Terry Labonte Chevrolet

THIS WAS THE MOST UNPROFESSIONAL CAR BUYING EXPERIENCE!!!! First off to start we have been through the car buying experience 4-6 times as we change our cars every few years, and have NEVER w EXPERIENCE!!!! First off to start we have been through the car buying experience 4-6 times as we change our cars every few years, and have NEVER walked out of a dealership in such disgust as we did today! We had an appointment and were called to be informed that the vehicle we were interested was pulled up and waiting for our arrival. Which it was not, the gentlemen we were supposed to work with was more concerned about the other customer he had just began to help when we arrived. We were pawned off on a young gentleman named DeAndre or DeAnthony or something like that. Who did not seem to belong in the customer service industry as his personality was unprofessional and he couldn’t answer simple questions about the vehicle. He seem to be too busy with wanting to chat and joke with his co workers and have his customers sit at a desk and wait. It was always a disappearing act. When we requested our key back for the car we were going to trade in he sent another person out to try to talk to us and get us to stay. When you are in a glass office employees should realize that customers can tell your talking about them and they can see you. The gentleman that was helping us when we showed him a vehicle that stated was ON the lot By the website told us that car was not on the lot and did not offer to ship it like the lady on the phone we had talked to earlier stated could be done. We will NEVER RETURN to this dealership even if they offered us a FREE vehicle. If negative stars could be given they would. Update: We went to another dealership a day later and walked out with a brand new SUV! Note to your employees be respectful to your customers and you won’t lose a sale! More

Don’t waste your time. Internet price are misleading! Went from virginia 5 hours drive to buy the truck that was listed online on cargurus and on their website. Called 1 week before and talk misleading! Went from virginia 5 hours drive to buy the truck that was listed online on cargurus and on their website. Called 1 week before and talked to (Danny) their internet sales everyday for a week. I gave her the stock number and asked for out of door price, she checked all the insensitive that i am qualified for and she gave me the out of door price. She also promised that there will be no other surprising extra amount. Drove there on (dec 17 2019 again 5 hours drive) As soon as we enter the dealer we were told that sale person James will take care of us. Danny also came and said Hi 👋 to us, I told Danny to make sure I get the price she promised us. She even said the they will do even better than that. Did a test drive and our sales guy James got the out of door price which was 4k higher that what we were promised. I told James about the conversation I had with Danny.. He went to check with his manager and came back and said ‘ Oh! Today is Tuesday and Danny is off) BIG LIE he didn’t know that Danny came 5 minutes before him and said Hi to us which we told him and he was surprised he knew that he got caught... He went to talk to his sales manager forgot his name.. Now he came and said that he will checked with Danny, he went inside talked to Danny and he also listened to our phone conversation that was recorded and verified that Danny promised that out of door price. Now the manager came back and told us that he can’t do that price. I explained him why we drove 5 hours and what we were promised for. And the Sales Manager answer was ( We are in business and business makes mistakes) WOW!! What an answer from manager. What a service !! That time I realized that they fooled us we were not the only costumer, there were other 3 peoples having the same issue. I ended up buying another truck since i had no option. What a business strategy put the online price that looks cheaper than in any dealer promise them with the 1 out the door price call the costumers in store and tell them business makes mistakes and they can’t do that price. Long story short their online prices are not true its always $10k more when you go there to buy same stock number truck. (NEVER TRUST WHAT THEY SAY OVER THE PHONE THEY ARE TRAINED TO LIE TO THEIR COSTUMERS) and the worst costumer service you will get. No respect towards costumers, no politeness. Indirectly they are like if you want to buy this is the actual price or leave. Don’t know how far they will go doing this. Owned Toyota, Nissan and Mercedes Benz, did not have this kind of worst experience in any dealership... very disappointed 😔 More

I took my car to Terry Labonte and was told I needed to replace the a computer module. Paid $921.47 to have it replaced! Pulled off the lot it was still doing the same thing! Turned around and took it back replace the a computer module. Paid $921.47 to have it replaced! Pulled off the lot it was still doing the same thing! Turned around and took it back and was told it was not doing that when I brought it in. Yes it was and that is why I brought it in! Went around and around with them. Now they say it is my transmission! It would have been nice to known that before putting almost $1000 into and for them to let it be driven of the lot like it was fixed!! And to lie and say my car wasn’t doing that when I brought it in! If you ask me that is just sorry business practice! Never will I go there again for anything else nor recommend them to anyone! More

If I could give the service department a negative I would. All day for an oil change is absolutely ridiculous. What is the point of an appt. Now my entire day is messed up because I am on Terry Labonte would. All day for an oil change is absolutely ridiculous. What is the point of an appt. Now my entire day is messed up because I am on Terry Labontes time. More

Blessed! If you guys want honest, reliable and trustworthy service. Go check out Joey Zemola! This man blessed me! I thank him so much for his patience time an If you guys want honest, reliable and trustworthy service. Go check out Joey Zemola! This man blessed me! I thank him so much for his patience time and efforts. More

Knowledgeable staff, great customer support I identified a vehicle I wanted - from the minute I walked onto the Terry Labonte Chevrolet property I was greeted by Chad Dooley (my sales rep) and w I identified a vehicle I wanted - from the minute I walked onto the Terry Labonte Chevrolet property I was greeted by Chad Dooley (my sales rep) and was treated nicely, given enough space to make my own decisions and never pressured to make a purchase on the spot. Robert Siler (sales manager) helped strike a deal that was very amenable and overall went above and beyond what I expected from a sales manager to ensure that I, as the customer, got what I wanted. This was by far the best car-buying experience I have ever had, this being the ninth vehicle purchase I've made over the course of my life, to include new and used vehicles. I've definitely found my dream truck.... like a rock! More

Friendly and Punctual! My auto insurance company recommended I have my auto repaired at Terry Labonte Chevrolet Collision repair center after having been involved in a minor My auto insurance company recommended I have my auto repaired at Terry Labonte Chevrolet Collision repair center after having been involved in a minor accident. Taking my adjuster's comment lightly I decided to take my car to Subaru's collision repair center instead and wow did I regret having done so. My car was left at Subaru's shop for over 4 weeks and not a single repair was completed, every time I called, they told me they were "still waiting" on my insurance company to respond. After having waited long enough I finally decided to take my car to Terry Labonte. Within the first day of having dropped my car off I got a call from Leigh A. Bartlett to inform me of how quickly my car was going to be ready. Leigh Bartlett kept me updated as the job progressed, was more than willing to help with any questions I may have had, and capable of communicating back and forth with my insurance company in order to expediate the process. After nearly 3 days my car was ready for pickup! I highly recommend you take your car here for your collision repair! Ask for Leigh A. Bartlett at the front desk, she is extremely polite and on your side! More

Excellent People Thank you Terry Labonte! They have great people and excellent prices. Joey helped me get into a truck of my dreams. Will be back again. Thank you Terry Labonte! They have great people and excellent prices. Joey helped me get into a truck of my dreams. Will be back again. More

Great experience I never like buying new vehicles. You have to fight for a decent deal and threaten to walk before most dealers will get serious. However, my experien I never like buying new vehicles. You have to fight for a decent deal and threaten to walk before most dealers will get serious. However, my experience with Michael Thomas at Terry Labonte Chevrolet was exceptional. I went in looking to make a deal on a vehicle for my wife and a truck for myself. I knew what I wanted for our trades and what the fair market value was for each. I didn’t have to fight for a good deal. They were honest with me the whole way through the process and there were no surprises. What they quoted me was what I paid. Can’t ask for better. More

Excellent experience The dealer was really nice and an amazing person to work with. From the beginning to the end everything went smoothly at a steady pace. The dealer was really nice and an amazing person to work with. From the beginning to the end everything went smoothly at a steady pace. More