Ted Britt Chevrolet

Rory was unusually helpful in describing features of the Equinox and providing a test drive. When we decided to buy we worked with Rory, Omar, and Carey to arrive at the trade-in and monthly payment that wo Equinox and providing a test drive. When we decided to buy we worked with Rory, Omar, and Carey to arrive at the trade-in and monthly payment that would fit our budget. Also spoke with Matthew during the process. All were very patient and helpful and we are very pleased with our new vehicle especially when we decipher all of the buttons and features. More

This was the best dealership experience I have ever had. Will Allen is an excellent sales rep. He is very personable and genuinely concerned with customer satisfaction. He went to great lengths to ensure w Will Allen is an excellent sales rep. He is very personable and genuinely concerned with customer satisfaction. He went to great lengths to ensure we got the model we wanted, in the color we wanted, at the best possible price. He kept us updated throughout the entire purchase process while we waited for our car to come in. He was very thorough in informing us with all the aspects of the sales process, and showing us all the features of our new Chevy Spark. His friendly demeanor and no-pressure sales approach made the experience very enjoyable. When we received the car it was fully prepped, cleaned, and detailed with all accessories, such as mats and license plates, fully installed. During the payment process, Carey Lair was very thorough and honest with all the extra options to support our new car. She helped us choose the best warranty/service package to fit our needs. Carey's friendly, no-pressure, no nonsense presentation really left us with the feeling we got the best service options for our car. She was also very helpful working with my loan provided to get the purchase payment processed in a hassle-free manner. All in all, Ted Britt Chevy of Sterling is a great place to buy a car. More

Outstanding customer service from Ted Britt Chevrolet. Spencer Rothermel gave excellent customer service to me and my family. Spencer is an excellent asset to the company. I have had some really bad exp Spencer Rothermel gave excellent customer service to me and my family. Spencer is an excellent asset to the company. I have had some really bad experiences in purchasing vehicles in the past but Spencer presented himself in a very professional way. He is warm and friendly and has outstanding customer service skills. I will recommend him and theTed Britt Chevrolet dealership to everyone who is in the market for a new or used vehicle. More

Maas went above and beyond the call of duty in customer service!! Omar was great. No hassle buying, Perfect experience for a first time buyer. service!! Omar was great. No hassle buying, Perfect experience for a first time buyer. More

My first contact was through the internet, which was responded to within a few minutes. We exchanged a couple of emails and phone calls in a very short period of time. Kayla arranged for someone to meet responded to within a few minutes. We exchanged a couple of emails and phone calls in a very short period of time. Kayla arranged for someone to meet me, Mas Hill, who promptly met me as I arrived with the vehicle that I inquired about parked directly in front of the entrance, very impressive. We went on a test drive and began a quick and playful negotiation with Omar Hernandez. On to financing and out the door very quickly. Having purchased over 70 vehicles over the past 40 years, I have ample experience to draw on. I was pleasantly pleased with the entire process. Best purchasing experience ever and that says alot! Chuck Taylor More

Great experience with Kosta and Mike. They went well beyond what most dealers would do to get my deal done. I am impressed, and I certainly will be back again for my next car. beyond what most dealers would do to get my deal done. I am impressed, and I certainly will be back again for my next car. More

Surprised my wife with Camaro for her birthday. Very pleased with Salesperson (Masame Hill) and entire dealership, not only working on pricing with me, but also the logistics of surprise. She got the c pleased with Salesperson (Masame Hill) and entire dealership, not only working on pricing with me, but also the logistics of surprise. She got the car she wanted and I got it at a price I was comfortable with. Would definately recommend salesperson and delaership to others. More

When I 1st contacted Ted Britt Chevrolet I was contacted promptly. I talked to Silvana Hamdan, Jason Fischbein and Omar Hernandez in the beginning and they all worked hard to get me the car I wanted. I've b promptly. I talked to Silvana Hamdan, Jason Fischbein and Omar Hernandez in the beginning and they all worked hard to get me the car I wanted. I've been to other dealerships where everyone had something different to say, but these 3 worked together and were all on the same page which helped give me the confidence to continue the progress. Even when I wasn't sure what I wanted to do they never pressured me and I even made different appointments because of my uncertainty. When I finally committed and showed up I worked with Will Allen ( which was also on the same page) to finish the deal and I have to say he knew his stuff and was a class act guy! While I was in with the finance manager (please forgive me I forget his name) to finish up some paperwork Will kept my teenage kids occupied and they loved him! He's all they could talk about on our way home. This group of professionals is the reason why I gave such a great review and when I'm ready to buy another it will only be Ted Britt Chevrolet. More

Purchased our new ChevyTraverse from Eddie, he was friendly and great to work with! He worked with Kosta to get us the best price for our vehicle. Kosta called us back and we were able to make a great friendly and great to work with! He worked with Kosta to get us the best price for our vehicle. Kosta called us back and we were able to make a great deal. Carey worked with lenders to get us a terrific interest rate, better than we expected when we came in to purchase the vehicle. We purchased the demo so there were a couple of things that had to be fixed on the vehicle. Not unusual for a demo. Ronald, in the service department, has been very helpful and easy to work with, he arranged the work and rental car so it would be least disruptive to our schedule. Overall a great experience, Thank You, I would purchase from them again. More

We were shopping for a very specific vehicle, called Matt Snyder @ Ted Britt and they had exactly what we were looking for. We set an appointment to come by and see/test drive; unfortunately, traffic in thi Snyder @ Ted Britt and they had exactly what we were looking for. We set an appointment to come by and see/test drive; unfortunately, traffic in this area is very unpredicatble and we had to call and adjust the appointment time twice. By the way we drove to Sterling from the Quantico area, passing three Chevy dealers we had dealt with in the past, but will not again. Each time we called Matt assured there were no worries, and said he had even pulled the vehicle we were interested in up to the front and said it would be there when we arrived. True to his word, Matt met us there when we pulled up and showed us the vehicle and was all setup for the test drive. After the drive we told matt we would be buying the vehicle and we had a GM military discount certificate. Matt sat us down at the desk, asked us a few questions and came back with a sales offer thatbeat the military discount by over $800. When he asked about financing we thanked him for the offer, but declined as we had pre-negotiated a great rate through our credit union and had a vehicle buyers check with us -- again, no pressure and he proceeded to finish the deal and introduced us to Carey Lair who would be finalizing the deal. Carey said she understood we had our own financing and respected our position that we were there to buy a car, not money. She did offer us other items such as extnded warranty, road hazard, etc. Some were a good deal (for us) and we took advantage, others such as GAP were a better deal elsewhere. She was very personable and straight forward, a refreshing change from other dealer finance directors we have dealt with in the past. In the end, we drove away from the dealship in our new vehicle, washed, fueled, and plated one and a half hours after arriving. Matt was professional, courteous, and earned our business through sincere action versus gamesmenship -- a quality my wife and I seldom see, but greatly admire when we do. Carey was equally professional and respectful of ur intent she did offer suggestions, in a non-pushy manner, for us to consider. Her actions made it clear they were interested in gaining our business as a repeat customer rather than trying to get everything they could from our one purchase at the risk of future sales -- we like that and think many f you reading this will too. If your in the market for a Chevrolet, do a little research to determine what you want or think you want and then call the crew at Ted Britt and give them a chance to demonstrate why they earned this rating from us. More