Terry Reid Hyundai

My husband and I visited several dealerships including those in Florida, Georgia, and Alabama; we even contacted the internet regional sales office in order to help us find the exact 2013 Hyundai Sante Fe those in Florida, Georgia, and Alabama; we even contacted the internet regional sales office in order to help us find the exact 2013 Hyundai Sante Fe that had all the PAC6 features and the color that we wanted in our new car. Shortly after calling Terry Reid Hyundai, we received a phone message from Ariana Smith who gave us exciting news that they had just received the car. We drove over an hour to this dealership because (1) they had the car with all the bells and whistles we required, and(2) Ariana made us feel like we had won the lottery (after all the research we had done we think we really did win the lottery!)The entire staff was so friendly and accommodating (our dog, Emma, was treated like the princess she thinks she is LOL)We bought the car on the spot and after a bit of time going thoroughly over details and writing a check, we drove away in our wonderful new car! We cannot say enough about the respectful and friendly staff. We will make the drive to Terry Reid Hyundai to get our regular service on the car because of the confidence we have that the entire staff have the skills to keep us satisfied. Kudos to Terry Reid Hyundai and to Ariana! More

The courtesy, responsiveness, service and pricing provided by this dealership warrants this review. Simply stated, a textbook customer service experience. Ariana Smith, my salesperson, Dexter, the provided by this dealership warrants this review. Simply stated, a textbook customer service experience. Ariana Smith, my salesperson, Dexter, the floor manager, the leasing manager and the Sales manager all displayed a personal interest in making the transaction work and work to my satisfaction. This dealer is 70 miles from my home. However, the overall experience easily justified the travel. I initially contacted 7 dealers by internet or phone, with varying degrees of responsiveness, and with Reid recommended by Consumer Reports. I also take a dealer’s first price as his best price, no negotiation or shopping prices. Reid simply was the best, on all counts and the transaction took 24 hours, from initial internet contact to driving the car off their lot. The car, a 2012 Genesis, has provided me a tight, comfortable and responsive ride in a well equipped and appointed interior. In short, a joy thus far. More

I came onto Dealer Rater to help me choose a great dealer to buy a car from. First I went to Jim Ellis, they didn't care about me, then I went to Rick Case, same story, then I went to Cherokee Hyundai, and to buy a car from. First I went to Jim Ellis, they didn't care about me, then I went to Rick Case, same story, then I went to Cherokee Hyundai, and left within 5 minutes because of the treatment I got when I was there. Finally I decided that I would go to the one dealer that didn't hace 100+ ratings, Terry Reid Hyundai. I was greeted by a very professional and clean cut young man, Alec Martino, and a respectful Sales Manager, Joe. I told both of them exactly what I wanted, and Alec said that he had the perfect car in mind. A minute later he pulled up in a BEAUTIFUL Hyundai Genesis. It had everything that I wanted plus more! I have already recommended them to all of my friends and will continue to buy cars from them! More

I gave this great rating because this was the best car buying expereance I have ever had! Alec was a very friendley and knowlegable sales person. The whole staff was super, not pushy,and the pricing of th buying expereance I have ever had! Alec was a very friendley and knowlegable sales person. The whole staff was super, not pushy,and the pricing of the cars were great. My wife and I would for sure deal with Terry Reid and their staff again! More

I purchased a new Veloster,when I got home I noticed that I purchased a new Veloster,when I got home I noticed that the front bumper cover was defective and needed to be replaced and re-painted, last thing I purchased a new Veloster,when I got home I noticed that the front bumper cover was defective and needed to be replaced and re-painted, last thing you want done to a NEW car. I explained my concerns to the manager, he understood and located me another car exactly the same color and made everything 100% right. The outcome was great, I received a new car Like I wanted with no defects! It's great to work with a dealership that's honest and understands the customers concerns! They've definetly earned my respect and my future business. I HIGHLY recommend this dealership to anyone looking to buy a new or used car!!! CHRIS A. More

I have bought 3rd vehicle from this Dealership today. I have bought 3rd vehicle from this Dealership today. 1) 07 Sonata Limited 2) 08 Tiburon and my newest ride is.. 3) 12 Veloster This Dealership I have bought 3rd vehicle from this Dealership today. 1) 07 Sonata Limited 2) 08 Tiburon and my newest ride is.. 3) 12 Veloster This Dealership has taken good care of me over the Years and if you're gonna buy a Hyundai, this is the place to do it. More

The last two cars I have bought were both Hyundais, and I purchased them from Cherokee Hyundai. I purchased them there because of the location, but I never left satisfied. I was contacted by Terry Reid Hyu purchased them from Cherokee Hyundai. I purchased them there because of the location, but I never left satisfied. I was contacted by Terry Reid Hyundai over the Internet. I explained my situation, what I was looking for, and where I wanted to be price-wise. Alec assured me that they could keep everything where I wanted it to be; so I decided to visit. Their remodel was underway, and it was a little bit dusty. Besides the dust, I was 100% satisfied with the dealer. I have never felt so respected at any other dealer. Terry Reid Hyundai really made me feel like I was working with family. More

I went up to Terry Reid just to look and see what the new Hyundais were all about. Less than a minute after I arrived a young gentleman, Kenny, greeted me with a smile, eye contact and a great handshake. W Hyundais were all about. Less than a minute after I arrived a young gentleman, Kenny, greeted me with a smile, eye contact and a great handshake. We went inside and he started to ask me questions about what I wanted, and what price range I wanted to be in(I wanted to be under $25k). Kenny had in mind a perfect car for me, and pulled it up. Long story short, I am now the proud owner of a 2013 Elantra, and I am VERY impressed with Terry Reid Hyundai. Easiest car purchasing experience ever. More

I had an appointment with a salesman to look at a used vehicle. I made the appointment because I had to drive over an hour to get to this dealership, but I had found the car there that I had been specific vehicle. I made the appointment because I had to drive over an hour to get to this dealership, but I had found the car there that I had been specifically looking for forever. The salesman asked me to make an appointment so he could have the vehicle cleaned and pulled up front for me, nice right? Well, as soon as I pulled up I saw the car. It was exactly what I wanted. As I looked at it a woman walked up and asked how could she helped me. I replied and told her I was here to look at this vehicle (2010 Hyundai Genesis Coupe, black, premium) and she sort of had a smirk and said that one? she then asked me if I had an appointment, I said yes and gave her Keith(the salesmen's name) and she said ummm one second. She then came back out and said yeah, we just sold that car. Would you like silver instead? I was thinking seriously I drove over an hour to get here and you sell it RIGHT as I pull up. The salesman didn't even have the respect to call me and let me know that someone was even possibly going to buy it from underneath me. NO I do NOT want silver, if I did I could have drove 5 minutes down the road and buy a silver one BRAND NEW. Needless to say Terry Reid Hyundai is VERY unprofessional and will NOT receive any business from me, or anyone I know. More

The experience was good at both dealerships. I wished i could've bought the car from Katrina but they simply did not have the right vehicle. could've bought the car from Katrina but they simply did not have the right vehicle. More