Ted Britt Chevrolet

The sales staff worked with me on the price while maintaining a friendly attitude. Even after they had made the sale they were great and patient to help get me on my way with my new car. maintaining a friendly attitude. Even after they had made the sale they were great and patient to help get me on my way with my new car. More

Chaz Bryant could not have been more rude to me. I was there with my spouse to checkout a Chevrolet Cruze we were interested in. We were planning to trade in our current car at Carmax (we had already rece there with my spouse to checkout a Chevrolet Cruze we were interested in. We were planning to trade in our current car at Carmax (we had already received a satisfactory appraisal and we just needed to find a new car first). We didn't find a car at Ted Britt that fit what we were looking for so we were planning on leaving. Our salesperson (not Chaz) suggested we get our car appraised and do a trade in. He said it would only take 10 minutes and we saw a huge sign that said "We need vehicles! Ted Britt Chevrolet pays more than anyone! Yes, even Carmax. Highest appraisal guaranteed - or get $1,000." Well, our car was appraised at Carmax for $13,000. Ted Britt appraised it for $10,000. $3,000 less. Obviously we want to get as much as possible for our car. I asked about the $1,000 since they didn't give us the highest appraisal. Our salesperson then informed us that they don't actually do that. I asked to speak to his manager, who was Chaz Bryant. Chaz Bryant informed me that they don't give the $1,000 as the sign states. I said they should take it down as it is misleading and not true. He said they only do that for cars they want. I asked to speak to his manager. He rudely said that his manager was Ted Britt. I asked for his phone number and he said, "Ted Britt is dead." I then asked for another managers name then, he said a name (I've forgotten it now) but said he was unavailable as well. FInally, we all walked to the new car section and I spoke to a much more polite Manager, Natt, who reappraised our care for $13,000. I mentioned to Natt what Chaz had said about his boss being Tedd Britt and how I couldn't have his number because he was dead. Chaz denied ever saying that. He tried to blame it on one of his coworkers when I remember him saying it to me. He asked me to swear to God that he said it. When I refused to swear to God, he said that was proof I was lying. My spouse and I clearly heard him say this. The most upsetting part was that he tried to blame his coworker and that he said I was lying. My car salesman, Eddie, and the other manager, Natt were very kind but I was shocked by Mr. Chaz Bryant's sarcasm, rudeness, and disrespect. I own a Ford Escape from Ted Britt but they will never get my business again. If you don't want to give people $1,000 if you can't give them the highest appraisal, that's fine. But take your sign down. More

I have several Chevy dealers much closer to my home, however, the information I got from this dealers website and more importantly the information and pricing I received over the phone from Mr. Mas Hill however, the information I got from this dealers website and more importantly the information and pricing I received over the phone from Mr. Mas Hill was very impressive. I called my nearest dealer and was passed between three different people and still could not get a single question answered on pricing other than to come into the dealership. Once I had the pricing I was comfortable with from this dealership, I drove to the location. Mr. Hill had the car out front ready for me to test drive. We had several more questions after driving the car and Mas quickly provided us the answer. The car had more miles on it than expected, so Mr. Hill instantly gave me the same pricing and showed me the same exact car (different color, which my daughter preferred). It was a done deal! While the necessary paperwork was prepared in the back, Mas filled us in with more of the cars capabilities and features. Mr. Hill is very knowledgeable and calm, even though I tend to be high stung and hurried. We processed the necessary paperwork with Mr. Donald Kim. He was able to educate me on several areas I did not quite understand. Also, he was very patient when I was deciding whether or not to get a specific maintenance plan ... while I crunched the numbers and did some research. More

Overall great experience purchasing our 2015 Tahoe! Would highly recommend this dealership for anyone in northern Va looking for a Chevy. Very friendly staff from sales to finance. Would highly recommend this dealership for anyone in northern Va looking for a Chevy. Very friendly staff from sales to finance. More

WOW!!!!! What an awesome experience I have been purchasing vehicles for a very long time and I have never been treated like royalty when purchasing a vehicle. Omar the manager made it very simple t purchasing vehicles for a very long time and I have never been treated like royalty when purchasing a vehicle. Omar the manager made it very simple to make a deal, Kevin and Carol explained everything about the vehicle. I will definitely will be purchasing vehicles from Ted Britt in the Future. Thanks More

My buying a car experience was very smooth thanks to the awesome personal from Ted britt Chevrolet, as soon as I started talking on the phone to Mr. Omar Hernandez he understood what I wanted, and did reall awesome personal from Ted britt Chevrolet, as soon as I started talking on the phone to Mr. Omar Hernandez he understood what I wanted, and did really great getting it for me. It was even better when I got there and deal with him and Mr. Masame Hill. They finish all the process in less time that what I thought it would take. I will definitely recommend them More

My fiancé and I went in on a Saturday to view the inventory of Chevy trucks we saw online. We were able to narrow the search down to one and went into the sales office to discuss pricing and options inventory of Chevy trucks we saw online. We were able to narrow the search down to one and went into the sales office to discuss pricing and options. Mas, Hook, and Omar worked diligently to get us the best price. We advised that we would think about it and get back to them. We then traveled around to multiple cities on Sunday and did not find the same hospitality, pricing, and all-around experience. We drove back over to Ted Britt in Sterling and were able to make a deal with a trade-in as well. Both nights the employees stayed past closing to ensure that we received the best experience. Donald Kim was able to explain the financing, and any additional info in full, and made the process a breeze. To top it off there was a snow storm moving in late Sunday. I thank the entire staff and would highly recommend to my friends, family, and colleagues. More