Ted Britt Chevrolet

Buying 2016 Sonic RS Hook Pagnotta worked with us on looking for a new Sonic RS and explained what was available in the area and just asked "what do you want me to do?" wh Hook Pagnotta worked with us on looking for a new Sonic RS and explained what was available in the area and just asked "what do you want me to do?" which was very refreshing to have someone working for me and what I wanted, versus what they wanted. Then when we were ready he was flexible and helped in every aspect to make the buying experience as easy as possible and helped us through the setup of the car systems. The dealership also worked with us to get us the value for our trade-in that made sense. Overall a great experience! We also had our small dog with us and Hook and the team we very nice to him and allowed us to get through the process in good time. Thanks Hook, Jim Rubin and team! More

Mas Hill was wonderful!! Mas helped me feel comfortable buying my first SUV, and buying a car the first time by myself. He was patient and clear and very friendly. I would sen Mas helped me feel comfortable buying my first SUV, and buying a car the first time by myself. He was patient and clear and very friendly. I would send anyone I know to go see him. Jim in the finance department was also very nice, though I felt initially when his coworker was explaining the extended warranty she made me feel like I HAD to get it which I didn't like very much. More

Worst buying experience ever! I contacted salesperson (Hook) last month as I wanted to stop in to see a specific Chev LTZ vehicle I found on their website. I had reviewed internet I contacted salesperson (Hook) last month as I wanted to stop in to see a specific Chev LTZ vehicle I found on their website. I had reviewed internet listing and price offers of other dealers in area for same exact car. They said I had to come in to receive their best competitive price - Right....... Traveled over one hour to get there to take test drive. Car was exactly what I wanted, but when I asked to get a price, the Sale's Manager (Angel) said he would provide me with their best price only if I was willing to buy that day or leave a deposit. I told him, I could not as I wanted to bring my wife to see the car first. I said I would still like to have their best offer as I had pricing from other dealers. He told me to give him the other dealer prices and that they would probably change it when I went back. I felt it important Ted Britt give me their best offer without me sharing information I had gotten from other dealers. They begrudgingly made me and offer but made me wait for over an hour. During that time the salesman left me and went to dinner. I was finally confronted by Angel who told me it would cost me over $100/month more then Country and Manassas Chevrolet's offers I got over the phone and by going to their dealerships without any of the hassle or trying to make me stay at the dealership. I told Angel that there had to be something wrong with the price, but he retorted, "go speak to the Salesman and work it out with him". I left. Next day I went to Country Chevrolet as they had the exact car in stock and purchased the car. They lived up to everything we discussed and held the car for a week as sold until I could get my wife to see the car. From my stand point, Ted Britt provided me with one of the worst customer sale's experiences I have had in buying a new car. Being I lease/upgrade my car every 3 years, they are the one's that make buying a new car like going to the dentist - painful. PS - never got a follow up phone call from the salesperson as to why I left before he got back from dinner. More

Friendly, fair and fast What can we say....it was a great experience and we will be back!! We were treated fairly and they made us feel welcome and comfortable. What can we say....it was a great experience and we will be back!! We were treated fairly and they made us feel welcome and comfortable. More

A+ all the way Now I know why Hook Pagnotta came so highly recommended, the perfect salesperson. The whole team, (Hook, Andy, Angie, Omar, and Paola) were top notch. Now I know why Hook Pagnotta came so highly recommended, the perfect salesperson. The whole team, (Hook, Andy, Angie, Omar, and Paola) were top notch. I have never had a deal go so smoothly or quickly from selecting the vehicle to signing the papers in 20 years of buying cars. I have already started spreading the word with my friends and coworkers, all of whom love my new car. I cannot say thank you enough. This is my first brand new car and I am having a great time driving my 2015 Chevy Trax. More

Fantastic Experience! If your looking for a Chevy Volt these guys know their stuff. I negotiated my deal via txt before stepping foot in the dealer. I was able to get what If your looking for a Chevy Volt these guys know their stuff. I negotiated my deal via txt before stepping foot in the dealer. I was able to get what I consider a very good deal on a new loaded 2015 Volt. My salesman, Mas Hill, knew the features of the volt which is refreshing compared to other Chevy dealers I have visited. As requested I was picked up at the local Metro right on time. The entire purchasing process took about three hours. I did have prepared financing which saved some paperwork. Overall, an honest dealer who treated me fair. Ensure you do your homework before going into any dealer to save yourself some money. More

good car buying experience Very friendly staff. They made everything easy and understandable and were very considerate and efficient throughout the process. Hook Pagnotta made i Very friendly staff. They made everything easy and understandable and were very considerate and efficient throughout the process. Hook Pagnotta made it an easy car buying experience. More

Ted Britt 4life Was looking for a car while visiting in Texas with my wife, I came across an internet "SPECIAL" that was quite the deal at Ted Britt Chevrolet in Ste Was looking for a car while visiting in Texas with my wife, I came across an internet "SPECIAL" that was quite the deal at Ted Britt Chevrolet in Sterling,VA. Amazing you can shop for a car halfway across the country while on vacation! Set up an appointment with Hook Pagnotta to see it and it was a done deal. Easy as 1-2-3! As I hadn't bought a ride in over a decade I was a little nervous admittedly however Hook assured me that we would get'er done and drove off with a brand new Camaro! Kudos to Paola and Omar for such a pleasant experience as well. Hats off to the Ted Britt for Life program which has many added benefits for the customer such as free oil changes for the first two years.....wow!!! Thanks Guys! More

An Exemplary experience The staff was personable ,knowledgable with excellent customer service skills. The staff took care of every detail and I drove away in my new vehicle The staff was personable ,knowledgable with excellent customer service skills. The staff took care of every detail and I drove away in my new vehicle with a smile. More

Nice and ready experience Best dealership experience, they weren't pushy at all, it really felt like they just wanted to help. Everyone was very polite it was a great experien Best dealership experience, they weren't pushy at all, it really felt like they just wanted to help. Everyone was very polite it was a great experience! I will absolutely get my next car there! More