Teddy Volkswagen

This was absolutely the best experience I've had when purchasing a car. The level of customer service was outstanding. We were fortunate enough to have Lucky Waite as our sales rep and he literally spe purchasing a car. The level of customer service was outstanding. We were fortunate enough to have Lucky Waite as our sales rep and he literally spent the entire day with us as we were having trouble narrowing down the perfect selection. He was an absolute straight shooter with us from beginning to end and his patience, professionalism and honesty is to be commended. The entire staff was truly dedicated to making sure they hit on all points such as making sure we satisfied with the selection and it satisfied our budget. Lucky has also made it a point since our purchase to call us to check up on the car and to make sure that we were not having any type of buyers remorse. I already recommended my bro in law who also completed a sale and I will be returning very soon as the Lease on my second car (toyota) is soon set to expire. More

I will most certaintly recommend others to purchase a vehicle at Teddy VW. The salesman Jose Jimenez made me feel exceptionally comfortable at TeddyVW. I have visited many dealerships and have not met vehicle at Teddy VW. The salesman Jose Jimenez made me feel exceptionally comfortable at TeddyVW. I have visited many dealerships and have not met any salesman like Jose, who is very knowledgable about the cars and displays excellent people skills and very patient with his customers. Jose has definitely made me feel that he will be available to assist me in the future if I have any problem with my new Jetta VW. I have never experienced this with any other salesman at a dealership Teddy VW. Keep up the good work Jose J. More

Lucky Waite and Tony were phenomenal. They helped my husband and I get a beautiful car that was was within our budget. I've been to many dealers and I was not treated with such respect as these two gent husband and I get a beautiful car that was was within our budget. I've been to many dealers and I was not treated with such respect as these two gentlemen showed us. More

Staff are knowledgeable, patient and supportive. Great customer service--I am a Volkswagon customer of over 10 years, and will continue as a result of the strong/dedicated staff at Teddy Volkswagon. Keep customer service--I am a Volkswagon customer of over 10 years, and will continue as a result of the strong/dedicated staff at Teddy Volkswagon. Keep up of the good work! More

Great people to deal with. Very supportive and easy to communicate with. Professional and and cunstomer centric. I had all my questions answered, they are good listeners, and I was very impressed with communicate with. Professional and and cunstomer centric. I had all my questions answered, they are good listeners, and I was very impressed with the way they make me feel welcome. Finally, they made me feel they need my business. More

Teddy Volkswagen brings great credit to the Volkswagen brand. My experience could not have been more positive. I literally walked in with the information about the car I was interested in and the optio brand. My experience could not have been more positive. I literally walked in with the information about the car I was interested in and the options and accessories I wanted included. Within 5 minutes, my salesperson Walter had pulled the car out for a test drive. Returning to the dealership after the test drive, I find out that Wes, had already put together my deal and was simply awaiting final approval from Volkswagen Credit. In a mere 45 minutes, I had the car I wanted, with the options and accessories I wanted and at the price, to the penny, I wanted. There was no pressure, no haggling, no stress. I signed my contracts; then everyone in the dealership made a point of shaking my hand (even taking pictures) and thanking me for my business. Wes in particular took my hand, looked me squarely in the eyes and told me that if I ever had any issue or questions about my purchase, that I should call him immediately. I could see that it wasn't slick salesman BS. He meant it. At least, he certainly made me believe it. If that's the way they do business everyday, they'll be around a very long time and have many, many satisfied customers. More

I've been looking at the CC for several months. I love the look of the car and went into the dealership to have a closer look and get some information about it. Harold Munger was extremely helpful and kn the look of the car and went into the dealership to have a closer look and get some information about it. Harold Munger was extremely helpful and knowledgeable about the car. He wasn't pushy, instead he answered my questions and told me to think about it and if I had any other questions to give him a call. He followed up the next day to see if I had questions (which I did) he answered them and offered to find the car with my desired features. Harold Munger and the General Manager Wes Williams treated me royally and got me into a beautiful CC in one day . The process was fast and painless. I love the car! Thanks Teddyvolkswagen More

On a cold December evening, I travelled all the way up to the Bronx to visit this dealership. The dealership was recommended by a friend who shared a wonderful experience resulting in their purchase of the the Bronx to visit this dealership. The dealership was recommended by a friend who shared a wonderful experience resulting in their purchase of the same car I was interested in buying. I spotted the car -2013 GTI- that I wanted. Upon entering the dealership, I encountered Junior Corcino who would eventually become my salesperson. This is a large and expensive purchase so it was with skepticism and caution that I responded to his very friendly greeting, "Hello" "Can I help you". I got a sense that he was genuine in his desire to help me. We ended up having a fantastic rapport. Junior has a gentile, patient, non-judgmental manner. I even learned that his dad is a fan of the Rolling Stones ;-) -that is an inside joke between Junior and I. Junior took me back to see and learn more about the features of the GTI up close -details which I had not considered or expected to find. It was a very refreshing and exhilarating experience. His guidance helped me to solidify my choice. I left that evening determined to make this purchase and now happily have this car home with me. My joy in making this lifestyle change is supported by both family and friends. Everyone is happy for me. Thank you Junior! I would recommend this dealership, which is perched upon a Bronx hill and bustling with activity, very pleasant, friendly employees and atmosphere. More

Teddy's Volkwagen exhibits the very standard of excellent customer service all dealerships should strive for. I visited a number of places seeking a new car, but this was one of the few places where I felt l customer service all dealerships should strive for. I visited a number of places seeking a new car, but this was one of the few places where I felt like the people cared about what was BEST FOR ME, versus what was best for their bottom-line. The Sales consultants did see me as a dollar sign and showed every model that I inquired about. From a basic Jetta to a top-end CC, I never felt like they pushed too hard. When I finally settled on a few options (I chose a GTI), they were clear about the vices and virtues for each vehicle. Wes, the Manager even took the time to sit with me to discuss what he thought. Everybody was extremely professional and helpful. When I walked in, I was greeted with warmth and charm. Nobody tried to "sell" me. We had candid conversations about excellent machines. As an avid driver and former customer service representative, I know when I'm getting treated well. What makes this review even more indicative of Teddy's VW commitment to Service is that almost everybody in the dealership had a smile..Whether it was a customer or a Sales Consultant, everybody was positive and helpful. It was a good feeling. I'm happy with my car selection and even happier with the service I've got. More

First let me say,I'am a 1st time buyer, and the Courtesy and Attentiveness I've recieved from the sales manager to the salesman was pleasant and rewarding. The professionalism that Mr. Pedro Serrano showed and Attentiveness I've recieved from the sales manager to the salesman was pleasant and rewarding. The professionalism that Mr. Pedro Serrano showed and demostrated made me feel comfortable from the test drive to the approval of my new 2013 Jetta. I will be a Customer for Life. More