Terry Labonte Chevrolet

This was my first time to get my vehicle serviced since my purchase. The appointment was easy to schedule and a follow up notification was much appreciated. Upon on arrival for my appointment I was direc my purchase. The appointment was easy to schedule and a follow up notification was much appreciated. Upon on arrival for my appointment I was directed to Ashlie Bourn who went over everything that was to be done. We were concerned about buying a Mercedes from a non Mercedes dealership (it still has two years of Mercedes warranty) but Ashlie relived that fear. Ashlie was great to work with and we look forward to her being our primary contact for future maintenance requirements. Our initial contact with Terry LaBonte Chevrolet was with Mike Weidner who sold use our 2023 Mercedes GLE 350. Great to deal with!! More

The experience with the staff was top tier! Everyone who I worked with was friendly, attentive, and made the process so easy. They went above and beyond for me! Everyone who I worked with was friendly, attentive, and made the process so easy. They went above and beyond for me! More

You always hear all kinds of horror stories about dealing with a car salesman.All I can say is do your homework. Get an idea what you feel your tradein is worth. Educate yourself on the extras the salesman w with a car salesman.All I can say is do your homework. Get an idea what you feel your tradein is worth. Educate yourself on the extras the salesman will offer you. Much of the problems in buying a car is miscommunication. I was happy with my used car purchase. More

Exceptional customer service by the whole team, especially Lisa Thomas, our salesperson. Very friendly, fast and helpful in finding the right vehicle for us! . especially Lisa Thomas, our salesperson. Very friendly, fast and helpful in finding the right vehicle for us! . More

Mr Berger was great and got me a good deal and Jay talked to the banks to get the best rate possible to the banks to get the best rate possible More

My service advisor Morgan was excellent. She went out of her was to explain everything that was done. I even liked the video. Thanks She went out of her was to explain everything that was done. I even liked the video. Thanks More

I am very disappointed with the service I received at Terry Labonte Chevrolet. I brought my vehicle in with two damaged tires on the driver side and specifically requested that the new tires be placed on Terry Labonte Chevrolet. I brought my vehicle in with two damaged tires on the driver side and specifically requested that the new tires be placed on the front, since the car is front-wheel drive. My request was ignored, and only when I picked up the vehicle was I told the tread difference was “marginal.” Additionally, the tire pressures were inconsistent after the service—41 PSI on the driver side where the new tires were installed, and 37 PSI on the passenger side—even though the label on the driver’s door specifies that all tires should be set to 42 PSI. This lack of attention to detail is unacceptable for a dealership service department. It is also important to note that I checked the pressures when the tires were hot, after driving approximately 60 miles at highway speed. I also paid for a four-wheel alignment, but the documentation I received was incomplete. The “before” section was blank, and the report only showed acceptable ranges rather than actual starting values. This left me questioning whether the alignment was even necessary. Between ignoring my instructions, inconsistent tire pressures, and incomplete documentation, I left frustrated and distrustful. Transparency and respect for the customer were missing from this experience. More

Izik was very helpful, knowledgeable, and professional in assisting us with acquiring our new vehicle! He made the process smooth, timely, and enjoyable. assisting us with acquiring our new vehicle! He made the process smooth, timely, and enjoyable. More

Izik B. was fantastic! Everything was a smooth process from the start. We love our new truck and appreciate the help!! was fantastic! Everything was a smooth process from the start. We love our new truck and appreciate the help!! More

Thanks to Steve for the great service and shout out to Eric Hendren a great tech. Thanks to Quick lube dept for the fine service Eric Hendren a great tech. Thanks to Quick lube dept for the fine service More