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Ted Britt Chevrolet
Sterling, VA
537 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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537 Reviews of Ted Britt Chevrolet
June 26, 2024
I am very disappointed with Ted Britt Chevrolet. I drove my car over 350 miles to have a service technician ride with me (for the second time) to demonstrate a differential whine that had become muc I drove my car over 350 miles to have a service technician ride with me (for the second time) to demonstrate a differential whine that had become much worse and existed when I purchased the vehicle. After being told that the intended service technician was unavailable and a second tech could not be lined up either, I was then told a ride along would not be necessary and that they would take care of the problem. It was explained to me that the differential had to be replaced and that they would have to file a claim with their customer loyalty program, Ted Britt For Life, to cover the cost. It would take some time they said. Three weeks go by without a call and when my call is finally returned, they denied the conversation to correct my issue ever occurred. Just be honest and tell my you aren’t going to fix the car you sold me. Don’t tell me I made it all up. Ted Britt For Life is NOT a warranty and can be manipulated by them as they see fit. It provides ZERO protection for you as a customer. Beware. More
by AMcRoy
Employees Worked With
Mark Faszcza
February 26, 2024
Their service department had my Camaro SS for 4 months. Saying it didn't run and needed all nee electronics and a wiring loom. None of this was true. After months of frustration Geico suggested an unannou Saying it didn't run and needed all nee electronics and a wiring loom. None of this was true. After months of frustration Geico suggested an unannounced check on the vehicle. I found it in the back. It started right up. The radio wasn't working but that was because the middle wasn't plugged in. I called the GM (Jason Fischbein to ask about their total lack of call backs and comminication: "Our communication could be better; but if we were perfect you couldn't afford us! Ha Ha Ha... He has a singular wit. I bought my car there from a very nice man. I found their service department who I was very nice to the day Geico and I visited to be dismissive and did not dream to me. Even when directly spoken to. I don't know if this was a thing between Geico and the Dealer or whst I just know the next dealer said my car shouldn't have been there for more than 30 days no matter what they had to do. Sure enough Mark, the service manager who called me only after I left a review like this; said "we have cars thst have been here over a year! but here I am bending over backwards"to "help you out". My car was out of there by the end of the day. Best decision I made and it will never be serviced there again even though it was purchased there less than a year ago. Just totally don't get why they did whst they did. I would hsve been a loyal customer. More
by cski12894
Employees Worked With
Mike, Mark, Chris, and 2 others in service. , Jason Fischbein
February 26, 2024
What a truly horrible experience. Bought a car with 3 miles on it, broke down the same day needing a repair that "would take two weeks." Heard nothing for three weeks and was told to Bought a car with 3 miles on it, broke down the same day needing a repair that "would take two weeks." Heard nothing for three weeks and was told to call Chevy Corporate to "push it through" (as if I'm going to get a better contact at a giant corporation than the people who work for the dealership). After a month of no updates and no progress, I submitted for a lemon law reimbursement that was stalled at every step, including being told they couldn't replace the car because there was nothing available to match the model that I bought. At one point the dealership apparently sat on paperwork for a week because "They thought this was already handled" despite they doing nothing. It took more than three months to finally settle and get my money back. "Ted Britt for Life" isn't a perk, it's a warning that you're stuck with their terrible service from the moment you drive off the lot. Don't know what car I'll replace this with, but whatever model, it won't be from a Ted Britt dealership. More
by rockthered37
Employees Worked With
Kazim
February 24, 2024
BEWARE of this dealership. They have chosen to add several additional fees associated with the purchase of a vehicle. In addition to the required destination fee listed on the They have chosen to add several additional fees associated with the purchase of a vehicle. In addition to the required destination fee listed on the window sticker, they have essentially doubled that figure by adding a freight/PDI fee to the final price of the vehicle. Furthermore, they have chosen to apply a dealer processing fee to the final price of the new vehicle. These additional fees are legal by Virginia law but optional by the dealership to be added to the new car price. Ted Britt has chosen to apply these two optional additional fees which add a significant price increase to the purchase. More
by suscon535
Employees Worked With
C.J.P.
February 08, 2024
The staff was overwhelmingly caring about getting me into my new car. They communicated with me from the initial contact down to the signing of my vehicle. I couldn't have asked for a better experience with my new car. They communicated with me from the initial contact down to the signing of my vehicle. I couldn't have asked for a better experience with the Ted Brit Team at Sterling, VA. Honorable mentions to CJ and Emily (exceedingly friendly too) who were professional and knowledgeable, but went the extra mile to accommodate my needs to purchase my new car. More
by Rafael2024
Employees Worked With
CJ; Emily, Angel Gammons
October 09, 2023
Michael torian the worst service advisor. I am long time ted britt customer this my second car the same location ..he ddid not even bother to call me to follow up and i called his manager I am long time ted britt customer this my second car the same location ..he ddid not even bother to call me to follow up and i called his manager MARK to complain he was very disrespectful .. More
by Fgenemo
Employees Worked With
Michale torian
July 22, 2023
I would give a zero to this place. I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty but warranty doesn’t cover anything. When car is in shop they are supposed to give you a loaner car. Never have one to give. Damaged my car and did not take responsibility. Instead they were rude and pushed me out the shop. Call police will take legal action. Beware More
by mt
Employees Worked With
They are rude, Jason Fischbein, Chris Thomas, Ron Barnette, Hannah Lynch, Joseph Britt, Angel Gammons, Angie Bey
January 22, 2023
Extremely overpriced. They tried to charge me $4500 for front brakes only, front rotors and new front struts. Absolute rip off. They tried to charge me $4500 for front brakes only, front rotors and new front struts. Absolute rip off. More
by Brkrebs
Employees Worked With
Mike , Chris Thomas
