Teddy Volkswagen

Lawrence is the Man!! Made me feel comfortable with my purchase. Very patient and great customer service. I will be referring other family and friends to get a VW. purchase. Very patient and great customer service. I will be referring other family and friends to get a VW. More

I had wonderful experience at the dealership, the sales person Lawrence was very helpful and answered most of my questions and have a insight into what customer needs. So I walked away feeling satisfied wi person Lawrence was very helpful and answered most of my questions and have a insight into what customer needs. So I walked away feeling satisfied with the whole experience/transaction and would recommend a friend, co-worker or a family member who might be interested in buying a new car. . . . Thank you for the opportunity and wonderful experience!!! . . . . A sincere customer Jacob wise. More

I leased a car at a nearby dealership under pressure. I had the same model car before and knew of no changes. When I got into it after all papers were signed, I found it was too uncomfortable to drive. I had the same model car before and knew of no changes. When I got into it after all papers were signed, I found it was too uncomfortable to drive. I would never have leased the car had I test driven it. Enter Sincere, sales manager of Teddy VW. I contacted a sales consultant at Teddy VW who told me he wants to help me so I went there with this brand new car that another would have no problem with. Rather than want to help me, he wanted to buy my 2021 Tiguan with 50 miles on it which was discounted by 2K and lease me a higher trim of the same model or a more expensive model AND charge me more than if I walked in off the street. I pay now $269/month. He was talking over $500/month!!! He's pretending to be in my court!!! He sought to exploit the situation. For the price he wanted I could lease a luxury car. A spacious Volvo leases for less. Then because the car is new and discounted he'd sell for more and make an obscene profit on a lease deal. He'd just have to say that someone tried the car and it didn't work for them but it wouldn't reduce the price. Maybe he'd offer a couple hundred more for having 50 miles on it. Sincere is anything but sincere. My original sales agent at Teddy VW, who leased me my first Tiguan, and who worked for a different sales manager, left because he didn't want to work for Sincere. He's never been in the customer's court. It's a cold and hard mentality under him. And I'm in trouble financially due to Covid. Sincere has no humanity. This isn't a dealership of value anymore. He also made up that he gave me until a Wed to do another deal when he never mentioned this day and it would have been impossible because I tried by phone and email to reach him and he never responded and I have much correspondence to support that. Again, he's insincere. He could easily help me by buying the lease and selling it with the 50 miles on it even though already titled and make money. He wasn't interested in helping me. More

Lawrence was excellent very knowledgeable, polite not pushy. Great experience overall. I will definitely come back and recommend my friends and family. Good and ask for Lawrence pushy. Great experience overall. I will definitely come back and recommend my friends and family. Good and ask for Lawrence More

I bought a used certified vehicle from this dealer. Oil light came on the day after I bought the car. My mechanic near my home informed me there was no oil in the car. I also realized several days after bu light came on the day after I bought the car. My mechanic near my home informed me there was no oil in the car. I also realized several days after buying the car the outlets did not work. I was promised a hub cap since the car was missing one when I purchased it. I sent a picture of the hub cap on the car to the salesperson as requested. I was told by the salesperson I would get an oil change for free. Due for an oil change and I call and find out the salesperson has left and a manager would call me back shortly. Three days later and still no call. Other than these issues the car I bought is great. But selling a certified car with no oil in it makes their certified inspection/value meaningless. Once they have your money do not expect them to fulfill any promises or obligations. Or answer/return your phone calls. More

Lawrence is very professional. He helped me throughout the process. He even drive me with my new car back to my home address. Great service ! the process. He even drive me with my new car back to my home address. Great service ! More

All around great experience and everything was very straightforward. They all are very accommodating. Highly recommend checking them out for a car. Love my car! 👍 straightforward. They all are very accommodating. Highly recommend checking them out for a car. Love my car! 👍 More

Everyone was working professionally. Specially Msr. Thaddeus Lawrence who helped us in every step of the way. Thank you for your advice and your help. Thaddeus Lawrence who helped us in every step of the way. Thank you for your advice and your help. More

All I can say is great crew and extra special thanks to Mr. Lawrence. I walked in test drove the car and they got it done. 5 star across the board. Mr. Lawrence. I walked in test drove the car and they got it done. 5 star across the board. More