All of the customer reps were very friendly and helpful and it was a great experience all around. Ricky was the main service rep. who helped me and he was great. I had a lot of questions, as this was the first oil change service on my 2013 Ford vehicle, and Ricky and the other reps. were patient and helpful in answering my questions. The service was fast and thorough. With the $10 rebate promo. through "My Ford" it made the price reasonable too (As with any dealership, the oil change prices are a bit high normally). I will definitely be returning (soon, actually, as I have a minor warranted repair that needs to be done and I will take it there) and would recommend the shop to others. Thanks!