lot, he continued to follow up with me to make sure all was good. He also made sure that my experience inthe finance department was as good as the sales experience. He guided me to which warranties would make the most sense for my needs of the vehicle. I also wanted to say that not only do I think I paid a fair price,m but the val;ue that they put on my trade was also fair. Thank you Team Toyota for employing quality professional people. More

Unprofessional Would not help a handicap driver get a car.every dealership I went offered this to me.refused to help with my hand controls and salesman and maneuver Would not help a handicap driver get a car.every dealership I went offered this to me.refused to help with my hand controls and salesman and maneuver gave no incenative to buy car More

Bad Service Department The service department does not stand behind their work. 2016 Toyota Camry with 20k miles was driven into water. An insurance claim was made and the The service department does not stand behind their work. 2016 Toyota Camry with 20k miles was driven into water. An insurance claim was made and the dealership said it needed a new short block. The work was done and within 600 miles the upper engine was making noise. Metal shavings were founding the oil. Team Toyota does not want to take responsibility for an engine with 20k miles on it going bad within 600 miles of them working not it. Either they made error in replacing parts or failed to correctly diagnose the problem. The reason the get to stars is because they were professional and polite while denying any responsibility. More

Deceitful sales people They will say anything to get you in the door. The "used car salesman" reputation applies to new car sales man as well. Also made several paperwork They will say anything to get you in the door. The "used car salesman" reputation applies to new car sales man as well. Also made several paperwork errors, almost gave me the wrong car. Said my wife "looked like a secretary" and asked if she could type the application on his paperwork. Couldn't remember my name very pushy to get me in the door. I DO NOT recommend them. More

Very bad service department Example: I brought my 7 year old, 60,000 mile Toyota Prius in for service, they said my rear brakes were going to seize up and needed to be replaced. Example: I brought my 7 year old, 60,000 mile Toyota Prius in for service, they said my rear brakes were going to seize up and needed to be replaced. There were no symptoms I could discern. Over $800 and 13 months later, my left rear brake did seize up. I brought it in and they said my brake parts were after market and they fail more often. I had not been given a choice of Toyota or after market parts so I was not happy. During the test drive they said the right one was also seizing and that should be replaced. What's the chance that both left and right parts would fail at the same time when they were only 13 months old? This time the bill was $1200. I complained to the manager and he said he would get me a break and would call me. After a week, I called and he said I would hear from him. Now, 4 months later, I have not heard from him. This is just one example. I am suspicious of their diagnoses and I have no faith in the work they do. Or is it that Toyota Prius cars aren't reliable. I should add that I don't do any hard driving nor do I drive on bad roads. More

Rude rude rude..Mcginley Had numbers over the internet...was told they can do better and get closer to my number if i came in...over an hour ride.was told to meet with manager Had numbers over the internet...was told they can do better and get closer to my number if i came in...over an hour ride.was told to meet with manager Rob Mcginley.when i got there he was to busy kicked back in his chair giggling with a co worker.sent me with an older salesman ..nice guy but was very very slow and only had a few months expierience.ive bought 9 vehicles from this dealership and was always satisfied.i guess thats why all the other guys i dealt with in the past left..after 2 hours of paperwork that was all supposed to have been done before i got there the price changed only $3 a month .and thats only because i got a better intrest rate.so they promised me something if i drove an hour and gave me nothing.Rob mcginley never even wanted to see me the entire time i was there.i would definately no reccommend this place ...stay away More

Salesman Matt MacDonsld We were very grateful for Matt he went way and beyond to helped us to find the right car we could afford. We just love our new car and I’ve would giv We were very grateful for Matt he went way and beyond to helped us to find the right car we could afford. We just love our new car and I’ve would give Matt the highest rating he definitely deserves it! Thanks again, Bob & Eileen More

RAV4 2019 Dan Formagiu was super customer service oriented, very knowledgeable and had a good positive attitude. Dan sold me on all the safety features he expla Dan Formagiu was super customer service oriented, very knowledgeable and had a good positive attitude. Dan sold me on all the safety features he explained . More

Outstanding service for an unusual problem Got a certified pre-owned 2015 Toyota Camry in 2017 after my 2013 Camry was totaled. First experience, was excellent! From the sale through all the Got a certified pre-owned 2015 Toyota Camry in 2017 after my 2013 Camry was totaled. First experience, was excellent! From the sale through all the service! Recent problem with the 2015 was not urgent, so I went in to ask what could be done. Phone/dashboard info disconnected and would not re-connect. Dan and John came out to the car to help. After a few minutes, John had to return inside. Dan stayed and stayed, worked on every angle of the problem, at least 25-30 minutes I mentioned that I could not find the clock; he was relentless in his search, but found that there was no clock installed!? He did re-connect the phone, as well as the digital speedometer and another screen. What is most impressive is that he treated this problem as if it were his own, refusing to give up in spite of the time it was taking. Then said there was no charge!!! I cannot say enough about such a level of service, but please know that I certainly will at every opportunity. More

Very helpful! I got new Toyota Hilander this week and I love it. Thanks to Matthew he was awesome and very helpful. The best salesman you can find. I got new Toyota Hilander this week and I love it. Thanks to Matthew he was awesome and very helpful. The best salesman you can find. More