492 Reviews of Temecula Valley Lexus - Service Center
My experience with this dealership has been positive. Personnel were professional and my vehicle maintenance was completed with results explained in understandable way. Personnel were professional and my vehicle maintenance was completed with results explained in understandable way. More
Friendly people, on time. Great customer lounge. Clean mechanics work area. Only problem was l went in for a oil change,and learned that they don't use factory recommend toyot Great customer lounge. Clean mechanics work area. Only problem was l went in for a oil change,and learned that they don't use factory recommend toyota oil. They use bulk oil. More
Informative, courteous, and clear in their communication. I also appreciate how the team works together to make sure you’re taken care of in a timely manner. I also appreciate how the team works together to make sure you’re taken care of in a timely manner. More
The provided service went well. Very easy check in. I don’t agree with Lexus not changing oil until 10K but that is not the dealers fault. I did ask about getting an accessory sold Very easy check in. I don’t agree with Lexus not changing oil until 10K but that is not the dealers fault. I did ask about getting an accessory sold by Lexus installed on my GX and no one is getting back to me. That’s disappointing. Don’t sell the part if you’re not willing to install it. Or educate your staff on installing it. Also, labor cannot be taxed, a service writer told me “ we tax everything.” Parts yes, labor no. If they are taxing labor for every service, they are pocketing that extra money and that is unlawful and dishonest. More
I had a really nice experience at Lexus. I had come in for my 30000 mile service and everything went very well. They did very well at communicating with me continuously so I knew what was go I had come in for my 30000 mile service and everything went very well. They did very well at communicating with me continuously so I knew what was going on. More
Katrina was very helpful and nice. She called and sent me messages to update me a lot. She helped me save money thru better options for my car. My car got fixed fast and excellent like She called and sent me messages to update me a lot. She helped me save money thru better options for my car. My car got fixed fast and excellent like almost new. I really appreciate Katrina's help and service. More