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Terry Henricks Chrysler Dodge Jeep RAM

Archbold, OH

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980 Reviews

1935 S Defiance St

Archbold, OH

43502

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980 Reviews of Terry Henricks Chrysler Dodge Jeep RAM

August 29, 2018

Excellent dealer to work with! Awesome folks to deal with! They worked extremely hard to get the deal done on this for me. Tyson did an excellent job on follow up after I first talk More

by enhoward36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Johnson , Tyson Schnitkey
Aug 29, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for the 5-Star review! If ever you have questions just reach out to Tyson and we are ALL here to help!

August 29, 2018

New Car I am very picky in choosing a car. They made sure that they could find exactly what I wanted. Great service, great people, great dealership More

by Jbobo10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Schnitkey
Aug 30, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

It's great to read everything worked out - thanks for sharing!

August 28, 2018

Incredible Customer Service! There is no other dealership I would consider utilizing for my car needs. From sales to service, the customer is priority. Honesty, loyalty, and frien More

by TJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Schnitkey
Aug 28, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

THANK YOU "TJ"!! We appreciate your continued trust!

August 28, 2018

Awful dealership Worst dealership I have ever bought a car from. Bought a 2011 Jeep Wrangler with 40,000 miles on it last June and have had nothing but trouble with p More

by Kidney81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garry Moeser, Austin Johnson
Sep 10, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Jeffrey, I am Terry Henricks' Digital Marketing Manager, and the guy who responds to every company review we receive. We strive to ensure every customer has a great shopping experience. My guess is, you had a great purchase experience, and unfortunately the vehicle you purchased developed issues. For this we are sorry, yet we feel we did everything on the front end properly. As I write, we currently have 1,192 reviews, at multiple sources, with an average Star rating of 4.86 Stars out of a possible 5-Star rating. That said, I respond to very few negative reviews so when I read your review it really struck me hard. At this point, all I can say is that we are sorry the vehicle you purchased ended up with the issues you mentioned. When a vehicle is traded in, yours was such a vehicle, it'll go through a minimum 48-point vehicle inspection. If, during the inspection, there are mechanical issues discovered, then they are fixed, to include any open recalls from the factory. We cannot fix or replace everything on a pre-owned vehicle, but we work hard to ensure a vehicle is roadworthy and mechanically sound. Upon completion of the maintenance inspection the vehicle is detailed. At that time, I would think if the top was "extensively leaking", we would have noticed. I'm in no way saying it wasn't leaking, I just can't imagine that being overlooked with a pressure washer being used to clean the Jeep. You visited our dealership, drove the Jeep, and I assume looked it over well, and were pleased to the point of making the purchase. Even though you purchased a vehicle with somewhat low miles you did purchase a pre-owned vehicle. Vehicles are mechanical and there is always the possibility of something breaking. Sometimes, as it seems possible in your case, something internal may/must have gone wrong. We try to combat potential hiccups in the short term by placing a 3 month/3,000-mile limited warranty on every non-'As-Is' vehicle we sell. For the long term, we offer every customer the option of extended maintenance protection plans which you declined. Thank you

August 22, 2018

Great Deal & Great Service Great customer service. Never pushy, very able, very honest, very patient & very knowledgeable & fun to talk with. Have bought several new & used vehi More

by carnut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rupp, Mike Deck, Bryan Henricks, Mike Overmier, Ben Brown, Tyler Porter
Aug 23, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you 'carnut' we appreciate your continued trust!

August 20, 2018

Excellent Great service. Also, listened to our needs and wants. Explained features and answered all questions . Wasn't pushy and allowed us to take our time. More

by Aleycatdiva99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Schnitkey
Aug 22, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share!!

August 20, 2018

Great dealership Found a nice Dodge truck. Staff was very helpful. Great deal, I would definitely recommend this dealership to anyone looking for a nice vehicle at a g More

by Jepling208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad in finance, Austin Johnson , Tyson Schnitkey
Aug 22, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for sharing and the recommendation!

August 19, 2018

Bought a used Truck I bought a used truck that stopped running after a few days I told the dealership and they sent me a check paying for the needed repairs. More

by BradenB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Johnson , Caleb Jones, Tyson Schnitkey
Sep 05, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Braden - We never want a customer to go through a bad experience and, unfortunately, mechanical items such as vehicles break. Are you pleased with the results and how we handled your misfortune? We genuinely do hope you accept our sincere apologies and we appreciate you allowing us to make it right. Thank you for upgrading your review.

August 18, 2018

Very friendly & very helpful Tyler listened to what my problem was & was helpful in getting it solved. Very friendly & and has a nice personality. Always has a smile when I visit More

by Satisfied
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Porter
Aug 20, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for sharing!!

August 17, 2018

Top Notch Service!!!! I recently called and scheduled my routine oil change for my truck. While performing the service, they also discovered a nail in my tire and a headlig More

by Bigbuck88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Brown
Aug 20, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for sharing 'BigBuck88' we appreciate it!!

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